Acer E130 User Manual - Page 41

Chapter 10: Appendix FAQ and troubleshooting This section lists frequently asked questions that may arise during the use of your smartphone, and gives easy answers and solutions to these questions. Aspect Question Answer Audio Why is there no sound If the headset is plugged into the device, coming from the the speaker is automatically shut off. device? Disconnect the headset. Check that the device volume setting is not muted. Check that the volume control is not at its lowest setting. Multimedia files Why can't I view my picture files? You may be trying to view an image that is not supported. Refer to "Multimedia" on page 47 for more information. Why can't I view my video files? You may be trying to view a video that is not supported. Refer to "Multimedia" on page 47 for more information. Why can't I play my music files? You may be trying to play a file that is not supported. Refer to "Multimedia" on page 47 for more information. System information and performance How do I check the OS version of my device? Tap Menu > Settings > About phone to check the OS version (Kernel/build number) and other hardware and software information. Power I couldn't turn on the device. The battery power may be depleted. Recharge the device. Refer to "Charging the battery" on page 10 for more information. Heat The phone heats up when charging or making long duration calls. It is normal for the phone to heat up when charging. When charging is complete, it will return to its normal temperature. It is also normal for the phone to heat up during long periods of use, such as watching a video or a long phone conversation. All Acer phones are factory tested before release. Other sources of help For information on: Up-to-date information regarding your smartphone Service enquiries Refer to: www.acer.com/ http://mobile.acer.com www.acer.com/support/ FAQ and troubleshooting 41