Home » Saab Manuals » 2008 Saab 9-7X » Manual Viewer

2008 Saab 9-7X Owner's Manual - Page 398

2008 Saab 9-7X Manual

Get 2008 Saab 9-7X PDF manuals and user guides

View all 2008 Saab 9-7X manuals

Page 398 highlights

Customer Assistance and Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Saab. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of the dealership or the general manager. STEP TWO: If after contacting a member of dealership management, it appears your concern cannot be resolved by the dealership without further help, contact the Saab Customer Assistance Center, in the U.S., by calling 1-800-955-9007. In Canada, contact Saab Customer Assistance Centre by calling 1-800-263-1999 (English and French). 7-2 We encourage you to call the toll-free number in order to give your inquiry prompt attention. Please have the following information available to give the Customer Assistance Representative: • Your name, address and daytime phone number. • Vehicle Identiﬁcation Number (VIN). This is available from the vehicle registration or title, or the plate at the top left of the instrument panel and visible through the windshield. • The name of the selling dealership and location. • Vehicle delivery date and present mileage (kilometers). • Nature and details of the problem you are experiencing. When contacting Saab, please remember that your concern will likely be resolved at a dealer's facility. That is why we suggest you follow Step One ﬁrst if you have a concern. If after contacting the Saab Customer Assistance Center your concern has not been resolved, please refer to the "Dispute Resolution Process" found in your Saab Consumer's Guide.

Section	Page
2008 Saab 9-7X BookTOC	1
Seats and Restraint Systems	5
Front Seats	6
Power Seats	6
Power Lumbar	6
Heated Seats	7
Memory Seat, Mirrors, and Pedals	7
Power Reclining Seatbacks	9
Head Restraints	11
Rear Seats	12
Rear Seat Operation	12
Safety Belts	14
Safety Belts: They Are for Everyone	14
How to Wear Safety Belts Properly	19
Lap-Shoulder Belt	27
Safety Belt Use During Pregnancy	31
Safety Belt Extender	32
Child Restraints	32
Older Children	32
Infants and Young Children	36
Child Restraint Systems	39
Where to Put the Restraint	42
Lower Anchors and Tethers for Children (LATCH)	43
Securing a Child Restraint in a Rear Outside Seat Position	50
Securing a Child Restraint in the Center Rear Seat Position	52
Securing a Child Restraint in the Right Front Seat Position	53
Airbag System	56
Where Are the Airbags?	59
When Should an Airbag Inflate?	61
What Makes an Airbag Inflate?	63
How Does an Airbag Restrain?	63
What Will You See After an Airbag Inflates?	64
Passenger Sensing System	65
Servicing Your Airbag-Equipped Vehicle	70
Adding Equipment to Your Airbag-Equipped Vehicle	70
Restraint System Check	72
Checking the Restraint Systems	72
Replacing Restraint System Parts After a Crash	73
Features and Controls	75
Keys	77
Remote Keyless Entry (RKE) System	78
Remote Keyless Entry (RKE) System Operation	79
Doors and Locks	81
Door Locks	81
Power Door Locks	82
Delayed Locking	82
Programmable Automatic Door Locks	83
Rear Door Security Locks	85
Lockout Protection	85
Liftgate/Liftglass	86
Windows	87
Power Windows	88
Sun Visors	89
Theft-Deterrent Systems	90
Content Theft-Deterrent	90
PASS-Key® III	91
PASS-Key® III Operation	92
Starting and Operating Your Vehicle	93
New Vehicle Break-In	93
Ignition Positions	94
Retained Accessory Power (RAP)	95
Starting the Engine	96
Adjustable Throttle and Brake Pedal	97
Engine Coolant Heater	97
Active Fuel Management™	98
Automatic Transmission Operation	99
Parking Brake	102
Shifting Into PARK (P)	103
Shifting Out of PARK (P)	104
Parking Over Things That Burn	105
Engine Exhaust	105
Running the Vehicle While Parked	106
Mirrors	107
Automatic Dimming Rearview Mirror with OnStar® and Compass	107
Outside Power Mirror	109
Outside Curb View Assist Mirror	109
Outside Convex Mirror	110
Outside Heated Mirrors	110
OnStar® System	110
Universal Home Remote System	114
Universal Home Remote System	114
Universal Home Remote System Operation (With One Triangular LED)	114
Storage Areas	118
Glove Box	118
Cupholder(s)	119
Overhead Console	119
Center Console Storage	119
Luggage Carrier	120
Rear Floor Storage Lid	121
Cargo Cover	121
Cargo Tie Downs	122
Moonroof	122
Instrument Panel	123
Instrument Panel Overview	126
Hazard Warning Flashers	128
Other Warning Devices	128
Horn	128
Tilt Wheel	128
Turn Signal/Multifunction Lever	129
Turn and Lane-Change Signals	129
Headlamp High/Low-Beam Changer	130
Flash-to-Pass	130
Windshield Wipers	131
Windshield Washer	132
Rear Window Wiper/Washer	132
Headlamp Washer	133
Cruise Control	133
Headlamps	136
Headlamps on Reminder	137
Daytime Running Lamps (DRL)	137
Automatic Headlamp System	138
Fog Lamps	139
Instrument Panel Brightness	139
Dome Lamps	139
Dome Lamp Override	140
Entry Lighting	140
Exit Lighting	140
Reading Lamps	140
Electric Power Management	140
Battery Run-Down Protection	141
Accessory Power Outlet(s)	141
Climate Controls	142
Dual Automatic Climate Control System	142
Outlet Adjustment	146
Rear Climate Control System	146
Climate Controls Personalization	147
Warning Lights, Gages, and Indicators	148
Instrument Panel Cluster	149
Speedometer and Odometer	150
Trip Odometer	150
Tachometer	150
Safety Belt Reminders	151
Airbag Readiness Light	152
Passenger Airbag Status Indicator	153
Charging System Light	155
Voltmeter Gage	155
Brake System Warning Light	156
Antilock Brake System Warning Light	157
StabiliTrak® Service Light	158
StabiliTrak® Indicator Light	158
Engine Coolant Temperature Gage	158
Tire Pressure Light	159
Malfunction Indicator Lamp	160
Oil Pressure Gage	162
Security Light	163
Cruise Control Light	163
Reduced Engine Power Light	164
Highbeam On Light	164
Service All-Wheel Drive Light	164
Check Gages Warning Light	165
Gate Ajar Light	165
Fuel Gage	166
Low Fuel Warning Light	166
Check Gas Cap Light	166
Driver Information Center (DIC)	167
DIC Operation and Displays	167
DIC Warnings and Messages	170
DIC Vehicle Customization	175
Audio System(s)	182
Setting the Clock	182
Radio(s)	183
Using an MP3	193
XM Radio Messages	196
Navigation/Radio System	198
Rear Seat Entertainment (RSE) System	199
Rear Seat Audio (RSA)	211
Theft-Deterrent Feature	212
Audio Steering Wheel Controls	213
Radio Reception	213
Fixed Mast Antenna	214
XM™ Satellite Radio Antenna System	214
Driving Your Vehicle	215
Your Driving, the Road, and Your Vehicle	216
Defensive Driving	216
Drunk Driving	216
Control of a Vehicle	217
Braking	217
Antilock Brake System (ABS)	218
Braking in Emergencies	219
Limited-Slip Rear Axle	219
StabiliTrak® System	219
All-Wheel Drive (AWD) System	224
Steering	224
Off-Road Recovery	226
Passing	226
Loss of Control	226
Off-Road Driving	227
Driving at Night	228
Driving in Rain and on Wet Roads	228
Before Leaving on a Long Trip	229
Highway Hypnosis	230
Hill and Mountain Roads	230
Winter Driving	231
If Your Vehicle is Stuck in Sand, Mud, Ice, or Snow	235
Rocking Your Vehicle to Get It Out	236
Loading Your Vehicle	236
Towing	242
Towing Your Vehicle	242
Recreational Vehicle Towing	242
Electronically Controlled Air Suspension System	242
Towing a Trailer	244
Service and Appearance Care	255
Service	257
Accessories and Modifications	257
California Proposition 65 Warning	257
California Perchlorate Materials Requirements	257
Doing Your Own Service Work	258
Adding Equipment to the Outside of Your Vehicle	258
Fuel	258
Gasoline Octane	259
Gasoline Specifications	259
California Fuel	259
Additives	260
Fuels in Foreign Countries	260
Filling the Tank	261
Filling a Portable Fuel Container	263
Checking Things Under the Hood	264
Hood Release	264
Engine Compartment Overview	266
Engine Oil	272
Engine Oil Life System	276
Engine Air Cleaner/Filter	278
Automatic Transmission Fluid	279
Engine Coolant	282
Radiator Pressure Cap	284
Engine Overheating	284
Cooling System	286
Engine Fan Noise	291
Power Steering Fluid	292
Windshield Washer Fluid	293
Brakes	294
Battery	297
Jump Starting	298
All-Wheel Drive	303
Rear Axle	304
Front Axle	305
Headlamp Aiming	306
Bulb Replacement	306
High Intensity Discharge (HID) Lighting	306
Halogen Bulbs	307
Headlamps	307
Front Turn Signal, Sidemarker and Parking Lamps	308
Taillamps, Turn Signal, Sidemarker, Stoplamps and Back-up Lamps	309
License Plate Lamp	310
Replacement Bulbs	311
Windshield Replacement	311
Windshield Wiper Blade Replacement	311
Tires	314
Tire Sidewall Labeling	316
Tire Terminology and Definitions	318
Inflation - Tire Pressure	321
High-Speed Operation	322
Tire Pressure Monitor System	324
Tire Pressure Monitor Operation	325
Tire Inspection and Rotation	329
When It Is Time for New Tires	330
Buying New Tires	331
Different Size Tires and Wheels	333
Uniform Tire Quality Grading	333
Wheel Alignment and Tire Balance	335
Wheel Replacement	335
Tire Chains	336
Accessory Inflator	337
If a Tire Goes Flat	339
Changing a Flat Tire	340
Removing the Spare Tire and Tools	341
Removing the Flat Tire and Installing the Spare Tire	344
Secondary Latch System	348
Storing a Flat or Spare Tire and Tools	352
Spare Tire	355
Appearance Care	355
Interior Cleaning	355
Fabric/Carpet	357
Leather	357
Instrument Panel, Vinyl, and Other Plastic Surfaces	358
Care of Safety Belts	358
Weatherstrips	358
Washing Your Vehicle	359
Cleaning Exterior Lamps/Lenses	359
Finish Care	360
Windshield, Backglass, and Wiper Blades	360
Aluminum Wheels	361
Tires	361
Sheet Metal Damage	362
Finish Damage	362
Underbody Maintenance	362
Chemical Paint Spotting	362
Vehicle Care/Appearance Materials	363
Vehicle Identification	364
Vehicle Identification Number (VIN)	364
Service Parts Identification Label	364
Electrical System	365
Add-On Electrical Equipment	365
Headlamps	365
Windshield Wiper Fuses	365
Power Windows and Other Power Options	366
Fuses and Circuit Breakers	366
Engine Compartment Fuse Block	366
Rear Underseat Fuse Block	373
Capacities and Specifications	376
Maintenance Schedule	379
Maintenance Schedule	380
Introduction	380
Maintenance Requirements	380
Your Vehicle and the Environment	380
Using the Maintenance Schedule	380
Scheduled Maintenance	381
Additional Required Services	384
Maintenance Footnotes	385
Owner Checks and Services	386
At Each Fuel Fill	387
At Least Once a Month	387
At Least Once a Year	388
Recommended Fluids and Lubricants	390
Maintenance Replacement Parts	392
Engine Drive Belt Routing	393
Maintenance Record	394
Customer Assistance Information	397
Customer Assistance and Information	398
Customer Satisfaction Procedure	398
Online Owner Center	399
Customer Assistance for Text Telephone (TTY) Users	400
Customer Assistance Offices	400
Roadside Assistance Program	400
Scheduling Service Appointments	403
Courtesy Transportation	403
Collision Damage Repair	405
Reporting Safety Defects	408
Reporting Safety Defects to the United States Government	408
Reporting Safety Defects to the Canadian Government	408
Reporting Safety Defects to Saab	408
Service Publications Ordering Information	409
Vehicle Data Recording and Privacy	410
Event Data Recorders	410
OnStar®	411
Navigation System	411
Radio Frequency Identification (RFID)	411

Match case Limit results 1 per page

Customer Assistance and

Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your

dealer and to Saab. Normally, any concerns with the

sales transaction or the operation of your vehicle will be

resolved by your dealer’s sales or service departments.

Sometimes, however, despite the best intentions of all

concerned, misunderstandings can occur. If your concern

has not been resolved to your satisfaction, the following

steps should be taken:

STEP ONE:

Discuss your concern with a member of

dealership management. Normally, concerns can be

quickly resolved at that level. If the matter has already

been reviewed with the sales, service or parts manager,

contact the owner of the dealership or the general

manager.

STEP TWO:

If after contacting a member of dealership

management, it appears your concern cannot be

resolved by the dealership without further help, contact

the Saab Customer Assistance Center, in the U.S.,

by calling 1-800-955-9007. In Canada, contact Saab

Customer Assistance Centre by calling 1-800-263-1999

(English and French).

We encourage you to call the toll-free number in order

to give your inquiry prompt attention. Please have the

following information available to give the Customer

Assistance Representative:

•

Your name, address and daytime phone number.

•

Vehicle Identification Number (VIN). This is available

from the vehicle registration or title, or the plate at the

top left of the instrument panel and visible through

the windshield.

•

The name of the selling dealership and location.

•

Vehicle delivery date and present mileage

(kilometers).

•

Nature and details of the problem you are

experiencing.

When contacting Saab, please remember that your

concern will likely be resolved at a dealer’s facility.

That is why we suggest you follow Step One first if you

have a concern.

If after contacting the Saab Customer Assistance Center

your concern has not been resolved, please refer to

the “Dispute Resolution Process” found in your Saab

Consumer’s Guide.

7-2