Canon EOS-1D Software Instructions EOS DIGITAL SOLUTION DISK Ver.3 for Macinto - Page 116

Troubleshooting

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Troubleshooting When the "Could not complete installation correctly" or "Communication between the camera and computer failed" message appears, check the items described below. I have installed the EOS-1D software but the camera and computer cannot communicate. ● Are you using the following type of computer? ➞ A Macintosh computer with a FireWire (IEEE1394) connector as a standard feature. (* A Macintosh computer does not support FireWire connections that are not a standard feature of the computer.) ● Are the camera and your computer connected correctly? ➞ Connect the camera to your computer correctly using the interface cable. (➞2-2) ● Is there sufficient charge left in the camera battery? ➞ Your computer does not supply power to the camera. Connect the DC Coupler Kit to the camera or load a fully charged battery into the camera before connecting it to your computer. (➞ "Inserting and Removing the Battery" in the EOS-1D Instructions.) ● Do you have more than one interface cable connected? If you connect more than one interface cable to the same computer, the Plug-In Module and camera may not operate normally. ➞ Shut down the Plug-In Module and disconnect all the interface cables. Then reconnect just the interface cable that connects the camera to your computer. ● Did you try to use the camera on a first-generation iMac without updating your system software to Mac OS 8.6 or later? Update the firmware using the iMac Firmware Update and then update the system software to Mac OS 8.6 or Mac OS 9. ➞ You can download the iMac Firmware Update from Apple's web site. ➞ Purchase Mac OS 8.6 or Mac OS 9 from your Apple retailer. 8-2

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8-2
Troubleshooting
When the “Could not complete installation correctly” or “Communication between the camera
and computer failed” message appears, check the items described below.
I have installed the EOS-1D software but the camera and
computer cannot communicate.
●
Are you using the following type of computer?
➞
A Macintosh computer with a FireWire (IEEE1394) connector as a standard feature.
(* A Macintosh computer does not support FireWire connections that are not a standard
feature of the computer.)
●
Are the camera and your computer connected correctly?
➞
Connect the camera to your computer correctly using the interface cable. (
➞
2-2)
●
Is there sufficient charge left in the camera battery?
➞
Your computer does not supply power to the camera. Connect the DC Coupler Kit to the
camera or load a fully charged battery into the camera before connecting it to your
computer. (
➞
“Inserting and Removing the Battery” in the EOS-1D Instructions.)
●
Do you have more than one interface cable connected?
If you connect more than one interface cable to the same computer, the Plug-In Module and
camera may not operate normally.
➞
Shut down the Plug-In Module and disconnect all the interface cables. Then reconnect
just the interface cable that connects the camera to your computer.
●
Did you try to use the camera on a first-generation iMac without updating
your system software to Mac OS 8.6 or later?
Update the firmware using the iMac Firmware Update and then update the system software
to Mac OS 8.6 or Mac OS 9.
➞
You can download the iMac Firmware Update from Apple’s web site.
➞
Purchase Mac OS 8.6 or Mac OS 9 from your Apple retailer.