2003 Lexus GX 470 User Guide - Page 7

IF YOU NEED ASSISTANCE W A R R A N T Y Step 3 If your concern has still not been resolved to your satisfaction, Lexus offers additional assistance through BBB AUTO LINE, a dispute resolution program administered by the Council of Better Business Bureaus. The purpose of BBB AUTO LINE is to resolve disputes through arbitration - a process by which two parties authorize an independent third party to hear and resolve a dispute. The program is informal and free of charge. To request that your case be reviewed through the program, contact: BBB AUTO LINE 4200 Wilson Blvd., Suite 800 Arlington, VA 22203 (800) 955-5100 BBB AUTO LINE typically renders a decision within 40 days of receiving your request for arbitration. This decision is binding on Lexus but not on you. Important: You must use BBB AUTO LINE before seeking remedies through a court action pursuant to the Magnuson-Moss Warranty Act. You may also be required to use BBB AUTO LINE before seeking remedies under the "Lemon Laws" of your state. For the requirements applicable to your state, see the appropriate page of the Owner's Manual Supplement - Lemon Law Information booklet located in your glove box. BBB AUTO LINE Arbitration What is BBB AUTO LINE? BBB AUTO LINE consists of local Better Business Bureau professionals who are trained and experienced in mediation and arbitration. BBB AUTO LINE will arbitrate your case by reviewing the facts; inspecting the vehicle, if necessary; and promptly rendering a fair and equitable decision. 10 I n t r o d u c t i o n