Canon 0744B001 Digital Video Software (Macintosh) Ver.19 Instruction Manual - Page 57

Troubleshooting

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Troubleshooting Connection Camcorder is not recognized when connected to the computer. E Î There is no disc or memory card in the camcorder. Insert a disc or a memory card into the camcorder. Î The camcorder is not set to the correct mode. Turn the power switch to PLAY and move the / switch to . Next, select [DISC] or [CARD] in the SYSTEM SETUP menu. Î Camcorder is not correctly connected to the computer. Read Connecting the Camcorder to a Computer ( 9) and check the connection. Ensure that you are using the correct cable and that its connectors are in good shape. Î If you are experiencing operational problems, detach the USB cable from the camcorder and computer and terminate the connection. Restart the computer and the camcorder, and then reconnect the camcorder. ImageBrowser Operation Cannot download still images Î The camcorder is not set to the correct mode. Turn the power switch to PLAY and move the / switch to . Next, select [DISC] or [CARD] in the SYSTEM SETUP menu. Still image files or folders do not appear in ImageBrowser. Î Still images of folders shown in ImageBrowser and the actual file contents may be different. Click the [View] menu and select [Refresh]. Macintosh Troubleshooting 57

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E
57
Troubleshooting
Macintosh
Troubleshooting
Connection
Camcorder is not recognized when connected to the computer.
There is no disc or memory card in the camcorder.
Insert a disc or a memory card into the camcorder.
The camcorder is not set to the correct mode.
Turn the power switch to PLAY and move the
/
switch to
. Next,
select [DISC] or [CARD] in the SYSTEM SETUP menu.
Camcorder is not correctly connected to the computer.
Read
Connecting the Camcorder to a Computer
(
9) and check the
connection.
Ensure that you are using the correct cable and that its connectors are in
good shape.
If you are experiencing operational problems, detach the USB cable from
the camcorder and computer and terminate the connection. Restart the
computer and the camcorder, and then reconnect the camcorder.
ImageBrowser Operation
Cannot download still images
The camcorder is not set to the correct mode.
Turn the power switch to PLAY and move the
/
switch to
. Next,
select [DISC] or [CARD] in the SYSTEM SETUP menu.
Still image files or folders do not appear in ImageBrowser.
Still images of folders shown in ImageBrowser and the actual file contents
may be different.
Click the [View] menu and select [Refresh].