2003 Lexus GX 470 User Guide - Page 9

2003 Lexus GX 470 Manual

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IF YOU NEED ASSISTANCE W A R R A N T Y and documents related to repairs, maintenance and any expenses for which you seek reimbursement. BBB AUTOLINE may also require you to make the vehicle available for inspection. How does the arbitration process work? provide documents. Then you will each be given an opportunity for rebuttal. After considering all testimony and documents, the arbitrator(s) will review the applicable legal standards and render a decision within 10 days. A settlement satisfactory to all parties may be negotiated prior to submission of the case to the arbitrator, or during the hearing. What types of decisions are rendered, and how do I know if Lexus will abide by BBB AUTO LINE's decision? When BBB AUTO LINE receives your request, it will be forwarded to the Lexus area office for response. After analyzing all information pertaining to your case, BBB AUTO LINE will schedule a technical evaluation if applicable. This may include an inspection of the vehicle by a technical expert. The technical expert will forward his or her evaluation to BBB AUTO LINE. An oral hearing will be held prior to a decision being rendered. At this hearing, all evidence is admissible. You and a Lexus representative will present both sides of the case to the BBB AUTO LINE arbitrator(s). You will each be allotted time to give testimony and BBB AUTO LINE's decisions are based on what it believes to be fair and appropriate after applying the appropriate legal standards. Remedies include but are not limited to repairs; reimbursement for repairs and incidental expenses, such as towing costs; and repurchase or replacement of your vehicle. 12 I n t r o d u c t i o n

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W A R R A N T Y
I n t r o d u c t i o n
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S S I S T A N C E
12
and documents related to repairs, maintenance and
any expenses for which you seek reimbursement. BBB
AUTOLINE may also require you to make the vehi-
cle available for inspection.
How does the arbitration process work?
When BBB AUTO LINE receives your request, it will
be forwarded to the Lexus area office for response.
After analyzing all information pertaining to your
case, BBB AUTO LINE will schedule a technical
evaluation if applicable. This may include an inspection
of the vehicle by a technical expert. The technical
expert will forward his or her evaluation to BBB
AUTO LINE.
An oral hearing will be held prior to a decision being
rendered. At this hearing, all evidence is admissible.
You and a Lexus representative will present both sides
of the case to the BBB AUTO LINE arbitrator(s).
You will each be allotted time to give testimony and
provide documents. Then you will each be given an
opportunity for rebuttal. After considering all testimony
and documents, the arbitrator(s) will review the
applicable legal standards and render a decision
within 10 days.
A settlement satisfactory to all parties may be
negotiated prior to submission of the case to the
arbitrator, or during the hearing.
What types of decisions are rendered, and how
do I know if Lexus will abide by BBB AUTO LINE’s
decision?
BBB AUTO LINE’s decisions are based on what it
believes to be fair and appropriate after applying the
appropriate legal standards. Remedies include but
are not limited to repairs; reimbursement for repairs
and incidental expenses, such as towing costs; and
repurchase or replacement of your vehicle.