1998 Cadillac DeVille Owner's Manual - Page 367

We prefer you utilize the Customer Satisfaction REPORTING SAFETY DEFECTS LINE, Procedure before you resort to AUTO but you may contact the BBB at any time.The BBB will attempt TO THE UNITED STATES If to resolvethe complaint serving as an intermediary. GOVERNMENT this mediationis unsuccessful, an informal hearing will If you believe that your vehicle has a defect which could be scheduled where eligible customers may present their cause a crash could cause injury or death, you should or case to an impartial third-party arbitrator. immediately inform the National Highway Traffic Safety Administration (NHTSA),in addition to The arbitrator will make a decision which may you notifying General Motors. If GM accept or reject. you accept the decision, will be bound by that decision. entire dispute resolution The If NHTSA receives similar complaints, it may open an procedure should ordinarily take about 40 days the from investigation, and if finds that a safety defect exists it in time youfile a claim until a decision made. is a groupof vehicles, itmay order arecall and remedy Some state laws may require you to use this program a before filing a claim with state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5100 or the Cadillac Customer 1-800-458-8006. Assistance Center at campaign. However,NHTSA cannot become involved in individual problems between you, your dealer or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation 20590 Washington, D.C. You can also obtain other information about motor vehicle safety from the Hotline. Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. 7-12