Bose Soundbar 700 English Owners Guide - Page 51

Soundbar isn't visible, mobile device

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TROUBLESHOOTING SYMPTOM Soundbar doesn't stream audio using AirPlay SOLUTION Make sure your soundbar is powered on and in range (see page 14). Make sure your Apple device and your soundbar are connected to the same Wi-Fi network. Update your Apple device. Make sure the soundbar is up-to-date (see page 43). If you can't find the AirPlay icon A in the music app you are ­streaming from, stream audio from the Control Center. For additional support, visit: https://www.apple.com/airplay Bose Music app doesn't work on mobile device Make sure your mobile device is compatible with the Bose Music app and meets minimum system ­requirements. For more ­information, refer to the app store on your mobile device. Uninstall the Bose Music app on your mobile device then reinstall the app (see page 17). Soundbar isn't visible to add to a­nother Bose account Make sure sharing is enabled on your soundbar using the Bose Music app. Make sure the soundbar and your mobile device are connected to the same Wi-Fi network. Alexa doesn't respond Make sure Alexa has been set up using the Bose Music app (see page 27). NOTE: The soundbar must be set up and connected to your Wi-Fi network using the Bose Music app. Make sure you're in a country where Amazon Alexa is available. Make sure the Microphone off indicator is not glowing red. To turn on the microphone, see page 28. Make sure you say the name you assigned in the Bose Music app. If multiple speakers have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app. For additional support, visit: https://www.amazon.com/usealexa | 5 1 E N G

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ENG
TROUBLESHOOTING
SYMPTOM
SOLUTION
Soundbar doesn’t
stream audio
using AirPlay
Make sure your soundbar is powered on and in range
(see page 14).
Make sure your Apple device and your soundbar are connected to
the same Wi-Fi network.
Update your Apple device.
Make sure the soundbar is up-to-date (see page 43).
If you can’t find the AirPlay icon
A
in the music app you are
streaming from, stream audio from the Control Center.
For additional support, visit: https://www.apple.com/airplay
Bose
Music app
doesn’t work on
mobile device
Make sure your mobile device is compatible with the Bose Music app
and meets minimum system requirements. For more information,
refer to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device then reinstall the
app (see page 17).
Soundbar isn’t visible
to add to another
Bose account
Make sure sharing is enabled on your soundbar using the Bose
Music app.
Make sure the soundbar and your mobile device are connected to
the same Wi-Fi network.
Alexa doesn’t
respond
Make sure Alexa has been set up using the Bose Music app
(see page 27).
NOTE:
The soundbar must be set up and connected to your Wi-Fi
network using the Bose Music app.
Make sure you’re in a country where Amazon Alexa is available.
Make sure the Microphone off indicator is not glowing red. To turn
on the microphone, see page 28.
Make sure you say the name you assigned in the Bose Music app. If
multiple speakers have the same name, use the name assigned in
the Alexa app or change the name in the Bose Music app.
For additional support, visit: https://www.amazon.com/usealexa