Bose Smart Soundbar 900 Multilingual Owners Guide - Page 51

T ROU BL ES HOOTIN G TRY THESE SOLUTIONS FIRST If you experience problems with the soundbar: • Make sure the soundbar is connected to a live AC (mains) outlet. • Secure all cables. • Check the state of the soundbar (see page 42). • Download the Bose Music app and run available software updates. • Place the soundbar according to the placement guidelines (see page 16). • Move the soundbar within the recommended range of your ­mobile device for proper operation. • Make sure the soundbar is at least 1 - 3 ft (0.3 - 0.9 m) away from wireless equipment. • Check that any Wi-Fi access points are placed up to 8 - 10 ft (2.4 - 3.0 m) away from the soundbar, optional bass module, and optional surround speakers. • To deliver the Dolby Atmos entertainment experience, make sure you connect the HDMI cable to the HDMI eARC port on your TV. OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and ­solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact SYMPTOM No HDMI eARC port on your TV SOLUTION Use your TV's HDMI ARC port. Use the optical cable to connect the soundbar to your TV. No HDMI eARC, HDMI ARC, or optical port on your TV Connect to your TV using an audio ­converter and separate ­audio ­cable, such as a coaxial, 3.5 mm or ­analog audio cable (not provided). The type of converter and cable you need depends on the audio output ports available on your TV. Soundbar doesn't power on Plug the power cord into a different AC (mains) outlet. Use the remote control to power on the soundbar (see page 23). Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and ­plug them firmly into a live AC (mains) outlet. Soundbar doesn't power off The soundbar may be in network standby mode. On the remote, press the Power button I to wake the soundbar. Press I again to power off the soundbar. | 5 1 E N G