Coby DP-767 Instruction Manual - Page 16

If

you

have

a

problem

with

this

unit,

please

read

the

troubleshooting

guide

below

and

check

our

website

at

www.cobyusa.com

for

Frequently

Asked

Questions

(FAQs)

and

firmware

updates.

If

these

resources

do

not

resolve

the

problem,

please

contact

Technical

Support.

Address

COBY

Electronics

Technical

Support

56-65

Rust

Street

Maspeth,

NY

11378

Email

[email protected]

Web

www.cobyusa.com

Phone

800-727-3592:

Weekdays

8AM-11PM

EST

Saturdays

9AM—5:30PM

EST

718-416-3197:

Weekdays

8AM-5:30PM

EST

The

player

does

not

turn

on.

•

Make

sure

the

unit

has

been

powered

on

manually

(i.e.,

the

Power

Switch

has

been

physically

set

to

the

ON

position).

•

Ensure

that

the

power

cord

has

been

properly

connected

to

the

power

outlet.

The

sound

quality

of

the

music

is

poor.

•

Try

playing

the

file

on

your

computer.

If

the

sound

quality

is

still

poor,

try

down-

loading

the

file

again

or

re

-encoding

the

file

yourself.

•

Ensure

that

the

bit

rate

of

the

file

is

not

too

low.

The

higher

the

bit

rate

of

the

file,

the

better

it

will

sound.

The

minimum

recommended

bitrate

is

128kbps

for

MP3s

and

96kbps

for

WMAs.

I

cannot

select

a

memory

card.

•

Ensure

that

a

memory

card

has

been

installed.

•

Ensure

that

the

memory

card

is

properly

installed.

•

Ensure

that

the

memory

card

is

not

defective.

The

player

will

not

play

my

music

file.

•

Ensure

that

the

file

is

in

a

compatible

format

(MP3

or

WMA).

•

The

file

may

be

copy

-protected.

This

player

cannot

play

copy

-protected

files.

The

player

will

not

play

my

video

file.

•

Ensure

that

the

video

file

will

play

on

your

computer

using

Windows

Media

Player

10.

If

the

file

works

on

the

computer,

use

the

same

computer

to

convert

the

video

to

a

compatible

format.

The

picture

is

noisy

or

distorted.

•

Reset

the

color

system

of

the

TV

set.

•

Ensure

that

the

photo

frame

is

connected

using

the

RCA

AV

cable.

There

is

no

sound.

•

Ensure

that

the

volume

has

been

set

to

a

reasonable

level.

The

remote

control

does

not

work.

•

Make

sure

the

unit

has

been

powered

on

manually

(i.e.,

the

Power

Switch

has

been

physically

set

to

the

ON

position).

•

Remove

any

obstacles

between

the

remote

control

and

the

frame.

•

Point

the

remote

control

towards

the

remote

sensor

on

the

frame.

•

Ensure

that

the

battery

has

been

installed

correctly

in

the

remote

control.

•

Replace

the

battery.

The

photo

frame

has

malfunctioned.

•

Turn

the

photo

frame

off

and

let

it

rest

for

30

minutes.

After

that,

turn

on

the

photo

frame

--

the

restore

function

should

reset

the

photo

frame.

•

Try

updating

the

player's

firmware.

Please

refer

to

the

Firmware

Upgrade

sec-

tion

of

this

manual

for

detailed

instructions.

Coby DP-767 Instruction Manual - Page 16

Address, Electronics, Technical, Support, Street, Maspeth, Email, [email protected], Phone,

Page 16 highlights