Brother International 7160C Users Manual - English - Page 250
TROUBLESHOOTING AND MAINTENANCE, Phone Line or Connections, Sending Faxes, Handling Incoming Calls
UPC - 012502563631
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235 T R O U B L E S H O O T I N G A N D M A I N T E N A N C E DIFFICULTY SUGGESTIONS Phone Line or Connections MFC Does Not Answer When Called No Dial Tone on the Handset Make sure the MFC is in the correct receiving mode for your setup (either FAX, FAX/TEL or MSG CTR). Check for dial tone. If possible, call your MFC to hear it answer. If there is still no answer, check the telephone line cord connection. Connect a standard telephone handset to the MFC telephone jack. If there is no ringing when you call your MFC, call your Telephone Company to check the line. Press Hook or Speaker Phone . If you hear no dial tone, check telephone line cord connections at the MFC and wall jack. Check that the handset is connected to the MFC's handset jack. Test the wall jack with another single line telephone. If no dial tone on the wall outlet, call your Telephone Company. Sending Faxes Poor Transmitting Quality Try changing your resolution to FINE or SUPERFINE. Make a copy to verify your MFC's scanner operation. Transmission Verification Report says There is probably temporary noise or static on the line. Try sending the fax again. "Result:NG" If the problem continues, call the Telephone Company to check your phone line. Vertical Black Lines When Sending If the copy you made shows the same problem, your scanner is dirty (see Cleaning the Scanner p. 242). Handling Incoming Calls Double Ring in FAX/TEL Mode The MFC knows the incoming call is not a fax so it is signaling you to answer the telephone call. Pick up the MFC handset or answer from an extension phone and press your MFC's Telephone Answer Code (default setting is #51). Transferring a Fax Call to the MFC If you answered at the MFC, press Start and hang up immediately. If you answered at an extension phone, press your Fax Receive Code (default setting is 51). When your MFC answers, hang up. Custom Features on a Single Line If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring Master, Voice Mail, an answering machine, alarm system or any other custom feature on a single phone line with your MFC, it may create a problem sending or receiving fax data. For example: If you are sending or receiving a fax message while a custom feature signal comes through on the line, the signal can temporarily interrupt or disrupt the fax data. Brother's ECM feature should help overcome this problem. This condition is related to the telephone system industry, and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended. Printer Difficulties Horizontal lines appear in Text or Graphics. Clean the print head (see Cleaning the Print Head on p. 236). If you clean the print heads five times and the print has not improved, call Brother Customer Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal). You see the "New Hardware Found" Click on the 'Do not install a driver. (Windows will not prompt you again)' and message on your PC screen (although you click 'OK'. have already installed the drivers in Windows 95 or 98). The MFC does not print data in the correct position. Select the correct paper size using the DOS Utility program. Since paper adjustment is different between ESC/P (right) and the MFC (center), the printing position should be adjusted for the MFC. Cannot perform '2 in 1' printing. Check that the paper size setting in the application and in the printer driver are the same. Cannot print when using Paint Brush. Try setting the Display setting to '256 colors'.