Compaq 1700 Armada 1700 Family of Personal Computers Reference Guide
Compaq 1700 - Armada - PII 266 MHz Manual
UPC - 743172505040
View all Compaq 1700 manuals
Add to My Manuals
Save this manual to your list of manuals |
Compaq 1700 manual content summary:
- Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 1
REFERENCE GUIDE Compaq Armada 1700 Family of Personal Computers Compaq Armada SB Family of Personal Computers - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 2
contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. © 1999 Compaq Computer Corporation. All rights reserved. Printed in Singapore. COMPAQ, ARMADA, and LTE are registered in the - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 3
Battery Pack for the First Time 1-2 Connecting the Power Cord 1-3 Opening the Computer 1-4 Adjusting the Keyboard 1-4 Turning On the Computer 1-5 Setting Up the Software 1-6 Operating the Computer During Setup and Software Preinstalled by Compaq 1-8 Completing Setup 1-9 Registering the - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 4
Using the Battery Gauge 4-3 Ensuring Battery Gauge Accuracy 4-4 Identifying a Low Battery Condition 4-4 Resolving a Low Battery Condition by Connecting the Power Cord 4-5 Resolving a Low-Battery Condition with a Charged Battery Pack 4-5 Resolving a Low Battery Condition When No Power Source Is - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 5
Inserting a Diskette 6-3 Removing a Diskette 6-3 Using the CD-ROM Drive 6-4 Inserting a Compact Disc into the CD-ROM Drive 6-4 Removing a Compact Disc from the CD-ROM Drive 6-4 Manually Ejecting a Compact Disc 6-5 Using the DVD-ROM Drive 6-5 MultiBay Devices 6-6 Inserting Devices into the - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 6
the Modem Works 7-2 Changing the Country Selection 7-3 Software Overview 7-4 Modem Defaults 7-5 Understanding Result Codes 7-5 Modem Compatibility 7-9 Command Set 7-9 Data Communications 7-9 Facsimile Communications 7-9 Data Compression 7-9 Error Control 7-9 Using AT Commands to Control - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 7
THE COMPUTER Upgrading System Memory 11-1 Checking the Amount of Memory 11-1 Obtaining an Optional Memory Expansion Board 11-2 Inserting a Memory Expansion Board 11-2 Removing a Memory Expansion Board 11-4 Upgrading the Hard Drive 11-6 Adding a CD-ROM or DVD Drive 11-6 Adding an Internal - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 8
-7 If You Forget Your Power-On Password 13-8 Using the Quick Controls 13-8 Enabling the Quick Controls 13-9 Initiating the Quick Controls 13-9 Using the Setup Password 13-10 Establishing the Setup Password 13-10 Entering the Setup Password 13-11 Changing the Setup Password 13-11 Deleting the - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 9
-7 Boot Sequencing 15-7 chapter 16 TROUBLESHOOTING Troubleshooting Checklist 16-1 Solving Software Application Problems 16-24 appendix A COMPAQ CUSTOMER SUPPORT Preparing to Call Technical Support A-1 Worldwide Telephone Numbers A-2 appendix B REGULATORY NOTICES Regulatory Agency Series Numbers - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 10
Power Cords B-5 Laser Safety B-5 CDRH Regulations B-6 Modems B-6 appendix C ELECTROSTATIC DISCHARGE Preventing Electrostatic Discharge C-1 When Handling Removable Drives C-1 When Installing Internal Components C-1 Grounding Methods C-2 appendix D SPECIFICATIONS INDEX ...I-1 xii Contents - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 11
that you should press at the same time are represented by the key names and the plus (+) symbol, for example, Ctrl+Alt+Delete. s Commands are presented in lowercase, bold type as shown here: install or a:\install. s An arrow symbol is used to separate icons or menu options that you should select - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 12
items in the packing box: 1 Computer (includes battery pack already installed) 2 Power cord 3 Modem cable (with internal modem models) Items not illustrated vary by model and geographical region: s Owner Registration Card s Warranty and service information s Printed documentation about the computer - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 13
Safety &Comfort Guide for more information. Charging the Battery Pack for the First Time The battery pack begins to charge when the computer is connected to external power. Although a new battery pack can be used to power the computer after receiving a partial charge, Compaq recommends that a new - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 14
equipment into a grounded (earthed) electrical outlet that is easily accessible at all times. s Disconnect power from the equipment by unplugging the power cord from the electrical outlet. s Do not place anything on power cords or cables. Arrange them so that no one may accidentally step on or trip - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 15
Opening the Computer Slide forward the display release latches 1 on the left and right sides of the display, then raise the display 2 to a comfortable viewing angle. Opening the Computer Adjusting the Keyboard To - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 16
1 to turn on the computer. The power/suspend light 2 indicates the computer is on. Turning On the Computer Setting Up the Software When you begin software setup, online instructions guide you through the setup process. IMPORTANT: After you begin software setup, you must complete the entire process - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 17
Operating the Computer During Setup s To move around the screen while making selections and entering information: Ë press the Tab key, Ë press the cursor (arrow) keys, or Ë use the touchpad built into the computer keyboard. s To save your selections, press the Enter key or press one of the touchpad - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 18
these enhancements, it will also be necessary to reinstall all Compaq software for your computer. Use the restore software CD that comes with your computer to restore software on your hard drive. Additionally, Compaq software is available on Compaq's Web site at www.compaq.com. Getting Started 1-7 - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 19
Completing Setup Compaq recommends that you: s Register the computer. s Locate the Compaq online resources, such as the online Reference Guide and the online Safety & Comfort Guide. Registering the Computer Be sure to register the computer according to the instructions on the Owner Registration Card - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 20
2 chapter TAKING A LOOK AT THE COMPUTER Front Components Component Display Lid switch Front Components Function The computer screen and the hardware in which it is enclosed. Blanks the screen if the display is closed and the computer is still on. Continued Taking A Look At The Computer 2-1 - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 21
microphone Function Built-in speakers for high-quality stereo sound and a multimedia sound system. A multifunction device compartment that accepts a diskette drive, LS-120 diskette drive, Zip drive, second battery pack, or second hard drive. Dedicated bay which houses either a CD-ROM drive or DVD - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 22
Volume control (up) Increases volume to the built-in speakers, to external speakers, or to headphones plugged into the stereo speaker/headphone jack on the computer. Volume control (down) Decreases volume to the built-in speakers, to external speakers, or to headphones plugged into the stereo - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 23
slots USB connector 5 RJ11 6 TV connector Function Allows airflow to and from the internal stereo speakers. Ejects PC Cards from the PC Card slots. Slots that support Type II or Type III PC Cards, such as modem, hard drive, or network cards. These slots accept 16-bit PC Cards as well as 32-bit - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 24
External monitor connector AC power connector Docking connector Cooling fan Keyboard/mouse connector Function Connects an optional parallel device such as a printer. Connects an optional external serial device such as a mouse or printer. Allows wireless communications between the computer and - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 25
. The modem is available on selected models and as an option for other models. Hard drive compartment Provides access to the internal hard drive. A security screw prevents unauthorized access to the hard drive. Use a standard screwdriver to remove the screw. Tilt feet Retractable feet on the - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 26
Turns on when the hard drive, optional CD-ROM drive, or optional DVD-ROM drive is accessed. Turns on when a device in the MultiBay is accessed. Turns on when the embedded numeric keypad is active. Turns on when the Caps Lock function is on. Turns on when the Scroll Lock key is on. Taking A Look - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 27
3 chapter USING THE KEYBOARD AND TOUCHPAD Keyboard Components Keyboard Components Component Function Lid switch Programmable keys Blanks the screen if the display is closed and the computer is still on. Assign and launch frequently used applications and documents. Continued Using The - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 28
Power switch Keyboard releases Touchpad Function Initiates and exits Suspend. Turns on the computer if it is in Suspend. When used with the Fn key access underneath the keyboard for installing memory expansion boards in the memory expansion slot, or a CD-ROM/DVDROM drive in the Optical Disc Bay. - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 29
. Deletes characters or selected text. Activates the embedded numeric keypad, a section of the keyboard used for numeric functions, by pressing the Fn + Num Lock keys. Signals the end of input or the end of a paragraph. To complete a command you must type or select the command then press the Enter - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 30
Special Keys Continued Key (s) Shift keys Cursor keys Alt keys Ctrl keys ¡ Fn key ¢ Caps Lock key ; Tab key Function Toggle between uppercase character typing and lowercase character typing. The Shift key can also be used in combination with the Function keys for various commands. Move cursor - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 31
+F5, then the left arrow key. Adjusts system beeps only. Fn+F5 Sets QuickLock/QuickBlank- disables the keyboard and mouse, and clears the display. See Chapter 13 for more information on Quick Controls. Fn+F6 Sets Battery Conservation-adjusts Fn+F7 the level of battery power used by the computer - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 32
on display panels less than 13 inches). Fn + T Fn + T IMPORTANT: Popup windows associated with the hotkeys display correctly only from within applications that support the popup video mode. If a popup does not display correctly, exit the application and press the hotkeys again to invoke the popup - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 33
Embedded Numeric Keypad The embedded numeric keypad is a section of the computer keyboard that converts to a numeric keypad when the number lock function is enabled. Embedded Numeric Keypad Press the Fn+Num Lk hotkeys to: s Enable the embedded numeric keypad (Num Lk light turns on). s Disable the - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 34
By assigning schemes to the programmable keys, you can create multiple sets of key assignments tailored to your own needs or to accommodate more than one user. To assign the programmable keys and create schemes, see "Assigning the User-Programmable Keys" in this chapter. 3-8 Using The Keyboard And - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 35
access all applications on your computer. To emulate one of the Microsoft Windows and Application Logo Keys, select the appropriate file from the Program Files\Compaq\Programmable keys\Default directory. 3. Click the Assign button. A dialog box appears showing a list of programs or documents from - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 36
removed. NOTE: When the Show Advanced Options box is checked, you can unassign a programmable key by clicking the Browse button and selecting the file 'Unassigned' from the Program Files\Compaq\Programmable keys\Default directory. 5. Click OK to exit the utility. Adding Schemes To add a new scheme - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 37
: The Default scheme is not removable. 4. Click the Remove button. 5. Click OK to exit the utility. Showing the Key Assignments in the System Tray One convenient way to see your user-programmable key assignments is to view them in a popup window that you activate from an icon in the system tray. To - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 38
Using the Touchpad To operate the touchpad, move your finger across the touchpad surface 1 to control cursor movement. Press the left 2 and right buttons 3 below the touchpad to select items, much like using the left and right mouse buttons. Touchpad and Touchpad Buttons You can also single- and - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 39
the pointer. s Control the pointer motion. Cleaning the Touchpad To clean the touchpad: 1. Turn off the computer. 2. Remove the battery pack and disconnect the power cord. 3. Wipe the touchpad with a clean, dry cloth. To remove stubborn stains, wipe the touchpad with a damp cloth moistened with - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 40
is on without affecting system operation. With only one battery pack installed, you must turn off the computer or initiate Hibernation before removing a battery, or you must connect to external AC power before you remove the battery pack. For more information on using Hibernation, see Chapter - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 41
pack in the MultiBay depleted first. See Chapter 2 for bay locations. To charge battery packs, follow these steps: 1. With battery pack(s) in the battery bay and/or MultiBay, connect the power cord to the computer and plug it into an electrical outlet. 2. Turn on the computer if you want to use - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 42
the right of the box. If AC power is connected, the power connector is shown. NOTE: If you do not press any key for five to seven seconds, the battery gauge popup will display the average remaining capacity (percent of charge remaining) for all installed batteries combined. Using Battery Packs 4-3 - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 43
gauge accuracy and to maximize battery operating time: s Fully charge the battery pack before the first time you use it. s Allow the battery pack to completely charge before removing external power from the computer, convenience base, or battery charger. s If the battery has been out of the computer - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 44
Resolving a Low Battery Condition When No Power Source Is Available To resolve a low battery condition when no power source is available, do one of the following: s Initiate Hibernation until a power source is available. This automatically saves all current information in memory to the hard disk and - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 45
the computer to external power before removing the battery. To remove the battery pack from the battery bay: 1. Pull down the battery release lever n to release the battery pack. 2. Remove the battery pack from the battery bay. Removing the Battery Pack from the Battery Bay 4-6 Using Battery Packs - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 46
Hibernation or connect the computer to external power before removing the battery. Insert a battery pack into the battery bay with the large label on the battery pack facing up and the battery contacts facing in. Push the battery pack into the battery bay until it is firmly seated. Inserting - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 47
time by as much as 50 percent by controlling the energy used by the computer and the energy stored in the battery pack. NOTE: The display, processor, and drive components use the majority of battery power. To maximize battery pack life, use the following guidelines: s Select the High level of - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 48
power when possible. (Formatting diskettes increases the drain on a battery pack.) Recycling Used Battery Packs To find out if the battery Compaq authorized dealer, reseller, or service provider. System Beeps Beeps with a Blinking Battery Charge Light When the computer beeps while the battery charge - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 49
15 for more information on using Computer Setup): t Low battery warning beeps t Power-On Self-Test (POST) beeps t Suspend beeps s To disable only low battery warning beeps, click Start Æ Settings Æ Control Panel Æ double-click Power Æ Power Properties Æ Conservation Settings tab. Then click the - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 50
for extended periods, such as overnight, you may want to initiate Suspend to conserve power. The computer should be left in Suspend when it will be unattended and operating only on battery power. With a fully charged battery pack, the computer can be left in Suspend for up to several days, depending - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 51
is turned on or off, it takes more than twice as long to charge it with the computer on. When external power is not available and battery power is low, initiate Hibernation by pressing Fn + Suspend buttons, or complete the following steps: 1. Save your information. 2. Exit your applications. 3. Turn - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 52
The computer comes equipped with a collection of power management features that allow you to extend battery operating time or conserve AC power. You can use power management to monitor most of the computer components, such as the hard drive, processor, and display. When these components are inactive - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 53
for drives when using battery power or AC power Turn off power to the PC Card slots Set date and time to exit suspend; enable/disable Resume Timer Display the status of installed batteries Click This Tab in Power Properties: Power + Advanced button Power (Windows 95 only) Battery Conservation - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 54
Power Æ Power Properties. If You Want To: Set battery conservation levels and enable or disable warning beeps Select Hibernation settings Display the status of installed batteries Click This Tab: Battery Conservation Settings Hibernation Battery Status NOTE: The Battery Status tab is a Compaq - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 55
automatically reduces power consumption behind the scenes, saving power while you boot time and allowing the computer to wake up automatically. ACPI also incorporates power management that reduces power Compaq power management features such as power conservation settings in Computer Setup, battery - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 56
battery condition while it is left unattended. When your computer hibernates, all the information in system memory is saved to the hard disk and the power to on the hard drive at least equal in size to the amount of total random access memory (RAM). If there is not enough space on the hard disk to - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 57
Off. CAUTION: You will lose unsaved information if a low battery condition occurs and Hibernation is disabled. Using Suspend Suspend is a reduced power condition during which most of the major components (such as the hard drive, processor, and display) shut down after a period of system inactivity - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 58
. If the computer is in Suspend and a low battery condition occurs, the system initiates Hibernation, saves your information to the hard disk, and turns off your computer. When you install a fully charged battery pack or connect to an external power source, your information returns to the screen at - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 59
on. s your information returns to the screen. IMPORTANT: The computer will not exit Suspend if battery power is low or the battery is dead. You must find a new power source for your computer. When a new power source is connected to the computer, press the suspend button to return your information to - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 60
periods of system or component inactivity. Timeouts work with battery conservation to conserve power. When a timeout period has expired, battery conservation shuts down the system or components in order to save power. For example, the hard disk idle default timeout is two minutes. Therefore, if - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 61
the screen save timeout value for your computer: 1. Click Start Æ Settings Æ Control Panel Æ Display icon Æ Screen Saver tab. 2. Select a screen saver. 3. Click OK. 5-12 Computer Power and Power Management - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 62
Bay MultiBay Optical Disc Bay Battery Bay Bay Configuration Devices Supported Power State Diskette drive On LS-120 Drive Off Zip Drive Off Second battery pack On Second hard drive Off CD-ROM drive Off DVD drive Off Battery pack On Working with Removable Drives and Device Bays 6-1 - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 63
Caring for Removable Drives Removable drives such as the hard drive, the CD-ROM or DVD drive, diskette drive, LS-120 drive, and Zip Drive are fragile computer components that must be handled with care. CAUTION: To prevent damage to the computer or removable drive or to prevent loss of information, - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 64
and writes information onto a 3.5-inch diskette. The MultiBay also accommodates an optional LS-120 Drive or Zip Drive. Each drive accepts the following diskettes: Type of Drive Diskette Drive LS-120 Drive Zip Drive Diskettes accepted 1.44-MB high-density (HD) 720-Kbyte double-density (DD) 1.2-MB - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 65
the eject button on the bezel of the CD-ROM drive to release the CD loading tray. 3. Slowly pull out the CD loading tray until it is fully extended. 4. Remove the CD from its protective case and place it in the CD loading tray, label side up. Handle the CD by the edges, not by the flat surfaces - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 66
similar thin metal rod into the manual release hole on the front bezel of the CD-ROM drive. Press firmly. 2. Slowly pull the tray out from the drive until it is fully extended. 3. Remove the compact disc. Manually ejecting a compact disc Using the DVD-ROM Drive The standard configuration of the DVD - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 67
device into the computer MultiBay: 1. If your device is not hot-pluggable, turn off the computer. 2. Insert the device into the MultiBay until it locks into place. IMPORTANT: A second hard drive must be installed into a hard drive adapter before it is inserted into the MultiBay. Inserting a MultiBay - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 68
device from the computer MultiBay: 1. If your device is not hot-pluggable, turn off the computer. 2. Press the MultiBay release lever 1 to release the device. IMPORTANT: A second hard drive must be installed in a hard drive adapter before it is inserted into the MultiBay. When removing a second - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 69
and allow the modem to easily communicate with software applications. The internal modem supports standard analog modem communication protocols (for speeds up to 33.6 Kbps) as well as up to the ITU-compatible V.90 and industry standard K56flex 56K protocols for higher speeds. IMPORTANT: The V.90 - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 70
a universal DAA (Direct Access Arrangement) that supports multiple countries. However, some countries may require may resemble standard telephone jacks but are not compatible with analog devices such as modems. Be sure receive information from an online service, a host mainframe computer that - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 71
country, check the approvals label on the bottom of the computer. Or, for the most up-to-date information, refer to the Compaq Internet website at www.compaq.com. NOTE: The internal modem supports specific countries that are included in the selection list. If you are running Windows 95 or Windows 98 - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 72
wait for a "go ahead tone" after dialing a credit card number as part of the dialing sequence. To do this, add a $ symbol at the Compaq authorized dealer, reseller, or service provider for a complete list of communications software applications. IMPORTANT: If Hibernation initiates or a low battery - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 73
following modems: Compaq Modem or Hayes Compatible. NOTE: Choosing another modem does not affect the actual connection speed of the modem. Use the following information if required for modem setup supported modem result codes and definitions. Using the Internal Modem 7-5 - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 74
Numeric Code 0 1 2 3 4 5 6 7 8 88 10 11 12 13 14 24 25 86 40 55 Modem Result Codes Result Code Definition OK CONNECT RING NO CARRIER ERROR CONNECT 1200 NO DIAL TONE BUSY NO ANSWER DELAYED CONNECT 2400 CONNECT 4800 CONNECT 9600 CONNECT 14400 CONNECT 19200 CONNECT 7200 CONNECT 12000 CONNECT 16800 - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 75
Modem Result Codes Continued Numeric Code Result Code 56 CONNECT 24000 57 CONNECT 26400 58 CONNECT 28800 59 CONNECT 31200 60 CONNECT 33600 70 CONNECT 32000 71 CONNECT 34000 72 CONNECT 36000 73 CONNECT 38000 74 CONNECT 40000 75 CONNECT 42000 76 CONNECT 44000 77 CONNECT - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 76
0 to +60 C Storage -40 to 155 F -45 to +70 C Relative Humidity (noncondensing) Operating 95% maximum Storage 95% maximum Power Requirements +5.0 VDC (+/-5%@1.5 W max.) Interfaces Communications Connector Standard RJ-11 Telephone Connector Telephone, central office network Internal DAA - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 77
The internal modem is compatible with the following data and facsimile communications 300 bps) Class I facsimile extensions to the Hayes AT command set (EIA/TIA 578) Support for Group III facsimile machines Data Compression ITU V.42bis MNP 5 Error Control ITU V.42 (LAPM) MNP 2-4 Using - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 78
one of two modes: the command mode or the online mode. When power is turned on, the modem automatically assumes the command mode. When extensions, and supporting S registers, you can instruct the modem to perform a particular function or set of functions. For example, you may instruct the modem to - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 79
in the telephone number takes up space in the command buffer. If a command sequence exceeds the 60-character maximum, the modem does not execute any part of the command line and returns an error message after the instead. If this occurs, reentering the command within the 60-character limit - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 80
to enter the AT prefix or a when using this command. Each string command remains in the command buffer until an AT is entered or power to the modem is turned off. Both actions clear the buffer and make the A/ command invalid, since there is no command for the modem to - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 81
Volume. Speaker Control Option. Modulation Handshake. Online Command. Pulse. Result Code Control. Result Code Suppression. Write to an S Register. Read an S Register. Tone Dial. Result Code Form Option. Compatibility Check. Result Code Set/Call Progress Option. Reset Command Option. Escape Code - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 82
. Fax Commands Command +F =? +F =n? +FCLASS? +FCLASS=n +FTS=n +FRS=n Description Report Operating Capabilities. Report Supported Parameters. Report Active Configuration. Select Service Class. Stop Transmission and Wait. Receive Silence. Continued 7-14 Using the Internal Modem - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 83
Fax Commands Continued Command Description +FTM=n Transmit Data. +FRM=n Receive Data. +FTH=n Transmit Data with HDLC Framing. +FRH=n Receive Data with HDLC Framing. Dial Modifiers These commands may be used with the ATD command to dial telephone numbers. Dial Modifiers Modifier - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 84
Modifying an S Register The correct command format for modifying an S Register is ATSn=r, where n is the register number to be modified and r is the value to which you wish to set the register. For example, to set register 37 to 7, enter: ATS37=7 The register S37 is now set to a value of 7. - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 85
S Register Command Summary Continued Register Description S89 Sleep Mode Timer. S90 Read-only Local Phone. Advanced Voice Commands Command S32 S33 Description Synthetic Ring Volume. Synthetic Ring Frequency. Audio Response Codes The modem alerts the DTE to the presence of tones detected on - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 86
are running Windows 95, Windows 98, or Windows NT 4.0: 1. Click Start, Settings, Control Panel. 2. Double-click the Add/Remove Programs icon. 3. Select the Compaq internal model from the list of software. 4. Click the Add/Remove button. 5. Click Yes to confirm. 6. If you are prompted to restart the - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 87
off the monitor. 2. Plug the monitor signal cable into the external monitor connector on the back of the computer. 3. Plug the monitor power cord into a properly grounded electrical outlet. 4. Turn on the monitor. 5. Ensure that the computer recognizes your monitor type by clicking Change Display - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 88
signal cable at any home electronics store. 3. Plug the television power cord into a properly grounded electrical outlet. 4. If you are running Windows a Mouse or Other External Pointing Device A PS/2 compatible mouse or external touchpad can be connected to the computer. 8-2 - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 89
information and instructions. Connecting a Parallel Printer 1. Turn off the printer. 2. Plug the printer end of the printer signal cable into the printer. 3. Connect the parallel printer signal cable to the parallel connector on the back of the computer. 4. Plug the printer power cord into - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 90
or Windows 98. NOTE: Not all network operating systems support "hot docking" (while the computer is on). In order edge of the computer with the left docking alignment guide on the convenience base. Push the computer in until Slide the power switch 3 on the computer, or press the power button on the - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 91
is available only on specific models. For infrared-equipped models, the infrared port allows wireless communication between your computer and other infraredequipped devices. Operating system support for infrared communication is currently available with Microsoft Windows 95, but not for Windows NT - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 92
transmission. s Avoid interference from remote control units, such as wireless headphones or audio devices, pointed at the infrared ports. s devices without special drivers provided by the USB device manufacturer, you will need an operating system which has USB support for your device built in, such - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 93
) PC Cards. Several kinds of PC Cards are supported, such as network cards, hard drive cards, memory cards, and fax/modem cards. For a current list of third-party PC Cards qualified on this computer, call your Compaq authorized dealer, reseller, or service provider. Inserting a PC Card 1. If you are - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 94
be necessary to perform an initial setup procedure. For example, a new storage card may need to be formatted, or a new network card may need drivers installed. For detailed information on setup procedures for various Network PC Cards, refer to the instructions provided by the PC Card manufacturer - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 95
Windows NT and turn off the computer. CAUTION: Failure to stop a PC Card before it is removed may damage the PC Card or computer. 2. To release the PC Card eject button, depress the button 1 once. To eject the PC Card, firmly depress PC Card eject button a second time. 3. Remove the card - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 96
This software device driver is provided on diskette by the PC Card manufacturer and should be installed according to the manufacturer's instructions. Do not install any other PC Card software on the computer such as Card and Socket Services, even if prompted to do so. CAUTION: Compaq has tested the - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 97
to the PC Card slots and extend the battery life. You can also conserve PC Card power when the computer is in Suspend. Zoomed Video A Zoomed Video PC Card promotes higher overall system performance for MPEG playback. The computer supports Zoomed Video PC Cards under Windows 95. Windows NT does not - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 98
can also be used to record voice or sound. The integrated stereo speakers support sound output for WAV file and MIDI playback, and audio from the optional CD-ROM drive. They also support external audio input devices such as a CD player, tape deck, or stereo tuner connected to the computer through - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 99
on the computer. Decreases volume to the built-in speakers, to external speakers, or to headphones plugged into the stereo speaker/headphone jack on the computer. Built-in speakers for high-quality stereo sound and multimedia sound sytem. Built-in monophonic microphone for the multimedia sound sytem - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 100
/headphone jack. A mono plug can result in damage to the computer. The internal stereo speakers are disabled when external speakers or headphones are connected to the speaker/headphone line-out jack. ! WARNING: To reduce the risk of personal injury to hearing, check the volume level of software - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 101
level. The volume control on the computer overrides all other volume controls in the software. That is, the volume from the integrated stereo speakers, external speakers, or headphones will never be louder than the sound level selected using the computer volume control. 10-4 Using Audio Features - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 102
Compaq authorized reseller. Refer to the instruction card that comes with the option kit for installation procedures. IMPORTANT: If you upgrade memory, the computer increases the Hibernation file size to accommodate the additional memory. When the Hibernation files increases, it requires more hard - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 103
for the computer, refer to Compaq Worldwide Telephone Numbers for the nearest Compaq authorized dealer, reseller, or service provider. IMPORTANT: The computer only supports SDRAM (synchronous DRAM) memory expansion boards. If you install a different type of memory expansion board, you will receive - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 104
45-degree angle. Then slide it gently into place until it is seated while tilted. NOTE: A memory expansion board is asymmetrically keyed (notched) to ensure correct positioning. 5. Push the memory expansion board down 2 until the retention clips snap back into place. 6. Close the keyboard. Inserting - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 105
Expansion Board To remove an optional memory expansion board: 1. Shut down and turn off the computer. Disconnect any external cables. 2. Release the keyboard by successively inserting a paper clip or similar instrument into both the keyboard releases 1. 3. Lift 2 the keyboard. Lifting the Keyboard - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 106
clips 1 on each side of the memory expansion board to release it. The memory expansion board tilts toward you. 5. Lift the edge of the memory expansion board 2 and slide it gently out of the memory expansion slot at a 45-degree angle. 6. Place the memory expansion board in an electrostatic-safe - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 107
larger capacity. Contact your Compaq authorized dealer, reseller, or service provider for the optional hard drives available for your computer. For installation procedures, refer to the instruction card that comes with the hard drive option kit. Adding a CD-ROM or DVD Drive Some models come standard - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 108
in good condition and working properly by following these guidelines: s Operate the computer with a battery pack installed, even when using external power. This supplies the battery pack with a charge and ensures a fully charged battery pack the next time the computer is used without external - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 109
Avoid scratching the surface of the screen and banging it against hard objects. ! WARNING: Do not spray any type of drive, and compact disc or digital video disc from the CD-ROM drive or DVD drive. s Disconnect the power cord from the computer. Take the power cord or an extra fully charged battery - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 110
for restrictions and requirements on traveling with a computer. s Purchase from a Compaq authorized dealer, reseller, or service provider a power cord for the country where you will be using the computer. These power cords are designed to meet the voltage and frequency requirements of each country - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 111
require the use of PC Cards, CD-ROM or DVD drives, and large amounts of memory. The computer complies with international safety standards for operating temperatures, including those of user accessible surfaces. However, as a result of the computer's power consumption while running these demanding - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 112
with the security features above, it prevents unauthorized users from accessing your hard drive. Windows NT has a multiple boot menu which can allow users to boot up Windows 3.1 or Windows 95, bypassing Windows NT security. s Computer Setup allows you to disable devices and prevent unauthorized use - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 113
of the cable. 3. Insert the lock into the security slot on the computer. 4. Lock with the key. Attaching a Cable Lock Device NOTE: The cable lock can be purchased from Kensington Microware Limited or from Compaq authorized dealers, resellers, and service providers worldwide. 13-2 Security Features - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 114
computer. IMPORTANT: You cannot use the computer if you forget your power-on password. Therefore, Compaq recommends that you record your password and put it in a safe place. Establishing the Power-On Password Using Windows 95 The power-on password prevents unauthorized use of the computer when it is - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 115
, you must use the same keys each time you enter the password power-on password prevents unauthorized use of the computer when it is turned on or resumed from Suspend, Hibernation, or QuickLock/QuickBlank. CAUTION: You cannot use the computer if you forget your poweron password. Therefore Compaq - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 116
your power-on password. (You can use up to eight alphanumeric characters, and you may use the same password you are using for the setup password.) IMPORTANT: Type carefully, because the password is not displayed as you type. The password is not case sensitive. However, you must use the same keys - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 117
-On Password Once your power-on password has been established, you can change it using your computer. When you wish to change or delete your password, you may have to substitute another key character for the slash mark (/). To determine which character is appropriate for your keyboard, refer to - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 118
from Suspend, Hibernation, or QuickLock/QuickBlank. Deleting the Power-On Password Once your power-on password has been established, you can delete it change or delete your password, you may have to substitute another key character for the slash mark (/). To determine which character is appropriate - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 119
your power-on password, the computer must be disassembled and memory cleared. Contact your Compaq authorized dealer, reseller, or service provider for NT, they are located under the Security Management menu in Computer Setup. s QuickLock disables your keyboard and pointing device while the computer - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 120
computer when it is on but not in use. After setting the power-on password in Passwords Properties, the following Quick Controls can be enabled Fn+F6 hotkeys, which work only on the computer keyboard. s Using the key combination Ctrl+Alt+L, which works on both the computer and external keyboards. To - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 121
Setup Password Establishing the Setup Password The setup password prevents unauthorized users from changing your computer configuration through Computer Setup. Setup new setup password. (You may use up to eight alphanumeric characters, and you may use the same password you are using for the power-on - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 122
setup password at the password prompt. 4. Press Enter. NOTE: You can use the setup password for both setup and poweron passwords. Changing the Setup Password Once your setup setup password. CAUTION: You cannot change the computer configuration if you forget your setup another key character for - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 123
or delete your password, you may have to substitute another key character for the slash mark (/). To use the character that is appropriate for your keyboard, refer to the table under "Changing the Power-On Password." To delete your setup password, do the following: 1. Save your work, restart your - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 124
Diskette drive s Diskette drive boot ability s Serial port s Infrared port s Parallel port s PC Card slots To disable or enable a device: 1. Run Computer Setup by to hard drive applications and user data. DriveLock sets a user password and a master password for hard drives. The correct user password - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 125
password, the master password can be used to unlock a protected hard drive and reset the user password. NOTE: If you forget your user or master password, contact Compaq customer support for further instructions before proceeding. Establishing DriveLock Protection CAUTION: Forgetting or losing both - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 126
are using for the power-on password.) NOTE: Type carefully because the password does not display as you type it. 7. Enter the user password again to verify Setup has been exited normally. You will be prompted to enter your user password the next time you boot your computer using that hard drive. - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 127
change the password after the computer has restarted and the protected hard drive has been unlocked. To change your password: 1. Turn on or restart the computer and enter your current user password. 2. Run Computer Setup. 3. Click the System Features icon Æ Security Management box Æ DriveLock tab - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 128
computer has restarted and the protected hard drive has been unlocked. Removing DriveLock protection deletes both the user password and the master password. 1. Turn on or restart the computer and enter your current user password. 2. Run Computer Setup. 3. Click the System Features icon Æ Security - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 129
and the protected hard drive has been unlocked. To change your master password, follow these instructions after you have restarted your computer and entered the current user password: 1. Turn on or restart the computer and enter your current user password. 2. Run Computer Setup. 3. Click the System - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 130
of software tools for the computer and Compaq servers that assist in tracking, troubleshooting, protecting, and maintaining the computer. performance by providing the latest drivers, utilities, and software, which are available on CD-ROM and the Compaq web site at www.compaq.com. s All Intelligent - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 131
Compaq computers, monitors, hard drives, battery packs, memory boards, processor speeds, and operating systems. t Asset tag t System board and ROM revision levels t BIOS the upper right corner of the screen. 3. Select Computer Setup ÆSystems Features Æ Intelligent Manageability. 4. The default asset - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 132
can be set to back up information whenever a hard drive alert occurs. s While the computer is connected to a network, alerts pop up on the computer display and are simultaneously reported to the network console. NOTE: A battery charging problem alert is reported only on the computer display. s When - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 133
about drivers, utilities, and software available on the computer. The information includes descriptions, features, enhancements, dependencies, and necessary upgrades. Also available on the Compaq website: Info Messenger-Provides Internet and email access to the latest software updates and service - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 134
COMPUTER SETUP AND DIAGNOSTICS UTILITIES Computer Setup Overview Computer Setup contains utilities that give you an overall picture of the computer hardware configuration and aid in troubleshooting. These utilities also allow you to set custom features, such as security options, power conservation - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 135
Setup provides two methods of viewing the computer configuration-by type (factory setting) or connection. Categories by type: s System Features-security, power, boot management s Communication-port, modem, and other communication devices s Storage-storage-related devices such as hard drive, CD - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 136
: Some settings may not take effect until the computer is restarted. s Ignore-Exits Computer Setup and restores previous settings. s Cancel-Returns to Computer Setup. Using Compaq Utilities Compaq Utilities contain several functions that s Determine if various computer devices are recognized by the - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 137
that inspects computer hardware, internal system temperature, and the SMART hard drive, then displays a prefailure warning message upon detecting a system temperature or hard drive fault. If you are running Windows 95, access Compaq Diagnostics for Windows as follows: 1. Double-click My Computer - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 138
Computer Checkup. 1. Plug the computer into an external power source. (A low battery condition could interrupt the program.) 2. Connect a installed properly. If you do not find an installation problem with a Compaq device not on the list, call your Compaq authorized dealer, reseller, or service - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 139
about the computer and installed or connected devices. Memory Audio Operating system System files Windows files 7. Follow the instructions Compaq tab in Display Properties (Start Æ Settings Æ Control Panel Æ Display). This utility allows you to configure your graphics system . 15-6 Computer Setup - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 140
not included with the computer, refer to the Compaq worldwide telephone numbers. IMPORTANT: Before calling Compaq to place your order, be sure to have to boot. 1. Run Computer Setup. 2. Click the System Features icon Æ Boot Management box Æ MultiBoot tab. 3. Designate the hard drive boot (startup - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 141
a fully charged battery pack installed? s Is the computer turned on and is the power light on? s Are all cables connected properly and securely? s Did the diskette drive contain a nonbootable diskette when you turned on the computer? s Have you installed all the necessary device drivers? For example - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 142
tool that allows a Compaq technical support engineer remote access to your computer in order to help diagnose and fix specific softwarerelated problems under Windows 95. Solving Audio Problems Problem Computer does not beep after the Power-On Self-Test (POST) Internal speaker produces no sound - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 143
Solving Audio Problems Continued Problem Possible Cause Solution External microphone You are using the Check to see mixer controls in Control incorrectly. Panel Æ Multimedia. Adjust volume of stereo speakers using the volume controls on the left side of the computer. Troubleshooting 16-3 - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 144
computer has not completed Hibernation until all lights are off. Enable low battery warning beeps: 1. Click the Conservation Settings tab in Power Properties and enable low battery warning beeps. 2. Press the Fn+F5 hotkeys to adjust volume for system warning beeps. Continued 16-4 Troubleshooting - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 145
been Put the computer in a exposed to extremely warm place and recharge cold temperatures. the battery pack. Battery has partially Recharge the battery. self-discharged. Power conservation is Reset the power disabled or set to conservation level. drain. An external device is Turn off or remove - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 146
firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the CD. Solving Diskette Drive Problems Problem Diskette drive light stays on Possible Cause Diskette is damaged. An external device is draining the battery pack. Solution If you are running Windows 95 - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 147
on 3½ Floppy. 3. drive letter and/or path if necessary. Not enough space is Copy the information onto a left on the diskette. diskette that has more free disk space. Diskette drive is disabled. Enable the diskette drive through Device Manager or through Computer Setup. Continued Troubleshooting - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 148
Solving Diskette Drive Problems Continued Problem Possible Cause Solution Diskette drive cannot Diskette is not read a diskette formatted or is formatted incorrectly. If you are running Windows 95: 1. From the Windows 95 desktop, double-click on My Computer. 2. Click on 3½ Floppy 3. Click - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 149
service provider or the Compaq Customer Support Center for assistance. CAUTION: Reformatting the hard drive erases all of your files permanently; be sure to make backup diskettes of your information before reformatting the drive. Compaq also recommends that you order a backup of your pre-installed - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 150
Solving Hardware Installation Problems Problem Possible Cause Solution Hardware devices are not working properly The system did not automatically configure the new device. Check the documentation that came with the new device to determine whether any device drivers need to be installed and, if - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 151
the external keyboard, then turn on the computer. Solving Memory Problems Problem Memory counting during Power-On Self-Test (POST) is incorrect Insufficient memory error during operation Possible Cause Memory board is installed incorrectly. Too many terminateand-stay resident (TSR) applications - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 152
Modem loses connection Solving Modem Problems Possible Cause Solution The connection from the phone line to the modem is loose. Disconnect, software to restore the original modem settings after exiting Hibernation or resolving the low-battery condition. Continued 16-12 Troubleshooting - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 153
Problems Continued Problem Possible Cause Solution No dial tone Phone service is not connected to the telephone wall jack. Verify service Æ HyperTerminal. 2.Go to Terminal Mode, then type AT and press the Enter key. 3.If the modem displays OK, the modem and computer are working together. If - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 154
Solving Modem Problems Continued Problem Possible Cause Solution Garbled supports K56flex. Information about Internet service providers (ISPs) that support K56flex may be found on the Compaq web site at www.compaq.com. This site also contains information about updates line. 16-14 Troubleshooting - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 155
In such cases, refer to the instructions that came with the PC Card or contact the vendor for more on installing the correct drivers. Card design or card driver may not be compatible with the PCMCIA software. Call Compaq Customer Support for a current list of Compaq qualified PC Cards. Continued - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 156
Cards may need software device drivers in order to function properly. In such cases, refer to the instructions that came with the PC Card or contact the vendor for more on installing the correct device drivers. Call Compaq Customer Support for a current list of Compaq qualified PC Cards. Continued - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 157
/fax card. Call Compaq Customer Support for a current list of Compaq qualified PC Cards. If you are running Windows 95, use the Network Neighborhood to identify information about your network card and setup. Then use the Add New Hardware wizard to install the correct card driver. If you are running - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 158
Customer Support for a current list of Compaq qualified PC Cards. Solving Power Problems Problem Computer turned off while it was left unattended and power/suspend light is off Possible Cause The system initiated Hibernation due to a low battery condition. Solution Connect the computer to an - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 159
that the power plug unplugged. is connected to an electrical outlet. Printer will not print Printer is not turned Turn on the printer. on. Printer is not online. Set the printer to online. The printer drivers for If you are running the application are not Windows 95, install the installed - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 160
contrast. Screen save was initiated. Press any key to return your information to the screen. Screen is blank and Suspend is initiated. the power/suspend light is blinking Exit Suspend by pressing the suspend button Screen is blank and the battery charge light is blinking Computer entered a low - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 161
Solution Connect the computer to an external power source. Charge the battery pack. Replace the battery pack with a fully charged battery pack. Type your power-on password to unlock the keyboard and Display Type and reselect your display type, then restart the computer. Troubleshooting 16-21 - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 162
application. Solution Check the documentation that came with the software for memory requirements and install additional memory, if needed. Cannot run application from current directory Call Compaq Customer Support for help with memory optimization. The application has not been added to the path - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 163
Solving Pointing Device Problems Problem Possible Cause driver is loaded but pointing device does not work The wrong mouse is selected. If you are running Windows 95, using the keyboard, select Automatically detect installed hardware in the Add New Hardware wizard. Then use the arrow keys - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 164
Cannot communicate with another computer Solving Infrared Problems Possible Cause Solution The required software is not running on both computers. Install the required software on the second computer, start the second device and start the program on both computers. One computer does not - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 165
or flashing incandescent light is close to the infrared connection. Remove the interfering light source(s). There is interference from other wireless devices. Keep remote control devices such as wireless headphones and other audio devices away from the infrared connections. Troubleshooting 16-25 - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 166
Problems Problem only after Windows 95 supported by the USB has loaded powered hubs. Make sure that all unpowered hubs are immediately preceded by powered hubs in the USB chain. IMPORTANT: External USB keyboards will not function until the operating system has been booted. 16-26 Troubleshooting - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 167
appendix COMPAQ CUSTOMER SUPPORT Preparing to Call Technical Support If you cannot solve a problem using the troubleshooting tips in Chapter 16 and the online Troubleshooting help, you may need to call technical support. To receive the fastest possible solution when you call, follow the instructions - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 168
to a Compaq authorized reseller, dealer, or service provider for service, remember to provide the power-on and setup passwords, Support Fax +54 -1-704-3800 +54 -1-704-3800 +54 -1-704-3809 Australia General Information +61 -2-9911-1999 Customer Service +61 1 300 368 369 Technical Support - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 169
Software Backup* Battery Pack Recycling* Caribbean Technical Support Chile General Information +56 Technical Support +56 China General Information +86 Technical Support +86 Customer Response Center +86 BBS +86 PaqFax +86 Verification Center +86 Management Service Center +86 - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 170
59 Finland General Information +358 Technical Support* QuickLine (BBS) +358 France General Information* Technical Support* Technical Support +33 Germany General Information* General 0180/5 21 21 18 (0,48 DM/min.)) 0130/81 10 81 (toll-free) Continued A-4 Compaq Customer Support - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 171
Software Backup* Fax +39 Japan General Information* Technical Support* Windows 95 Support* Order Software Backup * FaxStation Telephone Number (01) 6141-371 (01) 6141-370 -28681600 -90116633 -28671648 1-457-3650 1-457-3680 1-457-3650 [email protected] -80-559-6023 -80-559-8989 -80 - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 172
-20-20 22-07-20-20 22-07-20-21 -1-222-5012 (22)-630-3535 (22)-630-3535 -1-412-8400 -1-412-8460 -1-412-0654 Continued A-6 Compaq Customer Support - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 173
+46 Sales Information and Key Account Support +46 Technical Support* Technical Support Fax +46 QuickLine (BBS Backup * Taiwan General Information +886 Technical Support +886 Telephone Number 095-967-1700 095-967-1700 750-3030 750-3030 750-4514 11 356 Compaq Customer Support A-7 - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 174
QuickLine Bulletin Board +44 United States Product Information* Technical Support* PaqFax* Download Facility* (modem access only) Order Software Backup* Battery Pack Recycling* Venezuela General Information +58 Technical Support +58 Telephone Number -2-679-6222 (0212) 2363 241 (0212 - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 175
Compaq products are referred to by their regulatory agency series numbers. Regulatory Agency Series Numbers Regulatory agencies worldwide use agency series products listed below: Product Agency Series Number Notebook CPUs PP2000 Lithium Ion Battery Pack P2921A Convenience Base PP2005A - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 176
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 177
or call 281-514-3333 To identify your product, refer to the part, series, or model number found on the product. If you have questions about your product that are not related to this declaration, please write Compaq Computer Corporation P. O. Box 692000, Mail Stop 530113 Houston TX 77269-2000 or - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 178
that bear the "GS" approval mark. The COMPAQ Series PP2000 of laptop computers in a standalone mode are not intended for Battery Notice ! WARNING: This computer contains a lithium ion battery pack. There is a risk of fire and chemical burn if the battery pack is handled improperly. Do not disassemble - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 179
wire must be a minimum of 0.75 mm²/18AWG, and the length of the cord must be between 5 feet (1.5 m) and 6½ feet (2 m). If you have questions about the type of power cord to use, contact your Compaq authorized service provider. A power cord should be routed so that it is not likely to be walked on or - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 180
laser product installation guide may result Power: Polarization: Semiconductor GaAlAs 780 r 35 nm 53.5q r 1.5q Less than 0.2mW or 10,869 W·m-2sr-1 Circular Numerical Aperture: 0.45 r 0.04 Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 181
pins on the computer and on the removable drive. s Keep a removable drive in its carrying case until you are ready to insert it into a drive bay. When Installing Internal Components To prevent electrostatic damage when installing internal components, observe these precautions: s Keep components in - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 182
connector pins. If installation instructions direct you to unplug cords. To provide proper ground, wear the strap snug against the skin. NOTE: If you need more information about static electricity or assistance with product installation, contact your Compaq authorized dealer, reseller, or service - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 183
D appendix SPECIFICATIONS Temperature Operating Nonoperating Relative Humidity (noncondensing) Operating Nonoperating (tw = 38.7°C max) Altitude Operating Nonoperating Specifications 5 to 104°F -22 to 40°F 10 to 35°C -30 to 60°C 10 to 90% across the operating range 5 to 90% RH, 38.7°C maximum - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 184
CD-ROM drive inserting compact disc into, 6-4 manually ejecting compact disc, 6-5 problems. See troubleshooting removing a diskette from, 6-4 upgrading to. See upgrading the computer commands modem. See internal modem Compaq phone numbers, A-2 Compaq Diagnostics, A-1 Compaq Support, A-1 components - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 185
connector location of the. See components, rear F floppy disk drive. See diskette drive Fn key location of the. See keyboard function keys location of the. See keyboard G grounding methods, C-2 H hard drive problems. See troubleshooting upgrading. See upgrading the computer using a second. See - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 186
compartment location of the. See components, bottom hard drive, problems, 16-9 hardware configuration. See Computer Setup installation problems. See troubleshooting hibernation disabling, 5-8 enabling, 5-7 exiting, 5-8 initiating, 5-7 using, 5-7 hotkeys quick reference, 3-5 using, 3-5 I I/O address - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 187
A-2 pointing device problems. See troubleshooting POST. See Power-on Self-Test power disconnecting the computer from, 5-3 leaving on the computer, 5-1 problems. See troubleshooting restarting the computer, 5-2 turning off the computer, 5-1 turning on the computer, 1-5 power cord connecting the. See - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 188
operating system. See operating system restoring preinstalled, 1-7 setting up the, 1-5 support, 14-4 tools. See Intelligent Manageability software drivers. See device drivers solving problems. See troubleshooting sound. See audio speaker/headphone line-out jack location of the. See components, left - Compaq 1700 | Armada 1700 Family of Personal Computers Reference Guide - Page 189
CD-ROM or DVD drive, 11-6 hard drive, 11-6 internal modem, 11-6 system memory, 11-1 USB problems. See troubleshooting USB connector location of the. See components, right side USB peripherals connecting. See external devices user password. See DriveLock utilities boot sequencing, 15-7 running Compaq
R
EFERENCE
G
UIDE
Compaq Armada 1700 Family of Personal Computers
Compaq Armada SB Family of Personal Computers