1997 Oldsmobile Cutlass Supreme Owner's Manual - Page 337

We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt to resolvethe complaint serving as an intermediary. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about 40 days from the time youfile a claim until a decision is made. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA),in addition to notifying General Motors. If NHTSA receives similar complaints, it may openan investigation, and if it finds that a safety defect exists in a groupof vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved Some state laws may require you to use this program in individual problems between you, your retailer or before filing a claim with a state-run arbitration program General Motors. or in the courts. For further infomation, contact the BBB at 1-800-955-5100 or the Oldsmobile Customer To contact NHTSA, you may either call the Auto Safety Assistance Network at 1-800-442-6537. Hotline toll-free at 1-800-424-9393 (or 366-0123 in Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline.