Bose Soundbar 700 English Owners Guide - Page 50

Soundbar and source, source after a delay

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TROUBLESHOOTING SYMPTOM Soundbar doesn't play audio from the correct source or selects the incorrect source after a delay SOLUTION Set CEC to Alternate using the Bose Music app. Disable CEC on your source (refer to the source owner's guide for more information). Connect to the soundbar using both the HDMI cable (see page 55) and the optical cable (see page 56). Soundbar and source do not power on/off simultaneously On the remote, press the source button for the source that is out of sync. Press the Power button I to power on/off the source. Soundbar doesn't ­connect to Wi-Fi network In the Bose Music app, select correct network name, and enter the network password (case-sensitive). Make sure the soundbar and your mobile device are connected to the same Wi-Fi network. If your network information has changed, see page 18. Enable Wi-Fi on the mobile device you are using for setup. Close other open applications on your mobile device. Restart your mobile device and router. If your router supports both 2.4GHz and 5GHz bands, make sure both your mobile device and the soundbar are connecting to the same band. NOTE: Give each band a unique name to make sure you're ­connecting to the correct band. Reset the router. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds and firmly ­plug them into the AC (mains) outlet. Uninstall the Bose Music app on your mobile device, reinstall the app and restart setup. Connect to the network using an Ethernet cable. Soundbar doesn't connect to Bluetooth device On your mobile device, turn the Bluetooth feature off and then on. Delete the soundbar from the Bluetooth list. Connect again (see page 36). Connect a different mobile device (see page 36). Make sure you're using a compatible Bluetooth mobile device. NOTE: You can't connect Bluetooth headphones to the soundbar. Remove the soundbar from your mobile device Bluetooth pairing list and connect again (see page 36). Clear the soundbar device list (see "Clear the soundbar device list" on page 38) and connect again (see page 36). | 5 0 E N G

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ENG
TROUBLESHOOTING
SYMPTOM
SOLUTION
Soundbar doesn’t
play audio from the
correct source or
selects the incorrect
source after a delay
Set CEC to
Alternate
using the Bose
Music app.
Disable CEC on your source (refer to the source owner’s guide for
more information).
Connect to the soundbar using both the HDMI cable (see page
55) and the optical cable (see page 56).
Soundbar and source
do not power
on/off simultaneously
On the remote, press the source button for the source that is out
of sync.
Press the Power button
I
to power on/off the source.
Soundbar doesn’t
connect to
Wi-Fi network
In the Bose Music app, select correct network name, and enter the
network password (case-sensitive).
Make sure the soundbar and your mobile device are connected to
the same Wi-Fi network.
If your network information has changed, see page 18.
Enable Wi-Fi on the mobile device you are using for setup.
Close other open applications on your mobile device.
Restart your mobile device and router.
If your router supports both 2.4GHz and 5GHz bands, make sure
both your mobile device and the soundbar are connecting to the
same band.
NOTE:
Give each band a unique name to make sure you’re
connecting to the correct band.
Reset the router.
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds and firmly plug them into
the AC (mains) outlet. Uninstall the Bose Music app on your mobile
device, reinstall the app and restart setup.
Connect to the network using an Ethernet cable.
Soundbar doesn’t
connect to
Bluetooth
device
On your mobile device, turn the
Bluetooth
feature off and then on.
Delete the soundbar from the
Bluetooth
list. Connect again
(see page 36).
Connect a different mobile device (see page 36).
Make sure you’re using a compatible
Bluetooth
mobile device.
NOTE:
You can’t connect
Bluetooth
headphones to the soundbar.
Remove the soundbar from your mobile device
Bluetooth
pairing list
and connect again (see page 36).
Clear the soundbar device list (see “Clear the soundbar device list”
on page 38) and connect again (see page 36).