Blackberry 7100g Getting Started Guide - Page 15

What is the BlackBerry Desktop Redirector? If you use Microsoft Outlook (Workgroup installation) with an account on a Microsoft Exchange Server version 5.5 or later and your handheld is not enabled on a BlackBerry Enterprise Server, you can use the BlackBerry Desktop Redirector to set up for message service on your handheld. 1. Insert the BlackBerry Desktop Software Installation CD into your CD drive. 2. Complete the on-screen instructions. • Select BlackBerry Enterprise Server or BlackBerry Desktop Redirector as your account integration option. • Select BlackBerry Desktop Redirector as your message redirection option. 3. Connect your handheld to your computer. 4. On the Windows taskbar, click Start. 5. Click Programs > BlackBerry > Desktop Manager. • When you are prompted to generate an encryption key, follow the on-screen instructions. Your computer must be on and the BlackBerry Desktop Redirector must be running to send and receive messages on your handheld. Can I set up for email using both BlackBerry Enterprise Server and BlackBerry Internet Service? To set up using more than one service, complete the steps in "Setting up for email using BlackBerry Enterprise Server" on page 5 followed by the steps in "Setting up for email using BlackBerry Internet Service" on page 7. Contact your service provider for more information on availability and the fees that might be associated with email setup using both BlackBerry Enterprise Server and BlackBerry Internet Service. How do I reset my handheld? Only reset your handheld if the handheld does not respond for more than a few minutes, or if your system administrator or service provider has advised you to reset your handheld. To reset your handheld hardware and programs, remove and then reinsert the battery. BlackBerry Internet Service Frequently asked questions How do I open BlackBerry Internet Service? See "Log in to your account" on page 8 for more information. Why does the Email Settings option not appear on the handheld Home screen? Verify that your handheld wireless radio is on and that you are in a wireless coverage area. If your handheld uses a theme, the option might appear in a folder or list instead of on the Home screen. If the option still does not appear, contact your service provider. What is the BlackBerry Mail Connector? The BlackBerry Mail Connector is a program that you might have to install on your local computer so that BlackBerry Internet Service can access your corporate Microsoft Outlook or IBM Lotus Notes account when the corporate messaging server is behind a firewall. The BlackBerry Mail Connector accesses and copies your messages that are on a mail server and sends those parts over a connection to BlackBerry Internet Service. The BlackBerry Internet Service email account setup process is designed to automatically detect whether the BlackBerry Mail Connector is required and to prompt you to install the application. 11