Acer DA220HQL User Manual - Page 56

FAQ and troubleshooting This section lists frequently asked questions that may arise during the use of your smart display, and gives easy answers and solutions to these questions. Aspect Question Answer Audio Why is there no sound coming from the device? If a headset is plugged into the device, the speaker is automatically shut off. Disconnect the headset. Check that the device volume setting is not muted. Check that the volume control is not at its lowest setting. Multimedia files Why can't I view my picture files? You may be trying to view an image that is not supported. Refer to "Supported formats" on page 49 for more information. Why can't I view my video files? You may be trying to view a video that is not supported. Refer to "Multimedia" on page 57 for more information. Why can't I play my music files? You may be trying to play a file that is not supported. Refer to "Multimedia" on page 57 for more information. System information and performance How do I check the OS version of my device? Tap APPS > Settings > About to check the OS version (Kernel/build number) and other hardware and software information. Storage How do I check memory status? To check storage status, go to Settings > Storage. Unlock pattern I forgot my unlock pattern. After five wrong entries, you can reset your unlock pattern. Tap Forgotten pattern? and enter your Google account username and password. Note: You must have an active Google account on the smart display and an Internet connection. If this option is not available please contact you local Acer service center. Other sources of help For information on: Refer to: Up-to-date information regarding your www.acer.com smart display Service enquiries support.acer.com 56