1998 Cadillac DeVille Owner's Manual - Page 357

CustomerSatisfactionProcedure Cadillac dealers the have facilities, trained technicians and up-to-date information promptly address any to concerns you may have. However, if a concern has not been resolvedto your complete satisfaction, take the following steps: I 1 STEP ONE -- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level.the matter has If 7-2