Bose Frames Alto Multilingual Owners Guide - Page 27

T roubleshooting PROBLEM Poor sound quality WHAT TO DO Use a different music source. Connect a different mobile device. Move the device closer to the frames and away from any ­interference or obstructions. Turn off any audio enhancement features on the device or music app. Frames don't charge Make sure the pins on the charging cable are correctly aligned with the charging port on the frames and magnetically snapped into place. Secure both ends of the charging cable. If the frames have been exposed to high or low ­temperatures, let the frames return to room temperature and then try charging again. Disconnect the charging cable from the frames and from your USB wall charger or computer. Wait 10 seconds then reconnect the charging cable (see page 17). Try a different USB wall charger or computer. Microphone isn't picking up sound Make sure the microphone opening on the right temple is not blocked. Try another phone call. Try another compatible device. Device not responding to button presses For multi-press functions: vary speed of presses. Make sure your music app supports the function. Power off and then power on your frames. On your device: • Turn the Bluetooth feature off and then on. • Delete the frames from the Bluetooth list on your ­device. Connect again (see page 21). Try another compatible device. Can't adjust volume using the frames Make sure the frames are up to date. Download the Bose Connect app. In the Bose Connect app, make sure Press & Turn volume control is on. You can access this option from the Settings menu. To avoid accessing voice control (see page 16), make sure you turn your head while pressing the button. | 2 7 E N G