2003 Lexus GX 470 User Guide - Page 6

2003 Lexus GX 470 Manual

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IF YOU NEED ASSISTANCE W A R R A N T Y Both Lexus and your Lexus dealer are dedicated to serving your automotive needs. Your complete satisfaction is our first priority. Should you have a problem or concern, please take the following steps to ensure the quickest possible response: Step 1 Step 2 Discuss the situation with a dealership manager, such as the service manager or customer satisfaction manager. If necessary, ask the dealership owner or general manager for assistance. In most cases, a satisfactory solution can be reached at this step. If the dealership does not address your concern to your satisfaction, call the Lexus Customer Satisfaction Department at (800) 25-LEXUS (800/255-3987). In Canada, call (800) 26-LEXUS (800/265-3987). In Mexico, call 95-1-310-328-2075. If you are hearingor speech-impaired, call (800) 443-4999 (TDD). You may also write to us at: Lexus Customer Satisfaction Department P.O. Box 2991 Torrance, CA 90509-2991 Whether calling or writing, please provide the following information: Vehicle identification number (located on the driver's side corner of the dashboard, under the window) Current vehicle mileage Name of your selling and servicing Lexus dealerships Your day and evening telephone numbers 9 I n t r o d u c t i o n

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W A R R A N T Y
9
I
F
Y
O U
N
E E D
A
S S I S T A N C E
I n t r o d u c t i o n
Both Lexus and your Lexus dealer are dedicated
to serving your automotive needs. Your complete
satisfaction is our first priority. Should you have a
problem or concern, please take the following steps
to ensure the quickest possible response:
Step 1
Discuss the situation with a dealership manager,
such as the service manager or customer satisfaction
manager. If necessary, ask the dealership owner or
general manager for assistance. In most cases, a
satisfactory solution can be reached at this step.
Step 2
If the dealership does not address your concern to
your satisfaction, call the Lexus Customer Satisfaction
Department at (800) 25-LEXUS (800/255-3987).
In Canada, call (800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075. If you are hearing-
or speech-impaired, call (800) 443-4999 (TDD).
You may also write to us at:
Lexus Customer Satisfaction Department
P.O. Box 2991
Torrance, CA
90509-2991
Whether calling or writing, please provide the
following information:
°
Vehicle identification number (located on the
driver’s side corner of the dashboard, under
the window)
°
Current vehicle mileage
°
Name of your selling and servicing Lexus
dealerships
°
Your day and evening telephone numbers