Cisco 7902G Phone Guide - Page 22

Troubleshooting Your Phone Refer to the following table for some general troubleshooting information for your phone. Problem Explanation The phone Hold and Menu Your phone did not initialize correctly. Contact your system buttons are lit or flashing after administrator who will help you troubleshoot the problem. the phone is connected to power No dial tone Check that all the cable connections are secure and that the phone is properly connected to power. See the "Connecting Your Phone" section on page 4. If necessary, contact your system administrator who will help you troubleshoot the problem. The phone does not ring. Check the ring volume setting. See the "Adjusting the Volume" section on page 15. The Menu button was accidentally pressed and you entered the IVR system. Hang up the phone to exit. This resets the phone. The phone Hold button flashes The phone's firmware is being upgraded. After the upgrade, all red and the Menu button flashes LEDs on the phone should be off. green at the same time. 18 78-16335-01