Cisco SPA509G Administration Guide
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- Cisco SPA509G | Administration Guide - Page 1
ADMINISTRATION GUIDE Cisco Small Business IP Phones Models SPA301, 303, 501G, 502G, 504G, 508G, 509G, 525G/525G2, and WIP310 - Cisco SPA509G | Administration Guide - Page 2
Overview of the Phones 12 Cisco SPA500S Attendant Console 13 Network Configurations 14 Cisco SPA 9000 Voice System 15 Cisco Unified Communications 500 Series for Small Business 16 Other SIP IP PBX Call Control Systems 16 Prerequisites 16 Upgrading Firmware 17 Determining the Current - Cisco SPA509G | Administration Guide - Page 3
IP Phone 38 Configuring Call Pickup and Busy Lamp Field 38 Configuring Speed Dial 40 Configuring Unused Line Keys for Call Park on the Cisco SPA525G/525G2 (MetaSwitch) 41 Configuring Audio Indication for Call Pickup Event 41 Configuring Unused Line Keys to Access Services 42 Configuring - Cisco SPA509G | Administration Guide - Page 4
Wireless (Cisco SPA525G/525G2 only) 79 Configuring Bluetooth (Cisco SPA525G/525G2 only) 79 Enabling Bluetooth (Cisco SPA525G/525G2) 80 Using a Bluetooth Headset (Cisco SPA525G/525G2) 81 Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone 82 Initiating Pairing from the Cisco - Cisco SPA509G | Administration Guide - Page 5
Configuration Utility 100 Viewing the Video 101 Chapter 4: Configuring SIP, SPCP, and NAT Session Initiation Protocol and Cisco IP Phones SIP Over TCP SIP Proxy Redundancy Configuring Survivable Remote Site Telephony (SRST) Support RFC3311 Support Support for SIP NOTIFY XML-Service Configuring - Cisco SPA509G | Administration Guide - Page 6
SIP Settings for Extensions Configuring a SIP Proxy Server Configuring Subscriber Information Parameters Configuring SPCP on the Cisco SPA525G/525G2 116 122 126 127 Configuring SPCP on the Cisco SPA300 Series and Cisco SPA50XG 128 Network Address Translation (NAT) and Cisco IP Phones - Cisco SPA509G | Administration Guide - Page 7
Firmware Upgrade Parameters 172 Resyncing a Phone 174 Rebooting a Phone 174 Redundant Provisioning Servers 175 Retail Provisioning 175 Automatic In-House Preprovisioning 176 Configuration Access Control 176 Restricting User Access to the Phone Interface Menus (Cisco SPA300 and Cisco - Cisco SPA509G | Administration Guide - Page 8
Bonus Services Announcement description 192 Outbound Call Codec Selection Codes 194 Miscellaneous Parameters 194 DTMF Parameters 194 Localizing Your IP Phone 195 Managing the Time and Date 196 Configuring Daylight Saving Time 197 Daylight Saving Time Examples 198 Selecting a Display - Cisco SPA509G | Administration Guide - Page 9
IP Phone Resetting the Control Timers Chapter 9: Configuring the Cisco SPA500S Attendant Console Cisco SPA500S Features Setting Up the Cisco SPA500S Attendant Console Configuring the Cisco SPA 9000 for the Cisco SPA500S Configuring the BroadSoft Server for the Cisco SPA500S Configuring the Asterisk - Cisco SPA509G | Administration Guide - Page 10
Line/Call Status Downloaded Ring Tone System Tab System Configuration Internet Connection Type and Static IP Settings Power Settings (SPA50X/) PPPoE Settings (Cisco SPA525G/525G2 Only) Optional Network Configuration VLAN Settings Wi-Fi Settings (Cisco SPA525G/525G2 Only) Bluetooth Settings (Cisco - Cisco SPA509G | Administration Guide - Page 11
311 Subscriber Information 313 Audio Configuration 314 Dial Plan 318 User Tab 318 Call Forward 319 Speed Dial 319 Supplementary Services 320 Camera Settings (Cisco SPA525G/525G2) 320 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 10 - Cisco SPA509G | Administration Guide - Page 12
Web Information Service Settings (Cisco SPA525G/525G2) Audio Volume Screen (Cisco SPA525G/525G2) Attendant Console Tab (Cisco SPA500 Series) General Unit 2 Attendant Console Status Cisco SPA525G/525G2-Specific Tabs Wi-Fi Bluetooth Personal Address Book Call History Speed Dials Firmware Upgrade - Cisco SPA509G | Administration Guide - Page 13
over an IP network. They provide all the features of traditional business phones, such as call forwarding, redialing, speed dialing, transferring calls, conference calling, and accessing voice mail. Calls can be made or received with a handset, a headset, or a speaker. The Cisco SPA IP Phone family - Cisco SPA509G | Administration Guide - Page 14
with the Cisco SPA300 Series and Cisco SPA500 Series IP Phone models to provide additional lines. The Cisco SPA500S has 32 buttons for dialing, call transfer, call pick up and call monitoring. Multi-colored LEDs monitor the status of each configured voice line by using a busy lamp field (BLF). You - Cisco SPA509G | Administration Guide - Page 15
Network Configurations 1 Network Configurations The Cisco SPA IP Phones support Session Initiation Protocol (SIP) or Smart Phone Control Protocol (SPCP). SPCP is supported only on the Cisco SPA300 Series or Cisco SPA500 Series IP Phones. You can use the Cisco SPA IP Phones as part of a Cisco - Cisco SPA509G | Administration Guide - Page 16
to support legacy phone lines. The Cisco SPA 400 also provides local voice mail service. When you use Cisco SPA IP Phones with the Cisco SPA 9000 Voice System, the following additional phone features are available: • Auto attendant for multiple extensions • Music on hold • Configurable call routing - Cisco SPA509G | Administration Guide - Page 17
the wireless network (required for Cisco SPA525G/525G2 and WIP310). 3. Install and configure the call control system, such as such as a Cisco SPA Cisco SPA 9000, Cisco Unified Communications 500 Series for Small Business, or an Internet-based IP PBX. 4. Update firmware. See Upgrading Firmware, page - Cisco SPA509G | Administration Guide - Page 18
support the Cisco SPA300 Series IP Phones.) • Autoprovisioning-A configuration file that includes upgrade information is downloaded by a user's phone when it is powered on. See the "Upgrading, Resyncing, and Rebooting Phones" section on page 171. Cisco SPA30X, Cisco SPA50XG, and WIP310 • Firmware - Cisco SPA509G | Administration Guide - Page 19
. The current firmware is displayed under Software Version. WIP310 STEP 1 In the Home screen, press the Options, highlight Phone Info, and press the Select button. STEP 2 Scroll to Software Version. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 18 - Cisco SPA509G | Administration Guide - Page 20
Started Upgrading Firmware 1 Determining Your IP Address Before you upgrade, you must know the IP address of the phone you are upgrading. To display your IP address: Cisco SPA301 STEP 1 Quickly press the asterisk (*) button four times. STEP 2 In the IVR menu, enter 110, then press #. The IP - Cisco SPA509G | Administration Guide - Page 21
upgrading and your service provider information. STEP 3 Enter the IP address of the phone. STEP 4 Follow the on-screen directions. Cisco SPA525Gm, 525G2 STEP 1 Log in to the configuration utility for the phone. STEP 2 Choose the Firmware Upgrade tab. STEP 3 Click Firmware Upgrade Window. Cisco - Cisco SPA509G | Administration Guide - Page 22
Administrator Guide. To access the IP phone configuration utility: STEP 1 Launch a web browser on a computer that can reach the phone on the network. STEP 2 Direct the browser to the IP address of the phone. To determine the IP address: • Cisco SPA301: Press the asterisk (*) button four times. In - Cisco SPA509G | Administration Guide - Page 23
must contact the service provider. If you have trouble accessing the configuration utility, perform the following steps: Cisco SPA303, Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G STEP 1 Press the Setup button on the phone. STEP 2 Select Network. STEP 3 Scroll to Enable Web Server and - Cisco SPA509G | Administration Guide - Page 24
parameters, including web parameters available to the user login. The Administrator specifies the parameters that a User account can modify by using the Provisioning tab of the configuration utility. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 23 - Cisco SPA509G | Administration Guide - Page 25
to the configuration utility, then click Admin Login. • Enter the following URL when accessing the configuration utility: http://phone.ip.address/admin/ NOTE To save the changes made on a web page, click Submit All Changes. Save your changes before switching between User and Admin login or between - Cisco SPA509G | Administration Guide - Page 26
a roadmap to features available in the configuration utility. To perform these tasks... View phone, extension, and line/call information, including: • DHCP, current IP address, DNS addresses • Software and hardware versions • Broadcast, RTP, and SIP information • Registration state • Packets sent - Cisco SPA509G | Administration Guide - Page 27
the configuration utility, click the ... Provisioning tab The Provisioning tab is viewable through Admin logins only. See Chapter 6, "Provisioning Basics." For additional information about provisioning, see the Cisco Small Business IP Telephony Devices Provisioning Guide (for Cisco service providers - Cisco SPA509G | Administration Guide - Page 28
• Subscriber information such as user ID and password • Audio settings • Dial plan settings Customize user-level parameters, including: User tab • Call forward • Speed dial • Supplementary services See Chapter 3, "Customizing Cisco SPA and Wireless IP Phones." • Web information (RSS newsfeeds - Cisco SPA509G | Administration Guide - Page 29
/refresh reasons. When the phone is reset to factory defaults, this information is deleted. The following is a list of the supported reboot/refresh reasons (SPA50X and SPA30X): Reason DHCP Failed Upgrade Provisioning SIP Triggered Link Down VLAN Changed RC User Triggered Description The reboot was - Cisco SPA509G | Administration Guide - Page 30
of resources). The reboot was triggered after the phone's IP address was changed. The following is a list of the supported reboot/refresh reasons (SPA525G/525G2): Reason Upgrade Provisioning SIP Triggered RC User Triggered Software Req System n IP Changed Description The reboot was a result of an - Cisco SPA509G | Administration Guide - Page 31
SPA501G IP Phone The Cisco SPA301 and Cisco SPA501G provides an IVR menu to perform configuration tasks and obtain information about the phone. To access the IVR menu: • Cisco SPA301: Press the asterisk (*) four times. Enter the number of the option and press #. • Cisco SPA501G: Press Settings - Cisco SPA509G | Administration Guide - Page 32
-Recites the primary extension. - 3-Reboot-Reboots the phone. Hang up to exit. - 4-Factory Reset-Restores the phone to the factory default software and settings. Enter 1 to confirm or * to cancel. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 31 - Cisco SPA509G | Administration Guide - Page 33
settings to the default. (Clears all user settings such as speed dials.) Enter 1 to confirm, or * to exit. If you chose to reset, hang up to exit and begin the restore process. Reboot the phone. Enter # and hang up to begin rebooting. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP - Cisco SPA509G | Administration Guide - Page 34
access to the administrative (admin) login on the configuration utility. Press 1 to enable or 0 to disable, then press #. To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 33 - Cisco SPA509G | Administration Guide - Page 35
IP Phones support the private hold feature for MetaSwitch and BroadSoft. Users who have a shared line can press the PrivHold softkey, and the call can only be resumed by the user who placed the call on hold. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 36
with any other phone. Defaults to private. • Extended Function-See Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to Unused Lines on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone, page 38. The number of line keys displayed depends on the type of phone. STEP 5 Click Submit - Cisco SPA509G | Administration Guide - Page 37
, the IP address of the Cisco SPA 9000). STEP 7 Under Subscriber Information, enter a Display Name and User ID (extension number) for the shared extension. These are shown on the phone screen. STEP 8 (Optional) In the Phone tab, under Miscellaneous Line Key Settings, you can configure line mapping - Cisco SPA509G | Administration Guide - Page 38
calls. Table 1 lists the maximum number of calls per phone model. Table 1 Maximum Number of Allowed Calls Per Phone Phone Maximum Number of Calls SPA303, SPA502G, SPA504G 10 SPA508G 16 SPA509G 24 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 39
Key Settings section, in the Call Appearance Per Line field, choose how many calls per line to allow from the drop-down. Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to Unused Lines on a Cisco SPA300 Series or Cisco SPA500 Series IP Phone You can configure unused or idle lines - Cisco SPA509G | Administration Guide - Page 40
problem (there may be no response to subscribe, or BLF). In this example, after this configuration, Bob will be able to monitor Stephanie's line. He can press line button 4 to pick up a call ringing at Stephanie's line. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone - Cisco SPA509G | Administration Guide - Page 41
able to speed dial his supervisor Mark (extension 400) from that line. To configure this feature for Bob's Cisco SPA508G: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login. STEP 3 Click advanced. STEP 4 Click the Phone tab. STEP 5 Find the first line to configure (line 5 in this - Cisco SPA509G | Administration Guide - Page 42
(MetaSwitch) You can configure unused line keys for call park (for the MetaSwitch softswitch) on the Cisco SPA525G/525G2. Users can then press this line button to park a call or retrieve a parked call. To configure: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login. STEP 3 Click - Cisco SPA509G | Administration Guide - Page 43
Lines 2 To configure: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login. STEP 3 Click advanced. STEP 4 Click the Attendant Console tab. STEP 5 Set the Call Pickup Audio Notification to Yes, To configure this parameter using the configuration file, configure the following line - Cisco SPA509G | Administration Guide - Page 44
Changes. After the phone reboots, configured lines glow orange and display the following icons next to the extension label: • xml: XML icon • mp3: mp3 player icon (Cisco SPA525G/525G2) • news: RSS icon Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 43 - Cisco SPA509G | Administration Guide - Page 45
Series or Cisco SPA500 Series IP Phone You can customize the LED patterns for the line keys on the phone by entering letters for the color or pattern in the LED pattern fields. To configure Line Key LED patterns: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced - Cisco SPA509G | Administration Guide - Page 46
to blank (c=r;p=d). Appears when the call appearance is held by this station. Defaults to blank (c=r;p=s). Appears when another station places this call appearance on hold. Defaults to blank (c=r,p=s). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 45 - Cisco SPA509G | Administration Guide - Page 47
in other sections of this document: • NAT, Network, and SIP Settings-Chapter 4, "Configuring SIP, SPCP, and NAT." • Call Feature Settings-Chapter 3, "Customizing Cisco SPA and Wireless IP Phones." Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 46 - Cisco SPA509G | Administration Guide - Page 48
4, "Configuring SIP, SPCP, and NAT." • Audio (Codec) Configuration-Chapter 5, "Configuring Security, Quality, and Network Features." • Dial Plan-Chapter 3, "Customizing Cisco SPA and Wireless IP Phones." Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 47 - Cisco SPA509G | Administration Guide - Page 49
Cisco SPA and Wireless IP Phones This chapter describes customizing the SPA IP phones and contains the following sections: • Configuring Phone Information and Display Settings, page 49 • Configuring Linksys Key System Parameters, page 56 • Enabling Call Features, page 57 • Customizing Phone - Cisco SPA509G | Administration Guide - Page 50
99 Configuring Phone Information and Display Settings The configuration utility allows you to customize the phone and configure settings such as the phone name, background photo, logo, and screen saver. Configuring the Phone Name STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login - Cisco SPA509G | Administration Guide - Page 51
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings 3 Configuring Internal Voice Mail for Each Extension (When Using Cisco SPA400 for Voice Mail) STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Ext < - Cisco SPA509G | Administration Guide - Page 52
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings 3 • Use the + character to add spaces for formatting. For example, you can add multiple + characters before and after the text to center it. To display a picture logo: a. In the BMP Picture Download URL - Cisco SPA509G | Administration Guide - Page 53
and Cisco SPA50XG: NOTE A background image is displayed while the phone is running; a logo is only displayed during the phone's boot sequence. STEP 1 Copy the image to a TFTP or HTTP server that is accessible from the phone. STEP 2 Log in to the configuration utility. STEP 3 Click Admin Login and - Cisco SPA509G | Administration Guide - Page 54
phone downloads the new image and displays it (providing the Select Background Picture field is set to BMP Picture). Cisco SPA525G: STEP 1 Copy the image to an HTTP server that is accessible from the phone. (TFTP is not supported.) STEP 2 Log in to the configuration utility. STEP 3 Click Admin Login - Cisco SPA509G | Administration Guide - Page 55
return to its normal mode. If a user password is set, the user must enter it to exit screen saver mode. To configure the screen saver: Cisco SPA303 or Cisco SPA50XG: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 In the General - Cisco SPA509G | Administration Guide - Page 56
on the Cisco SPA300 Series and Cisco SPA500 Series IP Phone. (Not applicable to the WIP310.) To configure the contrast for the LCD screen on the phone: Cisco SPA303 and Cisco SPA50XG: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the User tab. STEP - Cisco SPA509G | Administration Guide - Page 57
To configure the phone as part of a Linksys Key System (for use with the Cisco SPA 9000): STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the SIP tab. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 56 - Cisco SPA509G | Administration Guide - Page 58
Cisco SPA and Wireless IP Phones Enabling Call Features 3 STEP 4 Under Linksys Key System Parameters, configure the following fields: • Linksys Key System-Enables or disables the Linksys Key System for use with the Cisco SPA 9000. Defaults to yes. See the Cisco SPA 9000 System Administration Guide - Cisco SPA509G | Administration Guide - Page 59
of instructions. You can enable this with the SIP B parameter ("Configuring SIP" section on page 105). Defaults to no (disabled). STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Under Supplementary Services, in the ACD Login Serv - Cisco SPA509G | Administration Guide - Page 60
and Call Forwarding Services STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Under Supplementary Services, under the transfer type you want to enable, choose yes: • Attn Transfer Serv-Attended call transfer service. The user - Cisco SPA509G | Administration Guide - Page 61
On the Cisco SPA300 Series and Cisco SPA500 Series IP Phones, users can press the Ignore softkey to divert a ringing call to the forwarded destination. To allow users to use Do Not Disturb (this is enabled by default): STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced - Cisco SPA509G | Administration Guide - Page 62
have set up a line to monitor another user's line, you may want to disable missed call logging for the monitored line. STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the User tab. STEP 4 Under Supplementary Services, in the Log Missed Calls for EXT - Cisco SPA509G | Administration Guide - Page 63
accept pages: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the User tab. STEP 4 Under Supplementary Services, in the Auto Answer Page field, choose yes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 62 - Cisco SPA509G | Administration Guide - Page 64
Customizing Cisco SPA and Wireless IP Phones Enabling Call Features 3 STEP 5 Click Submit All Changes. The phone reboots. Configuring Paging Groups You can configure a phone as part of a paging group. Users can then direct pages to specific groups of phones. Limitations: • A phone can be a - Cisco SPA509G | Administration Guide - Page 65
Cisco SPA and Wireless IP Phones Enabling Call Features 3 STEP 5 Click Submit All Changes. Configuration Example The following example sets up four paging groups: All, Sales, Support, and Engineering. Users will press 801 to send pages to all phones, 802 to send pages to phones configured as part - Cisco SPA509G | Administration Guide - Page 66
is on hold, the Resume softkey displays). You can customize the softkeys displayed on the phone. To program softkeys: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 (Cisco SPA525G/525G2 only) Under Programmable Softkey Enable - Cisco SPA509G | Administration Guide - Page 67
. Idle Clears an entire text/number field. Input Initiates a conference call. Requires that Conf Serv is enabled and there are two or more calls that are active or on hold. Connected, StartConf Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 66 - Cisco SPA509G | Administration Guide - Page 68
Cisco SPA and Wireless IP Phones Customizing Phone Softkeys 3 Keyword confLx delchar dial dir dnd em_login em_logout endcall gpickup hold ignore join Key Label Conf Line delChar Dial Dir DND Login Logout End Call GrPickup/ grPick Hold Ignore Join Definition Available Phone States Conferences - Cisco SPA509G | Administration Guide - Page 69
Off-Hook, Dialing (input) Switches between two calls that are active or on hold. (Cisco SPA502) Connected Denotes that a user who is logged Idle in to an ACD server has set his status as unavailable. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 68 - Cisco SPA509G | Administration Guide - Page 70
Series and Cisco SPA500 Series IP Phones provide six programmable softkeys (fields PSK 1 through PSK 6). These keys can be defined by either a speed dial script or an XML service script. To configure programmable softkeys: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and - Cisco SPA509G | Administration Guide - Page 71
is off hook, or when the phone is connected on a call. You want the outbound call (that is going to the speed dial) to originate from the second extension on the user's phone, not the primary extension. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 70 - Cisco SPA509G | Administration Guide - Page 72
STEP 6 Click Submit All Changes. The "Sales" speed dial softkey is displayed in the lower left of the screen when the phone is idle, when the phone is connected on a call, and when the phone is off hook. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 71 - Cisco SPA509G | Administration Guide - Page 73
Login and advanced. STEP 3 Click the Ext tab. STEP 4 Under Call Feature Settings, in the Message Waiting field, choose yes. STEP 5 Click Submit All Changes. Configuring Ring Tones You can define up to 12 ring tones for a Cisco SPA300 Series or Cisco SPA500 Series IP Phone. By default, 12 - Cisco SPA509G | Administration Guide - Page 74
ring tone file and off-time equals to four seconds. The total ring duration is fixed at 60 seconds. The user ring tone names displayed on the phone LCD are derived from the ring tone file header file. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 73 - Cisco SPA509G | Administration Guide - Page 75
(Cisco SPA525G/ 525G2) The Cisco SPA525G/525G2 supports on-demand ring tones, which means that ring tones are downloaded and played from a TFTP server when a call comes in. To configure: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab - Cisco SPA509G | Administration Guide - Page 76
Customizing Cisco SPA and Wireless IP Phones Configuring Ring Tones 3 https://supportforums.cisco.com/docs/DOC-9944 the open Ring Tone Utility windows. To create a ring tone and save it to a file: STEP 1 Open the Ring Tone Utility. STEP 2 Enter the IP address of the user's phone or press Skip to - Cisco SPA509G | Administration Guide - Page 77
Login and advanced. STEP 3 Click the Ext tab. STEP 4 Under Call Feature Settings, in the Default Ring field, choose from the following: • No Ring • User 1 • User 2 STEP 5 Click Submit All Changes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 78
politics. Newsfeeds that are provided by Yahoo are supported for U.S. customers only. To configure newsfeeds: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the User tab. STEP 4 Under Web Information Service Settings, you can edit the following fields - Cisco SPA509G | Administration Guide - Page 79
WIP310.) To configure the audio volume settings: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the User tab. You can configure the following settings: Parameter Ringer Volume Speaker Volume Handset Volume Headset Volume Bluetooth Volume STEP 4 Click - Cisco SPA509G | Administration Guide - Page 80
-in Wireless-G interface. To enable wireless: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the System tab. STEP 4 Under Wi-Fi Settings, in the SPA525-wifi-on field, choose yes. STEP 5 Click Submit All Changes. Configuring Bluetooth (Cisco SPA525G - Cisco SPA509G | Administration Guide - Page 81
experience using Bluetooth headsets, upgrade to version 7.4.9 of the firmware using the Bluetooth firmware version 0.00.34. Enabling Bluetooth (Cisco SPA525G/525G2) To enable Bluetooth from the configuration utility: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced - Cisco SPA509G | Administration Guide - Page 82
Customizing Cisco SPA and Wireless IP Phones Configuring Bluetooth (Cisco SPA525G/525G2 only) 3 Using a Bluetooth Headset (Cisco SPA525G/525G2) To enable a Bluetooth headset from the configuration utility: STEP 1 Log in to the configuration utility. STEP 2 Click Bluetooth. STEP 3 Under Bluetooth - Cisco SPA509G | Administration Guide - Page 83
Customizing Cisco SPA and Wireless IP Phones Configuring Bluetooth (Cisco SPA525G/525G2 only) 3 STEP 6 Scroll to Bluetooth Profiles and press the Right Arrow key to enter the profile screen. STEP 7 Press Scan to scan for your headset. NOTE Depending on the network environment (for example, the - Cisco SPA509G | Administration Guide - Page 84
Cisco SPA and Wireless IP Phones Configuring Bluetooth (Cisco SPA525G/525G2 only) 3 Initiating Pairing from the Cisco SPA525G2 STEP 1 Enable Bluetooth as described in the "Enabling Bluetooth (Cisco SPA525G/ 525G2)" section on page 80. STEP 2 Press the Setup button. STEP 3 Scroll to User - Cisco SPA509G | Administration Guide - Page 85
to Bluetooth Configuration and press Select. STEP 4 Scroll to Bluetooth Profiles and press the Right Arrow key. The mobile phone appears in the list of Bluetooth devices. Enabling SMS Messaging The Cisco SPA IP phones can receive and display text messages via SIP according to RFC3428. Users can - Cisco SPA509G | Administration Guide - Page 86
SPA525G/525G2 To enable text messaging on the Cisco SPA525G phones: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the User tab. STEP 4 Under Supplementary Services, in the Display Text Message on Recv field, choose yes. STEP 5 (Optional) To enable - Cisco SPA509G | Administration Guide - Page 87
Password field, enter a password if you want users to log in to the configuration utility with a password. The password prompt will appear users click User Login. The maximum password length is 32 characters Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 88
supported. These instructions assume you have the following equipment and services: • A functional LDAP server such as OpenLDAP or Microsoft's Active Directory Server 2003 • A Cisco SPA300 Series or Cisco SPA500 Series IP Phone running at least 6.1.3a software on a functional network Users access - Cisco SPA509G | Administration Guide - Page 89
) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones 3 STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the System tab. STEP 4 In the Optional Network Configuration section, under Primary DNS, enter the IP address of the DNS server. (Only - Cisco SPA509G | Administration Guide - Page 90
Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones 3 Parameter LDAP Auth Method LDAP Client DN LDAP Username LDAP Password LDAP Search Base LDAP Last Name Filter Description Select the - Cisco SPA509G | Administration Guide - Page 91
Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones LDAP corporate directory option displays on the phone. If both fields are empty, the directory does not display. Additional customized search item - Cisco SPA509G | Administration Guide - Page 92
9555 1212. If you do not manipulate the number in this fashion, a user can use the Edit Dial feature to edit the number before dialing out. The following graphic is an example of an LDAP configuration: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 91 - Cisco SPA509G | Administration Guide - Page 93
users to search and view their personal, group, or enterprise contacts. This application feature uses BroadSoft's Extended Services Interface (XSI). To configure the BroadSoft Directory service: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone - Cisco SPA509G | Administration Guide - Page 94
Customizing Cisco SPA and Wireless IP Phones Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series) 3 • Directory Name: Name of the directory. Displays on the user's phone as a directory choice (for example, "John's Personal Directory"). • Directory Type: Select the type of - Cisco SPA509G | Administration Guide - Page 95
/SPA501-The and phone menu settings are not available. • SPA509-Lines 9-12 cannot be set via the or settings. Configuring Synchronization of DND and CEWD Using the Configuration Utility To enable synchronization: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP - Cisco SPA509G | Administration Guide - Page 96
Cisco SPA and Wireless IP Phones Configuring XML Services 3 Limitations: • SPA301/SPA501-ACD is not supported. The ACD Login and Status keys are not visible. • SPA509-Lines 9-12 cannot be used as an cannot be selected for . Configuring Broadsoft ACD Support Using the Configuration Utility - Cisco SPA509G | Administration Guide - Page 97
Cisco SPA and Wireless IP Phones Configuring XML Services 3 Cisco Headset EditDial:n Supported Phone Cisco SPA525G, Cisco SPA50X, Cisco SPA30X Cisco SPA525G Cisco SPA50X You can use macro variables in XML URLs. The following macro variables are supported: • User ID-UID1, UID2 • Display - Cisco SPA509G | Administration Guide - Page 98
on XML support, see the Cisco Small Business Support community. The URL is given in Appendix C, "Where to Go From Here." To configure the phone to connect to an XML Directory service: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP - Cisco SPA509G | Administration Guide - Page 99
enabled on a phone (for example, a conference room phone). A user can either enter their User ID and Password to access their personal phone settings, or ignore the login and use the phone as a guest. After logging on, users have access to personal directory numbers, services, speed dials, and other - Cisco SPA509G | Administration Guide - Page 100
Surveillance on the Cisco SPA525G/525G2 3 To configure extension mobility: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Under Extension Mobility, in the EM Enable field, choose yes. STEP 5 In the EM User Domain field, enter - Cisco SPA509G | Administration Guide - Page 101
software, use the configuration utility to create a user ID and password that will be used by the phone to connect to the camera. The IP phone user account that you create should have viewer privileges. Entering Camera Information Into the Cisco SPA525G/525G2 Configuration Utility STEP 1 Log in - Cisco SPA509G | Administration Guide - Page 102
you want to view and press Monitor or Select. Pressing Call dials the number associated with the camera (see Entering Camera Information Into the Cisco SPA525G/525G2 Configuration Utility, page 100). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 101 - Cisco SPA509G | Administration Guide - Page 103
Configuring SPCP on the Cisco SPA300 Series and Cisco SPA50XG, page 128 • Network Address Translation (NAT) and Cisco IP Phones, page 128 Session Initiation Protocol and Cisco IP Phones Cisco IP phones use Session Initiation Protocol (SIP), allowing interoperation with all ITSPs supporting SIP. SIP - Cisco SPA509G | Administration Guide - Page 104
Configuring SIP, SPCP, and NAT Session Initiation Protocol and Cisco IP Phones 4 In typical commercial IP telephony deployments, all calls go through a SIP proxy server. The requesting phone is called the SIP user agent server (UAS), while the receiving phone is called the user agent client (UAC). - Cisco SPA509G | Administration Guide - Page 105
Cisco IP phone. A simple way to support proxy redundancy is to configure a SIP proxy server in the Cisco IP phone configuration profile. The DNS SRV records instruct the phones to contact a SIP proxy server in a domain named in SIP messages. The phone consults the DNS server. If configured, the DNS - Cisco SPA509G | Administration Guide - Page 106
Cisco SPA IP Phones are configured for the phone in general and for individual extensions. The following sections describe SIP configuration. Configuring SIP Parameters To configure general SIP parameters, including enabling CTI: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login - Cisco SPA509G | Administration Guide - Page 107
. Defaults to no. Hold Package If set to yes, enables support for the BroadSoft Hold Package, which lets users place a call on hold by clicking a button in an external application. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 106 - Cisco SPA509G | Administration Guide - Page 108
Configuring SIP 4 Parameter Description Conference Package If set to yes, enables support for the BroadSoft Conference Package, which enables users to start a conference call by clicking a button in an external application. Defaults to no. Notify Conference If set to yes, the Cisco IP phone - Cisco SPA509G | Administration Guide - Page 109
phone and, for example, initiate or answer a call by clicking a mouse on a PC, NOTE CTI must be enabled on the Cisco SPA300 Series or Cisco SPA500 Series IP Phones for an attached Cisco SPA500S to properly monitor the IP phone's line status. If setting up a Cisco SPA500S, see Chapter 9, "Configuring - Cisco SPA509G | Administration Guide - Page 110
transaction time-out value. Ranges from 0 to 64 seconds. Defaults to 16 seconds. RFC 3261 INVITE final response time-out value for ACK receipt. Ranges from 0 to 64 seconds. Defaults to 16 seconds. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 109 - Cisco SPA509G | Administration Guide - Page 111
Do not enter 0. Defaults to 30 seconds. When registration fails with a SIP response code that does not match the Retry Reg response status code (RSC) value (see next table), the Cisco IP phone waits for this length of time before retrying. If this interval is 0, the Cisco IP phone stops trying. This - Cisco SPA509G | Administration Guide - Page 112
Intvl The retry interval when the last Subscribe request fails. Defaults to 10 seconds. NOTE Cisco IP phones can use a RETRY-AFTER value when received from a SIP proxy server that is too busy to process a request (503 Service Unavailable message). If the response message includes a RETRY-AFTER - Cisco SPA509G | Administration Guide - Page 113
registration after a failed registration. Defaults to blank. STEP 5 Click Submit All Changes. Configuring RTP Parameters To configure individual RTP parameters: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the SIP tab. STEP 4 Under RTP Parameters - Cisco SPA509G | Administration Guide - Page 114
ICMP Err-Number of successive ICMP errors allowed when transmitting RTP packets to the peer before the Cisco IP phone terminates the call. If the value is set to 0 (the default), the Cisco IP phone ignores the limit on ICMP errors, disabling the feature. • RTCP Tx Interval-Interval for sending out - Cisco SPA509G | Administration Guide - Page 115
. For dynamic payload types, the Cisco IP phone identifies the codec by the configured codec names (comparison is case-sensitive). To configure SDP payload types: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the SIP tab. STEP 4 Under SDP Payload - Cisco SPA509G | Administration Guide - Page 116
-24, G726-32, G726-40, G729a, or G723. Defaults to G711u. AVT Codec Name AVT codec name used in SDP. Defaults to telephone-event. G711u Codec Name G.711u codec name used in SDP. Defaults to PCMU. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 115 - Cisco SPA509G | Administration Guide - Page 117
or Cisco SPA525G. EncapRTP codec name used in SDP. Defaults to encaprtp. Configuring SIP Settings for Extensions STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 116 - Cisco SPA509G | Administration Guide - Page 118
up only, down only, or disable. Defaults to up and down. STEP 5 Under SIP Settings, configure the following fields: Parameter SIP Transport Description Select from UDP, TCP, or TLS. Defaults to UDP. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 117 - Cisco SPA509G | Administration Guide - Page 119
Cisco IP phone sends BYE to terminate stale call legs upon completion of call transfers. Multiple delay settings (Referror, Refer Target, Referee, and Refer-To Target) are configured on this screen. For the Referror Bye Delay, enter the appropriate period of time in seconds. Defaults to 4. Cisco - Cisco SPA509G | Administration Guide - Page 120
all SIP messages in full text except for OPTIONS, NOTIFY, and REGISTER requests/ responses. Defaults to none. For the Refer Target Bye Delay, enter the appropriate period of time in seconds. Defaults to 0. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 121
header indicates privacy=full when the caller wishes to block his caller-id. Default: yes. NOTE Not applicable to the WIP310. Configure G.729 Annex B settings. NOTE Not applicable to the Cisco SPA525G. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 120 - Cisco SPA509G | Administration Guide - Page 122
the quality for VoIP sessions. Voice call quality information derived from RTCP-XR and call information from SIP is conveyed from a User Agent in a session to the third party in SIP PUBLISH method. To configure, first configure RTCP-XR (see the "Configuring RTP Parameters" section on page 112 - Cisco SPA509G | Administration Guide - Page 123
Proxy Description SIP proxy server and port number set by the service provider for all outbound requests. For example: 192.168.2.100:6060. NOTE Port number is optional. The default is port 5060. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 122 - Cisco SPA509G | Administration Guide - Page 124
sip.server.com as long as this name is a fullyqualified domain name. If set to no, the Outbound Proxy and Use OB Proxy in Dialog fields are ignored. Defaults to no. Optionally, the proxy can be configured (Cisco SPA300 or Cisco SPA500 series only) for Survivable Remote Site Telephony (SRST) support - Cisco SPA509G | Administration Guide - Page 125
sip.server.com as long as this name is a fullyqualified domain name. If set to no, the Outbound Proxy and Use OB Proxy in Dialog fields are ignored. Defaults to no. Optionally, the proxy can be configured (Cisco SPA300 or Cisco SPA500 series only) for Survivable Remote Site Telephony (SRST) support - Cisco SPA509G | Administration Guide - Page 126
Configuring SIP, SPCP, and NAT Configuring SIP 4 Parameter Make Call Without Reg Register Expires Ans Call Without Reg Use DNS SRV DNS SRV Auto Prefix Proxy Fallback Intvl Description Enables making outbound calls without successful (dynamic) registration by the phone. If set to no, the dial tone - Cisco SPA509G | Administration Guide - Page 127
the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Ext tab. STEP 4 Enter the subscriber information: Parameter Display Name User ID Password Use Auth ID Description Display name for caller ID. Extension number for this line. Password for this line. Defaults - Cisco SPA509G | Administration Guide - Page 128
/525G2: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the System tab. STEP 4 Under System Configuration, in the SPA525-protocol field, choose SCCP. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 127 - Cisco SPA509G | Administration Guide - Page 129
SPA50XG can be used as part of a Cisco Unified Communications System. This system uses SPCP (also called SCCP) for call control features. To configure SPCP on the Cisco SPA300 Series or Cisco SPA50XG: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the - Cisco SPA509G | Administration Guide - Page 130
ITSP network does not provide a Session Border Controller functionality. STEP 1 Click Admin Login and advanced. STEP 2 Click the SIP tab. STEP 3 Under NAT Support Parameters, configure the following: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 129 - Cisco SPA509G | Administration Guide - Page 131
configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the SIP tab. STEP 4 Under NAT Support Parameters, configure the following: • Handle VIA received: yes • Handle VIA rport: yes Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 130 - Cisco SPA509G | Administration Guide - Page 132
Configuring SIP, SPCP, and NAT Network Address Translation (NAT) and Cisco IP Phones 4 • Insert VIA received: yes • Insert VIA rport: yes • Substitute VIA Addr: yes • Send Resp To Src Port: yes • STUN Enable: Choose yes. • STUN Server: Enter the IP address for your STUN server. STEP 5 Click the - Cisco SPA509G | Administration Guide - Page 133
Configuring SIP, SPCP, and NAT Network Address Translation (NAT) and Cisco IP Phones 4 STEP 1 Make sure you do not have firewall running on your PC that could block the syslog port (by default this is 514). STEP 2 Log in to the configuration utility. For information about this, see the "Using the - Cisco SPA509G | Administration Guide - Page 134
Settings, page 146 • Setting Optional Network Parameters, page 149 • Configuring VLAN Settings for IP Phones, page 151 • Configuring SSL VPN on the Cisco SPA525G/525G2, page 161 Setting Security Features The following features help ensure that calls are secure and authenticated. • SIP Initial - Cisco SPA509G | Administration Guide - Page 135
with the devices on the service provider network, which significantly increases the security of the VoIP network by preventing malicious attacks against the device. To configure SIP INVITE challenge: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click Ext - Cisco SPA509G | Administration Guide - Page 136
Security, Quality, and Network Features Setting Security Features 5 The IP phones use UDP as a standard for SIP transport, but they also support SIP over TLS for added security. To enable TLS for the phone: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP - Cisco SPA509G | Administration Guide - Page 137
can configure it on the Regional web page under Call Progress Tones. Defaults to 397@-19,507@-19;15(0/2/0,.2/.1/1,.1/2.1/2) Ensuring Voice Quality Voice quality perceived by the subscribers of the IP Telephony service should be indistinguishable from that of the PSTN. Cisco IP phones support several - Cisco SPA509G | Administration Guide - Page 138
Configuring Security, Quality, and Network Features Ensuring Voice Quality 5 • "Factors Affecting Voice Quality" section on page 139 Supported Codecs Negotiation of the optimal voice codec sometimes depends on the ability of the Cisco IP Phone to "match" a codec name with the far-end device/ - Cisco SPA509G | Administration Guide - Page 139
G.722 call at a time is allowed. If a conference call is placed, a SIP re-invite message is sent to switch the calls to narrowband audio. NOTE Not supported on the WIP310. MOS Score 3.8 4.3 (approx) Bandwidth Requirements Depending on how you have your IP phones configured, each call requires 55 - Cisco SPA509G | Administration Guide - Page 140
IP phones support the most popular audio compression algorithms for IP Telephony: G.711 a-law and u-law, G.726, G.729a, G.722 (not supported on WIP310) and G.723.1. (not supported on the SPA525G or WIP310.) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 141
high. Defaults to high. Jitter Buffer Adjustment-Controls how the jitter buffer should be adjusted. Select the appropriate setting: up and down, up only, down only, or disable. Defaults to up and down. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 140 - Cisco SPA509G | Administration Guide - Page 142
supports: 5xx SIP Response 500 Server Internal Error 503 Service Unavailable Description An unexpected server condition prevents the fulfillment of request. The server is unavailable due to a temporary overload or maintenance. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone - Cisco SPA509G | Administration Guide - Page 143
configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Ext tab for the extension you want to configure. STEP 4 Under Audio Configuration, configure the following parameters: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 144
to the WIP310. To enable the use of the G.729a codec at 8 kbps, select yes. Otherwise, select no. Defaults to yes. Enables use of the G.722 codec. Defaults to yes. NOTE Not applicable to the WIP310. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 143 - Cisco SPA509G | Administration Guide - Page 145
To enable silence suppression so that silent audio frames are not transmitted, select yes. Otherwise, select no. See "Ensuring Voice Quality" section on page 136. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 144 - Cisco SPA509G | Administration Guide - Page 146
When set to List All, the Cisco IP phone responds listing all the codecs that the phone supports. The default value is Default, or to respond with the preferred codec only. STEP 5 Click Submit All Changes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 147
Domain and Internet Settings Configuring Restricted Access Domains You can configure restricted access domains. If you enter domains, the Cisco IP phones respond to SIP messages only from the entered servers. STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP - Cisco SPA509G | Administration Guide - Page 148
the IVR. See the "Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone" section on page 30. Setting a Static IP Address If you configured Static IP as the internet connection type: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the System tab - Cisco SPA509G | Administration Guide - Page 149
using the IVR. See the "Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone" section on page 30. Configuring Power Settings To configure PoE power requirements to a PoE switch: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the System tab. STEP - Cisco SPA509G | Administration Guide - Page 150
, Quality, and Network Features Setting Optional Network Parameters 5 STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the System tab. STEP 4 Configure the following fields: Parameter PPPoE Login Name PPPoE Login Password PPPoE Service Name STEP - Cisco SPA509G | Administration Guide - Page 151
and Cisco SPA500 Series IP Phones, page 87. DNS server used by the phone in addition to DHCP supplied DNS servers if DHCP is enabled; when DHCP is disabled, this is the secondary DNS server. Defaults to 0.0.0.0. Specifies the method for selecting the DNS server. The options are Manual, Manual/DHCP - Cisco SPA509G | Administration Guide - Page 152
to synchronize its time. Defaults to blank. Enable Bonjour networking that is used by Office Manager and Cisco Configuration Assistant to discover the Cisco IP phones. Choose yes to enable or no to disable. Configuring VLAN Settings for IP Phones If you use a VLAN your IP phone voice packets are - Cisco SPA509G | Administration Guide - Page 153
The Cisco IP Phones support only the following limited set of TLVs as LLDP-MED Media Endpoint device class III: • Chassis ID TLV • Port ID TLV • Time to live TLV • Port Description TLV • System Name TLV • System Capabilities TLV • IEEE 802.3 MAC/PHY Configuration/Status TLV (for wired network only - Cisco SPA509G | Administration Guide - Page 154
Security, Quality, and Network Features Configuring VLAN Settings for IP Phones 5 • Time to live TLV • LLDP-MED Capabilities TLV • LLDP-MED Network Policy TLV (for application type=Voice only) • End of LLDPDU TLV The phone sends out the shutdown LLDPDU if applicable. The LLDPDU frame contains - Cisco SPA509G | Administration Guide - Page 155
Security, Quality, and Network Features Configuring VLAN Settings for IP Phones 5 Port ID TLV For the outgoing LLDPDU, the TLV supports sub-type=3 (MAC address). The 6 octet MAC address for the Ethernet port is used for the value of Port ID in wired or wireless mode. For the incoming LLDPDU - Cisco SPA509G | Administration Guide - Page 156
for a wired network and not applicable for a wireless network. The phone will send out this TLV only when in wired mode. When the phone is not set for auto-negotiation but specific speed/duplexity, for the outgoing LLDPDU TLV, bit 1 for the octet value auto-negotiation support/status should be - Cisco SPA509G | Administration Guide - Page 157
the phone is set "PSE and local" with binary value "1 1". The Power Priority is set to binary "0 0 0 0" to indicate unknown priority while the Power Value is set to maximum power value based on phone type: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 158
the IP phones. Special VLANs VLAN=0, VLAN=1 and VLAN=4095 are treated the same way as an untagged VLAN. As the VLAN is untagged, CoS is not applicable. Default QoS for SIP Mode If there is no network policy from CDP or LLDP-MED, the default network policy is used. CoS is based on configuration for - Cisco SPA509G | Administration Guide - Page 159
Quality, and Network Features Configuring VLAN Settings for IP Phones 5 Default QoS for SPCP Mode If there is no network policy from CDP or LLDP-MED, the default network policy is used. CoS is based on a pre-defined value of 5. It is applicable only if the manual VLAN is enabled and manual VLAN ID - Cisco SPA509G | Administration Guide - Page 160
the phone due to switching to different VLANs. If the VLAN is not set via CDP and LLDP-MED, the VLAN ID that is configured manually is used. If the VLAN ID is not configured manually, no VLAN will be supported. DSCP is used and the network policy is determined by LLDP-MED if applicable. Wireless LAN - Cisco SPA509G | Administration Guide - Page 161
Security, Quality, and Network Features Configuring VLAN Settings for IP Phones 5 Configuring the VLAN Settings STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the System tab. STEP 4 Under VLAN Settings, enter the following parameters: Parameter - Cisco SPA509G | Administration Guide - Page 162
protocol. (By default, this setting is enabled.) When the LLDP-MED feature is enabled, after the phone has initialized and Layer 2 connectivity is established, the phone sends out LLDP-MED PDU frames. If the phone receives no acknowledgment, the manually configured VLAN or default VLAN will be - Cisco SPA509G | Administration Guide - Page 163
VPN administrative settings on the Cisco SPA500 Series IP phone using the configuration utility. 3. Configure the VPN user settings using the configuration utility or on the IP phone using the phone menu. Configuring the VPN on the Security Appliance NOTE Specific configuration instructions are not - Cisco SPA509G | Administration Guide - Page 164
the Network Configuration > VPN menu). STEP 5 Click Submit All Changes. User Settings Then, enter the user settings for the phone, using either the configuration utility or the phone itself. To use the configuration utility: STEP 1 :Log in to the configuration utility. STEP 2 Click Admin Login and - Cisco SPA509G | Administration Guide - Page 165
of the phone display screen. To view the VPN status, either: • Use the configuration utility: - Click Admin Login and advanced. (Not applicable to the SPA525G/ 525G2 in SPCP mode.) Click the Info tab. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 164 - Cisco SPA509G | Administration Guide - Page 166
Quality, and Network Features Configuring SSL VPN on the Cisco SPA525G/525G2 5 • Use the phone menu: - Press the Setup button. Scroll to Status and press Select. Scroll to VPN Status and press Select. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 165 - Cisco SPA509G | Administration Guide - Page 167
, depending on your configuration: • Cisco Small Business IP Telephony Devices Provisioning Guide (service provider login required) • Cisco SPA3xx, SPA50xG, and SPA525G SPC Templates for Configuration Files, available on the Cisco Support Community at: https://supportforums.cisco.com/docs/DOC-10008 - Cisco SPA509G | Administration Guide - Page 168
). Remote upgrades are controlled by configuring the desired firmware image URL into the Cisco IP phone via a remote profile resync. Provisioning Configuration from Phone Keypad Remote provisioning can be performed from a phone keypad. After the user enters the IP address of the provisioning server - Cisco SPA509G | Administration Guide - Page 169
Settings. STEP 3 Navigate to profile rule. Enter the profile rule in the following format: protocol://server[:port]/profile_pathname For example, to have the WIP310 provisioning done by the Cisco : Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 168 - Cisco SPA509G | Administration Guide - Page 170
Provisioning Basics IP Phone Configuration Profiles tftp://192.168.1.5/spa525.cfg 6 IP Phone Configuration Profiles The IP phone configuration profile defines the parameter values for a specific device. The configuration profile can be used in two formats: • Open (XML-style) format • Proprietary, - Cisco SPA509G | Administration Guide - Page 171
, such as $GPP_A. You can optionally Require Admin Password to Reset Unit to Factory Defaults (see last line of sample config file). Sample Configuration File Following is a sample configuration file: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 170 - Cisco SPA509G | Administration Guide - Page 172
require an admin password to reset the phone to factory defaults by setting the last line parameter to "yes." If you are a service provider with a password, see the Cisco Small Business IP Telephony Devices Provisioning Guide. Upgrading, Resyncing, and Rebooting Phones Cisco IP phones support secure - Cisco SPA509G | Administration Guide - Page 173
tasks using a SIP notify message and bypassing the configuration utility. Upgrading Firmware on a Phone Use the upgrade URL to upgrade firmware on the Cisco IP phone. You can upgrade from either a TFTP or HTTP server. The Upgrade Enable parameter on the Provisioning web page must be set to yes. STEP - Cisco SPA509G | Administration Guide - Page 174
$PN $MAC -- Successful upgrade $SCHEME:// $SERVIP:$PORT$PATH -- $ERR Syslog message issued after a failed firmware upgrade attempt. The default is $PN $MAC -- Upgrade failed: $ERR. This field is empty. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 173 - Cisco SPA509G | Administration Guide - Page 175
on a TFTP, HTTP, or HTTPS server: http://phone-ip-addr/admin/resync?protocol://servername[:port]/profile-pathname • Parameter following resync? defaults to the Profile Rule setting on the web server Provisioning page. • Protocol defaults to TFTP. • Server-name defaults to the host requesting the URL - Cisco SPA509G | Administration Guide - Page 176
. Retail Provisioning The Cisco IP phone includes the web-based configuration utility that displays internal configuration and accepts new configuration parameter values. The server also accepts a special URL command syntax for performing remote profile resync and firmware upgrade operations. In - Cisco SPA509G | Administration Guide - Page 177
upgrade behavior, the Cisco IP phone provides mechanisms for restricting end-user access to various parameters. The Cisco IP phone firmware provides specific privileges for login to a User account and an Admin account. The Admin account is designed to give the service provider or VAR configuration - Cisco SPA509G | Administration Guide - Page 178
For more information on provisioning, see the Cisco Small Business IP Telephony Devices Provisioning Guide on cisco.com. To change the Phone-UI-user-mode parameter using the web administration interface: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click - Cisco SPA509G | Administration Guide - Page 179
server certificate not signed by Cisco. This mechanism protects the service provider from unauthorized access to the Cisco IP phone endpoint, or any attempt to spoof the provisioning server. This might allow the attacker to reprovision the Cisco IP phone to gain configuration information, or to use - Cisco SPA509G | Administration Guide - Page 180
attack on the Cisco IP phone, an attacker might attempt to contact a provisioning server using a standard web browser, or other HTTPS client, to obtain the Cisco IP phone configuration profile from the provisioning server. To prevent this kind of attack, each Cisco IP phone also carries a unique - Cisco SPA509G | Administration Guide - Page 181
Provisioning Basics Using HTTPS 6 STEP 4 Email the CSR (in zip file format) to the Cisco support person or to [email protected]. The certificate is signed by Cisco and given to you. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 180 - Cisco SPA509G | Administration Guide - Page 182
Values (sec), page 186 • Vertical Service Announcement Codes (Cisco SPA300 and Cisco SPA500 Series), page 192 • Miscellaneous Parameters, page 194 • Localizing Your IP Phone, page 195 • Selecting a Display Language, page 199 Cisco IP phones have configurable call progress tones. Parameters for each - Cisco SPA509G | Administration Guide - Page 183
frequency, level and cadence parameters of a call progress tone. It can contain up to a segment, the components are summed together. Example: Dial Tone 350@-19,440@-19;10(*/0/1+2) Number of Frequencies Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 182 - Cisco SPA509G | Administration Guide - Page 184
in this ring tone specification. There are 4 built-in waveforms: - 1 = A classic phone with mechanical bell - 2 = Typical phone ring - 3 = A classic ring tone - 4 = A wide-band frequency sweep signal Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 183 - Cisco SPA509G | Administration Guide - Page 185
Call Progress Tones 7 This field can also be a network path (url) to download or an url. Setting c=0 implies the on-time is the natural length of the ring tone file. break-time specifies the number of Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 184 - Cisco SPA509G | Administration Guide - Page 186
the ring cadence under the Regional tab of the Configuration Utility. If there is no matching ring tone name, or an invalid cadence value is specified, the configured Call Waiting Tone is used. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 185 - Cisco SPA509G | Administration Guide - Page 187
receiving the first SIP 18x response before declaring the remote end is ringing. If a busy response is received during this time, the Cisco IP phone still considers the call as failed and keeps on retrying. Defaults to 0.5. Long timeout between entering digits when dialing. The interdigit timer - Cisco SPA509G | Administration Guide - Page 188
Configuring Supplementary Services (Star Codes) 7 Configuring Supplementary Services (Star Codes) The Cisco IP phones provide native support of a large set of enhanced or supplementary services (also known as star codes). A user can enter star codes (such as *21 for call forward, followed by the - Cisco SPA509G | Administration Guide - Page 189
only). • Block CID Per Call Deact (*82)-Deactivates caller ID blocking on the next outbound call (on the current call appearance only). • Block ANC Act-Blocks anonymous calls. Applies to all extensions. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 188 - Cisco SPA509G | Administration Guide - Page 190
Code (*39)-Retrieves a call from an entered line number. • Call Pickup (*36)-Picks up a call at an entered extension. • Group Call Pickup (*37)-Picks up a ringing call at a group of extensions. • Media Loopback Code (*03)-A service provider can set up a test call from an IP media loopback server - Cisco SPA509G | Administration Guide - Page 191
codes internally processed by the Cisco IP phone. You can delete any * code that you do not want the call server to process. Feature Dial Services Codes: Tells the Cisco IP phone what to do when the user is listening to the first or second dial tone. You can configure one or more * codes into - Cisco SPA509G | Administration Guide - Page 192
specified, the Cisco IP phone plays the prompt tone by default. If the * code is not to be followed by a phone number, such as *73 to cancel call forwarding, do not include it in this parameter. In that case, add that * code in the dial plan. Activating or Deactivating Supplementary Services You can - Cisco SPA509G | Administration Guide - Page 193
Vertical Service Announcement Codes (Cisco SPA300 and Cisco SPA500 Series) The Cisco SPA300 Series and Cisco SPA500 Series IP phones support all services that can be activated on a phone (call forward, do not disturb, and so on). Vertical service announcement codes apply only when the user dials the - Cisco SPA509G | Administration Guide - Page 194
) Caller ID CDT: Caller ID enabled CDF: Caller ID disabled 12) CW CID WDT: CWCID enabled WDF: CWCID disabled 13) Block Anonymous call BAT: Block anonymous call enabled BAF: Block anonymous call disabled Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 193 - Cisco SPA509G | Administration Guide - Page 195
localization parameters: • DTMF Parameters, page 194 • Localizing Your IP Phone, page 195 • Managing the Time and Date, page 196 • Configuring Daylight Saving Time, page 197 • Daylight Saving Time Examples, page 198 • Selecting a Display Language, page 199 • Creating a Dictionary Server Script, page - Cisco SPA509G | Administration Guide - Page 196
in decibels per minute, up to one decimal place. Applicable locally when a user presses a digit or when the phone receives an out-of-band (OOB) DTMF signal from the network side. Does not affect DTMF transmission. Defaults to -16. • DTMF Playback Length: Local DTMF playback duration in milliseconds - Cisco SPA509G | Administration Guide - Page 197
supported by the dictionary server. The script (dx value) is as follows: Defaults to blank; the maximum number of characters is 512. For example: Spanish Managing the Time and Date Cisco IP phones - Cisco SPA509G | Administration Guide - Page 198
can also be configured from the phone's LCD display. NOTE The Time Zone and Time Offset (HH/mm) offset values are not applied to manual time and date setup. Configuring Daylight Saving Time The phone supports auto adjustment for daylight saving time. You must set Daylight Savings Time Enable to yes - Cisco SPA509G | Administration Guide - Page 199
Sunday of September: start=4/-1/7;end=9/-1/7;save=1 (Egypt) The following example configures daylight saving time for New Zealand, starting at midnight on the first Sunday of October 11/1/7/02:0:0;save=1 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 198 - Cisco SPA509G | Administration Guide - Page 200
, the phone checks the selected language and downloads the dictionary from the TFTP/HFTP provisioning server indicated in the phone's configuration. The dictionaries are available at the support website. See Appendix C, "Where to Go From Here," for the website location. The end user can change - Cisco SPA509G | Administration Guide - Page 201
Localizing Your IP Phone 7 Defaults to blank; the maximum number of characters is 512. The detailed format is as follows: serv={server ip port and d1=Spanish;x1=esS_v101.xml / Dictionary_Server_Script Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 200 - Cisco SPA509G | Administration Guide - Page 202
(such as by a VPN), or other situations, dial plans can be configured on the IP phone using the configuration utility. For more information on using dial plans on the Cisco SPA 9000 Voice System, see the Cisco SPA 9000 Voice System Administration Guide. See the Appendix C, "Where to Go - Cisco SPA509G | Administration Guide - Page 203
phone compares the dialed digits with the IP phone's dial plan. (This dial plan is configured in the configuration utility in the Voice tab, on the tab for each extension (Ext N), under the Dial Plan section.) If the phone is part of a Cisco SPA 9000 system: 3. If the phone dial plan allows the call - Cisco SPA509G | Administration Guide - Page 204
example, no digits are replaced. When the user enters a 10-digit string of numbers, the number 1 is added at the beginning of the sequence. If the user dials 9725550112, the system transmits 19725550112 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 203 - Cisco SPA509G | Administration Guide - Page 205
and a non-zero delay for a warm line. EXAMPLE: P5 NOTE The Cisco SPA 9000 and the Cisco IP phones implicitly append the vertical code sequences entered in the regional parameter settings to the end of the dial plan. Likewise, if Enable_IP_Dialing is enabled, then IP dialing is also accepted on the - Cisco SPA509G | Administration Guide - Page 206
number to the carrier. • U.S. long distance dialing EXAMPLE: ( [1-8]xx | 9, xxxxxxx | 9, [2-9]xxxxxxxxx | 8, xxxxxxx | 9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 ) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 205 - Cisco SPA509G | Administration Guide - Page 207
, separated by the pipe character. The first sequence allows a user to dial 0 for an operator. The second sequence allows the user to enter 411 for local information or 911 for emergency services. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 206 - Cisco SPA509G | Administration Guide - Page 208
As more digits are entered by the user, the set of candidates diminishes until only one or none are valid. When a terminating event occurs, the IP PBX either accepts the user-dialed sequence and initiates a call, or else rejects the sequence as invalid. The user hears the reorder (fast busy) tone if - Cisco SPA509G | Administration Guide - Page 209
phone off hook, a user has 9 seconds to begin dialing. If no digits are pressed within 9 seconds, the call is transmitted automatically to extension 23. • Create a hotline on a line button for an extension EXAMPLE: ( P0 ) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone - Cisco SPA509G | Administration Guide - Page 210
in the dial plan. Unless the user enters another digit within the specified number of seconds, the entry is evaluated. If it is valid, the call proceeds. If it is invalid, the call is rejected. The default value is 3 seconds. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone - Cisco SPA509G | Administration Guide - Page 211
timers. To edit the dial plans on the IP phone: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Ext N tab, where N is the extension being configured. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 210 - Cisco SPA509G | Administration Guide - Page 212
that you entered in the dial plan. NOTE If you hear a reorder (fast busy) tone, you need to review your entries and modify the dial plan appropriately. See "Digit Sequences," on page 203. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 211 - Cisco SPA509G | Administration Guide - Page 213
to reset the default timer settings for all calls. NOTE If you need to edit a timer setting only for a particular digit sequence or type of call, you can edit the dial plan. See "About Dial Plans," on page 201. STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and - Cisco SPA509G | Administration Guide - Page 214
console for the Cisco SPA500 Series IP Phones. The Cisco SPA500S works in both SIP and SPCP mode. The Cisco SPA500S connects to the phone with the attachment arm provided (not shown). It obtains power directly from the phone and does not require a separate power supply. Two Cisco SPA500S units can - Cisco SPA509G | Administration Guide - Page 215
Configuring the Cisco SPA500S Attendant Console Setting Up the Cisco SPA500S Attendant Console 9 • Support for BroadSoft Busy Lamp Field (BLF) • Support for Line Monitoring • Illuminated line status monitoring (Idle, Ringing, Busy, Null, or Registration Error) • One-touch Call Transfer-Incoming - Cisco SPA509G | Administration Guide - Page 216
procedure: STEP 1 Connect to the web-based configuration utility for the Cisco SPA 9000. STEP 2 Click Admin Login on the configuration utility page. STEP 3 If necessary, enter admin and your password, then Advanced. STEP 4 Click the SIP tab. STEP 5 In the SIP Parameters section, select yes from the - Cisco SPA509G | Administration Guide - Page 217
server requires you to assign IP phone users to the Busy Lamp (BLF) Monitor Users List. The BroadSoft server sends updates on the status of each phone on this list to the Cisco SPA500S, which subscribes for this service. To configure the BroadSoft server to support the Cisco SPA500S: STEP 1 On the - Cisco SPA509G | Administration Guide - Page 218
To configure the Cisco SPA500S: NOTE Steps 1 through 4 are only required when the Server Type field is set to SPA9000. These steps are not required for other server types such as BroadSoft and Asterisk. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 217 - Cisco SPA509G | Administration Guide - Page 219
Configuring the Cisco SPA500S Attendant Console Setting Up the Cisco SPA500S Attendant Console 9 STEP 1 Connect to the configuration utility for the phone to which the Cisco SPA500S is connected. STEP 2 Click Admin/Advanced on the configuration utility page. STEP 3 Click the SIP tab. STEP 4 Select - Cisco SPA509G | Administration Guide - Page 220
Setting Up the Cisco SPA500S Attendant Console 9 • blf-busy lamp field function used for monitoring line activity • sd-speed dial function • cp-call pickup (if supported by the SIP proxy server). Call pickup (cp) must be supported by the SIP proxy server and be used with blf in the configuration - Cisco SPA509G | Administration Guide - Page 221
set of keys to the second extension. The numeric values correspond to the default extensions on the phone as follows: • vid=1-extension 101 • vid=2-extension 102 • vid=3-extension 103 • vid=4-extension 104 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 222
Field Auto-Configuration" section on page 222. Asterisk syntax The following is an example entry for a Asterisk server. This entry enables speed dialing, BLF monitoring, and call pickup on a Asterisk server with the IP address 192.168.1.11: fnc=sd+blf+cp;[email protected];nme=35890 Cisco Small - Cisco SPA509G | Administration Guide - Page 223
, you can enter a single SUBSCRIBE URI and automatically generate configuration scripts for BLF keys for all users on the monitored list. To configure BLF auto-configuration: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login. STEP 3 Click advanced. STEP 4 Click the Att Console tab - Cisco SPA509G | Administration Guide - Page 224
become orange. The phone must be rebooted after the test is completed. The star code used for picking up a ringing call. Defaults to *98 (group call pickup). For directed call pickup, enter *97#. The user enters *97 and the extension to pick up. Automatically configures BLF subscriptions for all - Cisco SPA509G | Administration Guide - Page 225
unit. Displays the subscription status of the unit/key. The value can be Yes, Fail, or No. No indicates that the feature/function (fnc) of that line does not require a subscription (such as speed dial). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 224 - Cisco SPA509G | Administration Guide - Page 226
field sets the user-defined blinking pattern used only when p = ud. It consists of up to 4 pairs of on/off duration in seconds with up to 2 decimal places; each value is separated by a forward slash (/). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 227
on (default). Example call on this call appearance • Local Ringing: This station is ringing for an incoming call on this call appearance • Local Held: This station has placed this call appearance on hold Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 228
the proxy server for the corresponding extension. • Disabled: This line key on this station is disabled • Call Back: A call back (repeat dialing) operation is currently active on this call appearance Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 227 - Cisco SPA509G | Administration Guide - Page 229
sections of the configuration utility: Voice Tab • Info Tab, page 228 • System Tab, page 237 • SIP Tab, page 245 • Provisioning Tab, page 260 • Regional Tab, page 260 • Phone Tab, page 279 • Ext Tab, page 301 • User Tab, page 318 • Attendant Console Status, page 324 • Cisco SPA525G/525G2-Specific - Cisco SPA509G | Administration Guide - Page 230
reset to factory defaults, this information is deleted. For each reboot, this parameter provides a reason and a time stamp. NTP Enable Shows if Network Time Protocol is enabled. (Cisco SPA525G/525G2 only) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 231
for provisioning. (Cisco SPA525G/525G2 only) Bluetooth Enabled Shows if Bluetooth is enabled. (Cisco SPA525G/525G2 only) Bluetooth Firmware Version Displays the Bluetooth firmware version. (Cisco SPA525G/525G2 only) Bluetooth Connected Shows if a Bluetooth device is connected to the phone - Cisco SPA509G | Administration Guide - Page 232
the wireless connection. Shows if wireless security is configured on the phone (yes or no). Network Configuration (SPCP) Parameter TFTP Server Description Address of the TFTP server for provisioning. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 231 - Cisco SPA509G | Administration Guide - Page 233
Cisco SPA IP Phone Field Reference Info Tab B Parameter Call Manager Directories URL Services URL Authentication URL DHCP Address Released Description IP address of the Unified Communications server. Populated by the Unified Communications Server; points to the directory application server. - Cisco SPA509G | Administration Guide - Page 234
a new RC unit that is ready for provisioning. If the unit has already retrieved its customized profile, this field displays the name of the company that provisioned the unit. Indicates any additional licenses that you have installed in the IP phone. Parameter Current Time Elapsed Time Broadcast - Cisco SPA509G | Administration Guide - Page 235
Cisco SPA IP Phone Field Reference Info Tab B Parameter RTP Packets Sent RTP Bytes Sent RTP Packets Recv RTP Bytes Recv SIP Messages Sent SIP Bytes Sent SIP Messages Recv SIP Bytes Recv External IP Operational VLAN ID SW Port (Cisco SPA300 Series and Cisco SPA500 Series) PC Port (Cisco SPA303 and - Cisco SPA509G | Administration Guide - Page 236
Cisco SPA IP Phone Field Reference Info Tab B Parameter Last Registration At Next Registration In Message Waiting Mapped SIP Port Description Last date and time the line was registered. Number of seconds before the next registration renewal. Indicates whether the phone user has a new voice mail - Cisco SPA509G | Administration Guide - Page 237
Protocol Extended Reports (RTCP XR). Voice quality metric describing the segment of the call that is carried over this RTP session. Defined in RFC 3611-RTP Control Protocol Extended Reports (RTCP XR). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 236 - Cisco SPA509G | Administration Guide - Page 238
Type and Static IP Settings, page 240 • Power Settings (SPA50X/), page 241 • PPPoE Settings (Cisco SPA525G/525G2 Only), page 241 • Optional Network Configuration, page 242 • VLAN Settings, page 243 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 237 - Cisco SPA509G | Administration Guide - Page 239
to the configuration utility. Select yes or no from the dropdown menu. Defaults to yes. Admin Passwd Password for the administrator. Defaults to no password. User Password Password for the user. Defaults to no password. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone - Cisco SPA509G | Administration Guide - Page 240
are then designated as "na" or "ro" using provisioning files. Parameters designated as "na" will not appear on the user's phone interface. Parameters designated as "ro" will not be editable by the user. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 239 - Cisco SPA509G | Administration Guide - Page 241
Unit size. Default value: 1500. Duplex Mode-Choose one of the following to configure the speed/duplex for the phone's Ethernet ports: • Auto • 10MBps/Duplex • 10MBps/Half • 100Mbps/Duplex • 100MBps/Half Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 240 - Cisco SPA509G | Administration Guide - Page 242
to advertise a required power budget of 6.5 Watts. This parameter is not applicable to SPA301 and SPA303 because they do not have attendant console support. PPPoE Settings (Cisco SPA525G/525G2 Only) Parameter PPPoE Login Name PPPoE Login Password PPPoE Service Name Description Specifies the - Cisco SPA509G | Administration Guide - Page 243
from 0-3. The higher the level, the more debug information is generated. Zero (0) means no debug information is generated. To log SIP messages, you must set the Debug Level to at least 2. Defaults to 0. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 242 - Cisco SPA509G | Administration Guide - Page 244
networking that is used by Office Manager and Cisco Configuration Assistant to discover the Cisco IP phones. Choose yes to enable or no to disable. VLAN Settings than this value. PC Port VLAN ID 0-4095 (default 0). Value of the VLAN ID. The phone tags all the untagged frames coming from the PC ( - Cisco SPA509G | Administration Guide - Page 245
enable Wireless-G service on the Cisco SPA525G/525G2. Bluetooth Settings (Cisco SPA525G/525G2 Only) Parameter Enable BT Description Set to yes to enable support for Bluetooth devices on the Cisco SPA525G. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 246
Cisco SPA IP Phone Field Reference SIP Tab B SIP Tab VPN Settings (Cisco SPA525G/525G2 Only) Parameter VPN Server VPN User Name VPN Password VPN Tunnel Group Connect on Bootup Description The IP address of the VPN server to which the phone connects. Username configured on the VPN server for the - Cisco SPA509G | Administration Guide - Page 247
Cisco SPA IP Phone Field Reference SIP Tab B SIP Parameters Parameter Max Forward Max Redirection Max Auth SIP User Agent Name SIP Server Name SIP Reg User Agent Name SIP Accept Language DTMF Relay MIME Type Description SIP Max Forward value, which can range from 1 to 255. Defaults to 70. Number - Cisco SPA509G | Administration Guide - Page 248
call on hold by clicking a button in an external application. Enables support for the BroadSoft Conference Package, which enables a user to start a conference by clicking a button in an external application. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 249
after the next software reboot. If set to no, the Cisco IP phone tries to use the same call-ID for registration after the next software reboot. The Cisco IP phone always uses a new random Call-ID for registration after a power-cycle, regardless of this setting. Defaults to no. Mark All AVT packets - Cisco SPA509G | Administration Guide - Page 250
REFER to the transferee when initiating a fully-attended call transfer (where the transfer target has answered). Default value is "no," where the call leg is not held. NOTE Not applicable to WIP310. Set this parameters to yes to configure the phone to immediately handle NOTIFY sipfrag messages - Cisco SPA509G | Administration Guide - Page 251
Cisco SPA IP Phone Field Reference SIP Tab B Parameter SIP Timer B SIP Timer F SIP Timer H SIP Timer D SIP Timer J INVITE Expires ReINVITE Expires Reg Min Expires Reg Max Expires Reg Retry Intvl (See note below) Description INVITE time-out value, which can range from 0 to 64 seconds. Defaults to - Cisco SPA509G | Administration Guide - Page 252
fails with a SIP response code that does not match, the SPA9000 waits for the specified length of time before retrying. If Defaults to 10. NOTE Cisco IP phones can use a RETRY-AFTER value when received from a SIP proxy server that is too busy to process a request (503 Service - Cisco SPA509G | Administration Guide - Page 253
For example, if you set the SIT1 RSC to 404, when the user makes a call and a failure code of 404 is returned, the SIT1 tone is played. Reorder or Busy Tone is played by default for all unsuccessful response status code for SIT 1 RSC through SIT 4 RSC. Defaults to blank. SIP response status code to - Cisco SPA509G | Administration Guide - Page 254
the number of lines); for example, configure RTP port min to 16384 and RTP port max to 16402. Defaults to 16482. Packet call. If value is set to 0, the SPA9000 ignores the limit on ICMP errors. Defaults to 0. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 255
received valid inbound RTP packet. If disabled (or before the first RTP packet arrives) sends RTP to the destination as indicated in the inbound SDP. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 254 - Cisco SPA509G | Administration Guide - Page 256
. Ranges from 96-127. Defaults to 101. INFOREQ dynamic payload type. Defaults to blank. G.726-16 dynamic payload type. Ranges from 96-127. Defaults to 98. NOTE Not applicable to Cisco SPA525G/WIP310. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 255 - Cisco SPA509G | Administration Guide - Page 257
SPA IP Phone Field Reference SIP Tab B Parameter Description G726r24 Dynamic Payload G.726-24 dynamic payload type. Ranges from 96-127. Defaults to 97. NOTE Not applicable to Cisco SPA525G/525G2 and WIP310. G726r40 Dynamic Payload G.726-40 dynamic payload type. Ranges from 96-127. Defaults to - Cisco SPA509G | Administration Guide - Page 258
Defaults to G729a. G.729b codec name used in SDP. Defaults to G729ab. G.722 codec name used in SDP. Defaults to G722. NOTE Not supported on the WIP310. EncapRTP codec name used in SDP. Defaults to encaprtp. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 259
Cisco SPA IP Phone Field Reference SIP Tab B NAT Support Parameters Parameter Handle VIA received Handle VIA rport Insert VIA received Insert VIA rport Substitute VIA Addr Send Resp To Src Port STUN Enable Description If you select yes, the phone processes the received parameter in the VIA - Cisco SPA509G | Administration Guide - Page 260
number in all outgoing SIP messages is substituted for the corresponding port value in the external RTP port range. Defaults to blank. Interval between NAT-mapping keep alive messages. Defaults to 15. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 259 - Cisco SPA509G | Administration Guide - Page 261
Provisioning Guide. Regional Tab This section describes the fields for the following headings on the Regional tab: • Call Progress Tones, page 261 • Distinctive Ring Patterns, page 264 • Control Timer Values (sec), page 265 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone - Cisco SPA509G | Administration Guide - Page 262
Parameter Dial Tone Bluetooth Dial Tone (Cisco SPA525G/525G2 only) Outside Dial Tone Prompt Tone Busy Tone Reorder Tone Description Prompts the user to enter a phone number. Defaults to 350@-19,440@-19;10(*/0/1+2). Tone that indicates a bluetooth headset is on and the user can make a call. Defaults - Cisco SPA509G | Administration Guide - Page 263
when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the SIP screen. Defaults to 914@-16,1371@-16,1777@-16;20(.380/0/ 1,.380/0/2,.380/0/3,0/4/0) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 262 - Cisco SPA509G | Administration Guide - Page 264
Cfwd Dial Tone Holding Tone Conference Tone Secure Call Indication Tone Page Tone Alert Tone System Beep Description This is an alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the SIP screen. Defaults to - Cisco SPA509G | Administration Guide - Page 265
Cadence script for distinctive ring 7. Defaults to 60(4.5/4). Cadence script for distinctive ring 8. Defaults to 60(0.25/9.75) Cadence script for distinctive ring 9. Defaults to 60(.4/.2,.4/2). B Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 264 - Cisco SPA509G | Administration Guide - Page 266
other as yet incomplete sequences. Range: 0-64 seconds. Defaults to 3. Vertical Service Activation Codes The following Vertical Service Activation Codes are automatically appended to the dial plan. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 265 - Cisco SPA509G | Administration Guide - Page 267
no-answer calls to the extension specified after the activation code. Defaults to *92. Cancels call forwarding of no-answer calls. Defaults to *93. Enables call waiting on all calls. Defaults to *56. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 266 - Cisco SPA509G | Administration Guide - Page 268
the do not disturb feature. Defaults to *78. Disables the do not disturb feature. Defaults to *79. Makes all outbound calls secure. Defaults to *16. Makes all outbound calls not secure. Defaults to *17. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 267 - Cisco SPA509G | Administration Guide - Page 269
the call park. Defaults to *39. Group Call Pickup Code The star code used for picking up a group call. Defaults to *37. Media Loopback Code The star code used for media loopback. Defaults to *03. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 268 - Cisco SPA509G | Administration Guide - Page 270
Cisco SPA IP Phone Field Reference Regional Tab B Parameter Referral Services Codes Description These codes tell the SPA9000 what to do when the user places the current call on hold and is listening to the second dial tone. One or more *code can be configured into this parameter, such as *98, or - Cisco SPA509G | Administration Guide - Page 271
, such as *73 to cancel call forwarding, do not include it in this parameter. In that case, simple add that *code in the dial plan and the SPA9000 send INVITE *73@..... as usual when user dials *73. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 270 - Cisco SPA509G | Administration Guide - Page 272
call. Defaults to *01722. Only one G.722 call at a time is allowed. If a conference call is placed, a SIP re-invite message is sent to switch the calls to narrowband audio. NOTE Not supported on the WIP310. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 273
codec the only codec that can be used for the associated call. Defaults to *02722. Only one G.722 call at a time is allowed. If a conference call is placed, a SIP re-invite message is sent to switch the calls to narrowband audio. NOTE Not supported on the WIP310. Makes this codec the only codec that - Cisco SPA509G | Administration Guide - Page 274
or Cisco SPA525G/ 525G2. Makes this codec the preferred codec for the associated call. Defaults to *01729. Makes this codec the only codec that can be used for the associated call. Defaults to *02729. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 273 - Cisco SPA509G | Administration Guide - Page 275
Cisco SPA IP Phone Field Reference Regional Tab B Time (Cisco SPA525G/525G2 Only) Parameter Time Zone Time Offset Daylight Saving Time Rule Daylight Saving Time Enable Description Selects the number of hours to add to GMT to generate the local time for caller ID generation. Choices are GMT-12:00 - Cisco SPA509G | Administration Guide - Page 276
Cisco SPA IP Phone Field Reference Regional Tab B Parameter Set Local Time (HH/mm) Time Zone Time Offset (HH/mm) Description Sets the local time (hh represents hours and mm represents minutes). Seconds are optional. NOTE Not applicable to the Cisco SPA525G/525G2. Selects the number of hours to - Cisco SPA509G | Administration Guide - Page 277
range 1-12 (January-December). The value equals [+|-] any value in the range 131. If is 1, it means the on or before the end of the month (in other words the last occurrence of < weekday> in that month). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone - Cisco SPA509G | Administration Guide - Page 278
to -16. Local DTMF playback duration in milliseconds. Defaults to .1. Controls the amount of amplification applied DTMF signals. Choices are OdB, 3dB, 6dB, 9dB, 12dB, 15dB, or 18dB. Defaults to 12dB. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 277 - Cisco SPA509G | Administration Guide - Page 279
na"> Defaults to blank and the maximum number of characters is 512. The detailed format is as follows: serv={server ip port and root d9=;x9=; Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 278 - Cisco SPA509G | Administration Guide - Page 280
to the WIP310. The default is ISO-8859-1 for backward compatibility with Cisco SPA900 series phones. If set to UTF-8, line keys and other labels entered via the configuration utility containing UTF-8 characters will be displayed correctly on the phone. (SIP only) Phone Tab This section describes - Cisco SPA509G | Administration Guide - Page 281
hosts a voice mail service. The advantages of hosted voice mail include: • Advanced features such as voice mail to email conversion. • Calls can go to voice mail when the broadband connection is down. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 280 - Cisco SPA509G | Administration Guide - Page 282
, or None. Defaults to Default. NOTE Not applicable to the WIP310, SPA301, or SPA501. On the Cisco SPA525G/525G2, this setting is located in the User tab. See Screen (Cisco SPA525G/ 525G2), page 321. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 281 - Cisco SPA509G | Administration Guide - Page 283
Cisco SPA525G/525G2. Amount of idle time before screen saver displays. NOTE Not applicable to the WIP310, SPA301, or SPA501. Screen saver settings are found in the User tab on the Cisco SPA525G/525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 282 - Cisco SPA509G | Administration Guide - Page 284
any key to unlock your phone." • A moving phone icon. • The station date and time in the middle of the screen. NOTE Not applicable to the WIP310, SPA301, or SPA501. Screen saver settings are found in the User tab on the Cisco SPA525G/525G2. JPEG Logo Download URL (Cisco SPA525G/525G2) URL from - Cisco SPA509G | Administration Guide - Page 285
• blf: busy lamp field • cp: call pickup • sub: station name (not needed for speed dial) • ext or usr: extension or user (the usr and ext keywords are interchangeable) NOTE Not applicable to the WIP 310, SPA301, or SPA501. Miscellaneous Line Key Settings NOTE Does not apply to the WIP310. Cisco - Cisco SPA509G | Administration Guide - Page 286
Idle LED Description LED pattern during the Idle state, where the call appearance is not is in use and is available to make a new call. Leaving this entry blank indicates the default value of c=g. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 285 - Cisco SPA509G | Administration Guide - Page 287
indicates the default value of c=r;p=d. LED pattern during the Local Active state, where the call appearance is engaged in an active call. Leaving this entry blank indicates the default value of c=r. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 286 - Cisco SPA509G | Administration Guide - Page 288
that a shared trunk has been reserved. Supplementary Services Enable or disable the corresponding supplementary services on the phone. A value of "yes" indicates enabled; "no" indicates disabled. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 287 - Cisco SPA509G | Administration Guide - Page 289
service. Defaults to yes. Enable/disable call-forward-on-busy service. Defaults to yes. Enable/disable call-forward-on-no-answer service. Defaults to yes. Enable/disable the paging service. Defaults to yes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 290
Serv Web Serv (Cisco SPA525G/ 525G2 only) SMS Serv (Cisco SPA525G/ 525G2 only) Description Enable/disable the call park service. Defaults to yes. Enable/disable the call pickup service. Defaults to yes. Enable/disable the ACD Login Service, used for call centers. Typically enabled with the - Cisco SPA509G | Administration Guide - Page 291
Defaults to n=Du-dut;w=file://Ring7.raw;c=1. In addition to these two ring tones, four user-configurable ring tones were added: GUI Label Warble Value of the w Parameter (SPA50X/SPA30X) w=7 (SPA525G/525G2) w=file://Warble.raw Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone - Cisco SPA509G | Administration Guide - Page 292
Reverb.raw These four ring tones must be provisioned or configured using the phone's Web GUI. Ring Tone (WIP310) Parameter Keypad Tone Default is 5. Auto Input Gain (dB) NOTE Does not apply to the WIP310. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 293
Cisco SPA IP Phone Field Reference Phone Tab B Parameter Description Handset Input Gain The amount of amplification to apply to the audio input signal for the handset. Defaults to zero. Headset Input Gain The amount of amplification to apply to the audio input signal for the headset. Defaults - Cisco SPA509G | Administration Guide - Page 294
Settings The Cisco SPA300 Series and Cisco SPA500 Series supports the BroadSoft directory feature and synchronization of Do Not Disturb and Call Forward. The following configuration fields are available: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 295
Cisco SPA IP Phone Field Reference Phone Tab B Parameter Directory Enable XSI Host Server Directory Name Directory Type Directory UserID Directory Password Description Set to yes to enable BroadSoft directory for the phone user. Defaults to no. NOTE Not applicable to the Cisco SPA301 or Cisco - Cisco SPA509G | Administration Guide - Page 296
If using Active Directory with authentication set to MD5, you must first configure the following: • Click the System tab. In the Optional Network Configuration section, under Primary DNS, enter the IP address of the DNS server. • In the Optional Network Configuration section, under Domain, enter the - Cisco SPA509G | Administration Guide - Page 297
Cisco SPA IP Phone Field Reference Phone Tab Parameter LDAP Client DN LDAP Username LDAP Password LDAP Search Base LDAP Last Name Filter LDAP First Name Filter LDAP Search Item 3 LDAP Item 3 Filter LDAP Search Item 4 LDAP Item 4 Filter B Description Enter - Cisco SPA509G | Administration Guide - Page 298
LDAP Number Mapping field. For example, 555 1212 would become 9555 1212. If you do not manipulate the number in this fashion, a user can use the Edit Dial feature to edit the number before dialing out. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 297 - Cisco SPA509G | Administration Guide - Page 299
IP Phones support XML services, such as an XML Directory Service or other XML applications. (Not applicable to the Cisco SPA301 or the Cisco SPA501.) The following configuration fields are available: Parameter Description XML Directory Service Name Name of the XML Directory. Displays on the user - Cisco SPA509G | Administration Guide - Page 300
a call is connected. See Customizing Phone Softkeys, page 65 for more information. Softkeys that display when a call transfer has been initiated. See Customizing Phone Softkeys, page 65 for more information. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 301
Cisco SPA IP Phone Field Reference Phone Tab Parameter Start-Conf Key List Conferencing Key List Releasing Key List Hold Key List Ringing Key List Shared Active Key List Shared Held Key List B Description Softkeys that display when a conference call has been initiated. See Customizing Phone - Cisco SPA509G | Administration Guide - Page 302
• Network Settings, page 303 • SIP Settings, page 304 • Call Feature Settings, page 309 • Proxy and Registration, page 311 • Subscriber Information, page 313 • Audio Configuration, page 314 • Dial Plan, page 318 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration - Cisco SPA509G | Administration Guide - Page 303
setting applies. For example: [1] to specify line one [2] to specify line two General Line Enable: To enable this line for service, select yes. Otherwise, select no. Defaults to yes. Share Line Appearance Parameter Share Ext Shared User ID Subscription Expires Restrict MWI Monitor User ID (Cisco - Cisco SPA509G | Administration Guide - Page 304
Network Settings Parameter SIP TOS/DiffServ Value SIP CoS Value Description TOS/DiffServ field value in UDP IP packets carrying a SIP message. Defaults to 0x68. CoS value for SIP messages. Defaults to 3. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 305
up and down. SIP Settings Parameter SIP Transport SIP Port Description Select from UDP, TCP, or TLS. Defaults to UDP. Port number of the SIP message listening and transmission port. Defaults to 5060. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 304 - Cisco SPA509G | Administration Guide - Page 306
of time in seconds. Defaults to 4. To contact the refer-to target, select yes. Otherwise, select no. Default: no For the Referee Bye Delay, enter the appropriate period of time in seconds. Defaults to 0. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 307
enabled, the IP telephony ignores further 180 SIP responses after receiving the first 183 SIP response for an outbound INVITE. To enable this feature, select yes. Otherwise, select no. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 306 - Cisco SPA509G | Administration Guide - Page 308
-ID header indicates privacy=full when the caller wishes to block his callerid. Default: yes. NOTE Not applicable to the WIP310. Configure G.729 Annex B settings. NOTE Not applicable to Cisco SPA525G. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 307 - Cisco SPA509G | Administration Guide - Page 309
Cisco SPA IP Phone Field Reference Ext Tab B Parameter Description Voice Quality Report Address For configuration of a SIP event package, SIP PUBLISH, that enables the collection and reporting of metrics that measure the quality for VoIP sessions. Voice call quality information derived from - Cisco SPA509G | Administration Guide - Page 310
, User 1, or User 2. Defaults to 1. Identifies the Realm part of the Auth that is accepted when the Auth Page parameter is set to Yes. This parameter accepts alphanumeric characters. Defaults to blank. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 309 - Cisco SPA509G | Administration Guide - Page 311
the sending of a Notify to the phone when a call is forwarded elsewhere. Defaults to No. CFWD Notifier Typically, this field is configured with the SIP proxy information. User ID with Domain (Cisco SPA300 Series) When this field is set to yes, the IP phone will show the Caller ID followed by - Cisco SPA509G | Administration Guide - Page 312
.sip.server.com:5060:p=2:w=50 NOTE Set "Use DNS SRV" to no and "DNS SRV Auto Prefix" to no. For A Record: sip.server.com:A=172.20.2.1,172.20.2.2 NOTE Set "Use DNS SRV" to no and "DNS SRV Auto Prefix" to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 313
Proxy and Outbound Proxy. Defaults to no. If enabled, the phone will automatically prepend the Proxy or Outbound Proxy name with _sip._udp when performing a DNS SRV lookup on that name. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 312 - Cisco SPA509G | Administration Guide - Page 314
this line. Password for this line. Defaults to blank. To use the authentication ID and password for SIP authentication, select yes. Otherwise, select no to use the user ID and password. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 313 - Cisco SPA509G | Administration Guide - Page 315
-40, G729a, or G723. NOTE Cisco SPA525G/525G2 choices are: G711u, G711a, G726-32, G729a, and G722. G.723 not available on SPA300 Series or SPA500 Series. G722 not available on WIP310. Defaults to G711u. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 314 - Cisco SPA509G | Administration Guide - Page 316
Not supported on the Cisco SPA525G/525G2. To enable the use of the G.726 codec at 24 kbps, select yes. Otherwise, select no. Defaults to yes. NOTE Not supported on the Cisco SPA525G/525G2 or WIP310. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 315 - Cisco SPA509G | Administration Guide - Page 317
, or AVT+INFO. InBand sends DTMF using the audio path. AVT sends DTMF as AVT events. INFO uses the SIP INFO method. Auto uses InBand or AVT based on the outcome of codec negotiation. Defaults to Auto. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 316 - Cisco SPA509G | Administration Guide - Page 318
and describes the power level of the tone, expressed in dBm0 after dropping the sign. Valid range for this parameter is 0 to 63. If the provisioned value is negative . When set to List All, the Cisco IP phone responds listing all the codecs that the phone supports. The default value is Default, or - Cisco SPA509G | Administration Guide - Page 319
disable IP dialing. Defaults to no. User Tab This section describes the fields for the following headings on the User tab: • Call Forward, page 319 • Speed Dial, page 319 • Supplementary Services, page 320 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide - Cisco SPA509G | Administration Guide - Page 320
See Vertical Service Activation Codes, page 265 for more information on call forwarding parameters. Speed Dial Speed Dial 2 through 9: Target phone number (or URL) assigned to speed dial 2, 3, 4, 5, 6, 7, 8, or 9. Defaults to blank. NOTE Speed dial configuration has its own tab on the Cisco SPA525G - Cisco SPA509G | Administration Guide - Page 321
Information Into the Cisco SPA525G/525G2 Configuration Utility, page 100. Web Information Service Settings (Cisco SPA525G/525G2) NOTE These parameters apply only to the Cisco SPA525G/525G2. For configuration information, see Configuring RSS Newsfeeds on the Cisco SPA525G/525G2 IP Phone, page 77 - Cisco SPA509G | Administration Guide - Page 322
SPA IP Phone Field Reference User Tab B Headset Volume Bluetooth Volume Sets the default volume for the headset. Volume of the Bluetooth device. NOTE Applies to the Cisco SPA525G/525G2 only. Screen (Cisco SPA525G/525G2) Parameter Screen Saver Enable Screen Saver Type Screen Saver Trigger Time - Cisco SPA509G | Administration Guide - Page 323
. For more information, see the "Configuring Phone Information and Display Settings" section on page 49. Select from Default, Download BMP Picture, or Text Logo. Defaults to Default. For more information, see the "Configuring Phone Information and Display Settings" section on page 49. Select from - Cisco SPA509G | Administration Guide - Page 324
the specified period of time, elapses, the Cisco SPA500S initiates a new subscription. Defaults to 1800. Specifies the length of time to wait to try again if subscription fails. Enables or disables the first Cisco SPA500S unit (each IP phone can have up to two Cisco SPA500Ss attached). Length of - Cisco SPA509G | Administration Guide - Page 325
. The configuration script is described in the "Setting Up the Cisco SPA500S Attendant Console" section on page 214. Attendant Console Status This page provides two tabs to display the status of up to two Cisco SPA500S units that are supported by a single IP phone: • Unit 1-Displays information - Cisco SPA509G | Administration Guide - Page 326
32) on the Cisco SPA500S unit. Displays the subscribe URI configured for each key (132) on the Cisco SPA500S unit. Cisco SPA525G/525G2-Specific Tabs The following tabs appear on the Cisco SPA525G/525G2. Wi-Fi Enable or disable the Wireless-G service on the phone from this tab. Cisco Small Business - Cisco SPA509G | Administration Guide - Page 327
wireless network profile. Contains information about the wireless network. Contains up to 3 wireless profiles for the phone. Includes a wireless profile for the Cisco Unified Communications Server by default. Bluetooth For more information on configuring Bluetooth, see Configuring Bluetooth (Cisco - Cisco SPA509G | Administration Guide - Page 328
Devices to locate Bluetooth devices in the area. Found devices are shown with the type of device, MAC address, and device name. Personal Address Book Address book for the phone. For more information, see the Cisco Small Business IP Phone SPA525G/525G2 User Guide. Cisco Small Business SPA300 - Cisco SPA509G | Administration Guide - Page 329
All Calls • Received Calls • Placed Calls • Missed Calls Speed Dials See Speed Dial, page 319. Firmware Upgrade Used to upgrade the firmware for the Cisco SPA525G/525G2. See Upgrading Firmware, page 17. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 328 - Cisco SPA509G | Administration Guide - Page 330
.cisco.com/cisco/web/download/ index.html Select a link to download firmware for Cisco Small Business Products. No login is required. Cisco SPA300 Series IP Phones www.cisco.com/go/300phones Cisco SPA500 Series IP Phones www.cisco.com/go/spa500phones Cisco WIP310 IP Phone Accessories www.cisco - Cisco SPA509G | Administration Guide - Page 331
Login Required) Cisco Small Business Home www.cisco.com/web/partners/sell/smb www.cisco.com/smb NOTE For older Cisco IP phone models, such as the Cisco SPA9XX, see the Cisco SPA9XX Phone Administration Guide on cisco.com. This guide covers only the Cisco SPA300 Series IP phones, Cisco SPA500 - Cisco SPA509G | Administration Guide - Page 332
, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship
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Cisco Small Business
IP Phones Models SPA301, 303, 501G, 502G, 504G,
508G, 509G, 525G/525G2, and WIP310
ADMINISTRATION
GUIDE