Asko W6984 User manual 80 888 83 Asko W6984 EN - Page 29

Troubleshooting Error messages If an error occurs during the program, a message is shown on the display. To exit the message after taking action, turn the machine off and then back on. The error messages that may be shown in the display are: Close the door Close the washer door and the program will start. Overfilling 1. Shut off the water tap. 2. See "Drainage error". Drainage error Check: • that no objects are stuck in the drainage hose outlet. • that the drain pump is not blocked by foreign objects. Clean the pump. See the "Care and maintenance instructions" chapter. • that there are no kinks in the drainage hose. After taking action, run the Drain program or press the Door Opening button (key symbol) to empty the machine. If this does not resolve the problem, call the Customer Care Center. Water Inlet Fault Check: • that the tap on the water pipe is open. • that the filter in the machine's water intake is not blocked. Action: 1. Shut off the water tap. 2. Unscrew the hose. 3. Clean the filter in the intake valve on the machine. 4. Screw the hose back on. 5. Turn on the tap. 6. Run the program again to check whether the error has been fixed. 7. If this does not resolve the problem, call the Customer Care Center. Door opening error Contact the Customer Care Center at the number listed at the bottom of this page! Motor fault Contact the Customer Care Center at the number listed at the bottom of this page! Imbalance The machine stops the spin cycle if there is too much imbalance. The washing machine restarts the spin cycle and hopefully the laundry is better distributed in the drum. This procedure can be repeated up to 10 times. If the machine still fails to find a good balance, the program jumps to the next step. The error message requires no action. Customer Care Center 29 1-800-898-1879 www.askousa.com