Bose Soundbar 700 English Owners Guide - Page 49

TROUBLESHOOTING SYMPTOM Soundbar doesn't connect to bass module or surround speakers SOLUTION Refer to your bass module or surround speakers owner's guide for troubleshooting (see page 44). Make sure our bass module or surround speakers are compatible with the soundbar (see page 44). Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds and firmly ­plug them into the AC (mains) outlet. No audio from bass module or surround speakers Make sure your bass module or surround speakers are compatible with the soundbar (see page 44). Make sure the software is current in the Bose Music app. Adjust the bass level using the Bose Music app (see page 26). Switch to a different source (see page 23). Sound is ­coming from TV ­speaker Poor or ­ distorted audio Make sure that the soundbar's HDMI cable is inserted into a ­connector on your TV labeled eARC or ARC (Audio Return Channel). If your TV does not have an HDMI eARC or ARC connector, connect to the soundbar using the optical cable (see page 56). Turn off your TV speakers. Refer to your TV owner's guide. If the soundbar is connected to your TV's HDMI eARC or ARC connector, make sure that Consumer Electronics Control (CEC) is enabled in your TV system menu. Your TV may refer to CEC by a different name. Refer to your TV owner's guide. Disconnect the soundbar's HDMI cable from your TV's HDMI eARC or ARC connector and reconnect it. Decrease your TV volume to its lowest setting. Connect to the soundbar using both the HDMI cable (see page 55) and optical cable (see page 56). Test different sources if available. Make sure that your TV can ­output surround sound audio. Refer to your TV owner's guide. If the audio is being played from another device, reduce the volume of that device. Adjust the bass level using the Bose Music app (see page 26). Power off your TV speakers. Refer to your TV owner's guide. Run ADAPTiQ audio calibration (see page 19). | 4 9 E N G