Bose Soundbar 700 English Owners Guide - Page 48

Remote is, inconsistent or, doesn't work, Intermittent or, no audio, Audio Return, Channel, Consumer

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SYMPTOM Remote is inconsistent or doesn't work Intermittent or no ­audio TROUBLESHOOTING SOLUTION Match the H and z symbols on the batteries with the H and z markings inside the compartment (see page 45). Replace the batteries (see page 45). Make sure the remote is within operating range 20 ft. (0.6 m) of the soundbar. Make sure there are no obstructions between the remote and the soundbar. Make sure you are in the correct source by pressing the volume ­button on the remote to see if the ­correct source button flashes. On the soundbar, tap and hold the Action button b for 5 seconds to pair the remote with the soundbar. Insert the batteries into the ­remote (see page 45). The remote turns on and the source buttons glow. NOTE: This solution applies only if a voice assistant has not been set up. If the sides of the light bar are pulsing, the soundbar is muted. Press the Mute/Unmute button A to unmute the soundbar. Make sure your mobile device is not muted. Increase the volume on the soundbar (see page 25) or your mobile device. Switch to a different source (see page 23). Play audio from a different application or music service. If the audio is from a Wi-Fi source, reset the router. Restart your mobile device. Make sure you're using a compatible Bluetooth mobile device. NOTE: You can't connect Bluetooth headphones to the soundbar. Make sure that the soundbar's HDMI cable is inserted into a ­connector on your TV labeled eARC or ARC (Audio Return ­Channel), not a standard HDMI connector. If your TV does not have an HDMI eARC or ARC connector, connect the soundbar using the optical cable (see page 56). If the soundbar is connected to your TV's HDMI eARC or ARC connector, make sure that Consumer Electronics Control (CEC) is enabled in your TV system menu. Your TV may refer to CEC by a different name. Refer to your TV owner's guide. Disconnect the soundbar's HDMI cable from your TV's HDMI eARC or ARC connector and reconnect it. Insert the optical cable into a ­connector on your TV labeled Output or OUT, not Input or IN. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds and firmly ­plug them into the AC (mains) outlet. | 4 8 E N G

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48
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ENG
TROUBLESHOOTING
SYMPTOM
SOLUTION
Remote is
inconsistent or
doesn’t work
Match the
H
and
z
symbols on the batteries with the
H
and
z
markings inside the compartment (see page 45).
Replace the batteries (see page 45).
Make sure the remote is within operating range 20 ft. (0.6 m) of
the soundbar.
Make sure there are no obstructions between the remote and
the soundbar.
Make sure you are in the correct source by pressing the volume
button on the remote to see if the correct source button flashes.
On the soundbar, tap and hold the Action button
b
for 5 seconds
to pair the remote with the soundbar. Insert the batteries into the
remote (see page 45). The remote turns on and the source
buttons glow.
NOTE:
This solution applies only if a voice assistant has not been
set up.
Intermittent or
no audio
If the sides of the light bar are pulsing, the soundbar is muted. Press
the Mute/Unmute button
A
to unmute the soundbar.
Make sure your mobile device is not muted.
Increase the volume on the soundbar (see page 25) or your
mobile device.
Switch to a different source (see page 23).
Play audio from a different application or music service.
If the audio is from a Wi-Fi source, reset the router.
Restart your mobile device.
Make sure you’re using a compatible
Bluetooth
mobile device.
NOTE:
You can’t connect
Bluetooth
headphones to the soundbar.
Make sure that the soundbar’s HDMI cable is inserted into a
connector on your TV labeled
eARC
or
ARC
(
Audio Return
Channel
), not a standard HDMI connector. If your TV does not have
an HDMI eARC or ARC connector, connect the soundbar using the
optical cable (see page 56).
If the soundbar is connected to your TV’s HDMI eARC or ARC
connector, make sure that
Consumer Electronics Control (CEC)
is
enabled in your TV system menu. Your TV may refer to CEC by a
different name. Refer to your TV owner’s guide.
Disconnect the soundbar’s HDMI cable from your TV’s HDMI eARC or
ARC connector and reconnect it.
Insert the optical cable into a connector on your TV labeled
Output
or
OUT
, not Input or IN.
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds and firmly plug them into the
AC (mains) outlet.