2003 Lexus GX 470 User Guide - Page 8

IF YOU NEED ASSISTANCE W A R R A N T Y What types of disputes are eligible? ⅷ BBB AUTO LINE resolves disputes involving Lexus product reliability and warranty performance that arise during the greater of 1) four years or 50,000 miles from the vehicle's in-service date, whichever is earlier; or 2) the applicable provision of the Lexus New Vehicle Limited Warranty. However, BBB AUTO LINE will not arbitrate 1) claims involving a vehicle used primarily for commercial purposes unless the "Lemon Law" of your state covers vehicles used for commercial purposes or 2) claims that an air bag failed to deploy or deployed when it should not have. You must file a request for arbitration with BBB AUTO LINE within six months of the expiration of the eligibility period. How long is the arbitration process? ⅷ ⅷ You fail to provide certain information required by BBB AUTO LINE. You fail to make your vehicle available for inspection by BBB AUTO LINE in a timely manner (if an inspection is necessary). You fail to contact Lexus about your dispute before requesting arbitration. How much will it cost? There is no charge to you for submitting your dispute to BBB AUTO LINE. You may obtain copies of your case for a nominal fee. What information must I provide to BBB AUTOLINE? The entire process - from the time BBB AUTO LINE receives your request for arbitration to the arbitrator's decision - is designed to take no more than 40 days. A decision may be delayed if: Although the specific information required will depend on the nature of your concern(s), BBB AUTOLINE generally asks for the vehicle's VIN, date of purchase and mileage, as well as information related to your complaint(s) and your use of the vehicle; any communications you have had with Lexus or a Lexus dealer; the vehicle's repair and maintenance history; 11 I n t r o d u c t i o n