Blendtec Total Blender Classic FourSide Owners Manual - Page 9

• Blender Motor: Remove the pitcher and press the Ice Crush or Soup button. Listen to how the motor sounds. If it is excessively noisy, contact your Blendtec service center for evaluation. • Jar: After checking the motor, place the jar back on the motor. Run the motor for a few seconds using the Pulse button. (If you have more than one jar, test a different jar to determine whether the sound is different.) If a jar is exces­sively noisy, or if the blade assembly seems loose or sounds "gravelly" when turned by hand, contact your Blendtec service center. 7.4 BLENDED TEXTURE UNSATISFACTORY If the blended texture of product is lumpy or uneven, do the following: • Ensure the mixture is not cavitating during the cycle. Cavitation is a condition in which an air pocket forms within the drink mix because the mix is too cold or too solid. The blender blade then spins freely in this cavity. This problem can be corrected by increasing the mix temperature by either reducing ice, increasing liquid and/or ensuring that the frozen ingredients used in the recipe are never colder than 10 degrees Fahrenheit (-12 degrees Celsius). • If the drink is mixing well but has not had enough time for complete blending, increase cycle time. Try a longer cycle or touch and hold the "Pulse" button for the required extra blending time. • TRIED EVERYTHING? If none of the preceding suggestions work, contact your Blendtec service agent for further assistance. INSTRUCTIONS THAT APPEAR IN THIS USER GUIDE ARE NOT MEANT TO COVER EVERY POSSIBLE CONDITION OR SITUATION THAT MAY OCCUR. GOOD JUDGMENT MUST BE USED WHEN OPERATING THIS OR ANY OTHER MACHINERY. SECTION 8: WARRANTY US AND CANADA WARRANTY DESCRIPTION (US Domestic and Canada) The motor base and jar assembly, including all moving jar parts, are covered against leaking or breakage for the warranty period. Warranties begin from date of purchase. Cosmetic damage, product abuse, unreasonable use, damage resulting from an accident (including fire, flood, earthquake or other natural disasters), product tampering, use of accessories not endorsed by Blendtec, service performed or attempted by unauthorized service agencies, units that have modifications, or have been or used for commercial purposes are not included under this warranty. The quality of Blendtec blenders is unsurpassed. You will enjoy years of wonderful and reliable service from your Blendtec Total Blender. THIS WARRANTY APPLIES ONLY TO PRODUCTS SOLD BY BLENDTEC OR ITS AUTHORIZED DEALERS 12 Limited Warranty Blendtec warrants the blender motor to be free of defect in material and workmanship for the warranty period. During this period, such defects will be repaired or the product replaced at Blendtec's discretion without charge. This warranty does not cover damage caused by misuse, accident, or negligence. All implied warranties, including but not limited to implied warranties of fitness and merchantability, are limited in duration to the warranty period on motor and jar. Any unit submitted for repair must be accompanied by proof of original purchase and should be shipped prepaid to: Blendtec 1206 South 1680 West Orem, UT 84058 (800) 253-6383 (801) 222-0888 UNDER WARRANTY 1. Contact Blendtec immediately to diagnose the difficulty. Please have blender serial number ready as well as a description of the problem. Do not attempt to do your own repairs. Repairs made by persons other than Blendtec authorized service representatives will void the warranty. Many issues can be resolved simply and quickly over the phone. 2. If the difficulty cannot be resolved over the phone, your unit may require replacement. If blender is under warranty, Blendtec will repair or replace the unit at no cost. Cosmetic damage and abuse are not included. 3. Upon receiving instructions from Blendtec, box up your existing unit and enclose the following: Your Name Address Phone Number Motor Serial #(Found on bottom of motor base Cycle Count (From the LCD Information Center Your Purchase Date Place of Purchase An explanation of the problem 13