1997 Chevrolet S10 Pickup Owner's Manual - Page 384

GM Participation inan Alternative Dispute Resolution Program This prcgram .is available iil a l 50 states.and the District l of Co1urnbi.a.Camdim 'owners refer-to your Warrm-q and Owner Assistance Information booklet for information on the CanadianMotor Vehicle Arbitration Plan (CAMVAP). General Mo-torsreserves theright to .change eligibihtylimitations &d/or to discontinue its :participation in this program. BBB AUTO LINE is an out-of-court program administered by the Better B.usine.ss Bureausystem to settle ,automotivedisputes. This p-rogram'is available free of charge to customers.who currently own or lease a GM vehicle. -. If you are not satisfi-edafter following the Customer Satisfaction Procedure, you may contact the BBB using the toll-free te1ephon.e number, or write the.m at the following address: BBB AUTO LINE Council of Better Business Bureaus, Inc. 4200 Wilson Bou-levard Suite 8'00 Arlington, VA 22203-1 804 Telephone: 1-.800-9-55-5 100 To'.filea claim, you will be askedto provide your 'name and..address,your Vehicle Identification N.umber (VIN) and a statementof the nature of your-eomplajnt. Eligibility is limited by vehi-cleage -andmile-agejand other factors. 'Both Chevrolet and your Ghevrolet dealer are committed .to making sure you are completely satisfied with yournew vehicle. Our experience has shown that, ifa situation arises where you feel your concern has.not: been :;adequately addressed,the Customer Satisfactim Proct-a-e idescdbed earlier in h s section is very successful. 'There may be instanceswhere an impartial third party :can assist in arriving at a solution to a disagreement. iregarding vehicle repairs or interpretation of the New 'Vehicle Limited Warranty.. To assist-in resolving these disagreements, Chevrolet voluntarily participates in BBB AUTO LINE.