Apple MA002LL Features Guide - Page 55

Tips and Troubleshooting 6 6 Most problems with iPod can be solved quickly by following the advice in this chapter. The 5 Rs: Reset, Retry, Restart, Reinstall, Restore Remember these five basic suggestions if you have a problem with iPod. Try these steps one at a time until your issue is resolved. If one of the following doesn't help, read on for solutions to specific problems.  Reset iPod. See "General Suggestions," below.  Retry with a different USB port if you cannot see iPod in iTunes.  Restart your computer, and make sure you have the latest software updates installed.  Reinstall iTunes software from the latest version on the web.  Restore iPod. See "Updating and Restoring iPod Software" on page 61. General Suggestions Most problems with iPod can be solved by resetting it. First, make sure iPod is charged. To reset iPod: 1 Toggle the Hold switch on and off (slide it to HOLD and then back again). 2 Press and hold the Menu and Center buttons for at least 6 seconds, until the Apple logo appears. If iPod won't turn on or respond  Make sure the Hold switch is not set to HOLD.  The iPod battery might need to be recharged. Connect iPod to your computer or to an Apple iPod Power Adapter and let the battery recharge. Look for the lightning bolt icon on the iPod screen to verify that iPod is receiving a charge. 55