Compaq Armada e500s Compaq ArmadaStation EM Maintenance and Service Guide - Page 14

TROUBLESHOOTING, Before Replacing Parts - drivers

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2 chapter TROUBLESHOOTING This chapter contains troubleshooting information for the Compaq ArmadaStation EM. Information on how to identify and correct some common hardware, memory, and software problems is included. Troubleshooting information is covered on the following topics: s Docking and undocking s Expansion board Since symptoms can appear to be similar, carefully match the symptoms of the computer malfunction against the problem description in the Troubleshooting tables to avoid a misdiagnosis. Follow these guidelines when troubleshooting: s Complete the recommended actions in the order in which they are given. s When the problem is resolved, stop performing the troubleshooting steps and do not complete the remaining recommended actions. s Refer to Chapter 5 for any recommended removal and replacement procedures. s If the problem is intermittent, check the ArmadaStation EM several times to verify that the problem is solved. Before Replacing Parts When troubleshooting a problem, check the following list for possible solutions before replacing parts: s Verify that cables are connected properly to the suspected defective parts. s Verify that all required device drivers are installed. Troubleshooting 2-1

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Troubleshooting
2-1
chapter
2
T
ROUBLESHOOTING
This chapter contains troubleshooting information for the Compaq ArmadaStation EM.
Information on how to identify and correct some common hardware, memory, and
software problems is included. Troubleshooting information is covered on the following
topics:
■
Docking and undocking
■
Expansion board
Since symptoms can appear to be similar, carefully match the symptoms of the
computer malfunction against the problem description in the Troubleshooting tables to
avoid a misdiagnosis.
Follow these guidelines when troubleshooting:
■
Complete the recommended actions in the order in which they are given.
■
When the problem is resolved, stop performing the troubleshooting steps and do not
complete the remaining recommended actions.
■
Refer to Chapter 5 for any recommended removal and replacement procedures.
■
If the problem is intermittent, check the ArmadaStation EM several times to verify
that the problem is solved.
Before Replacing Parts
When troubleshooting a problem, check the following list for possible solutions before
replacing parts:
■
Verify that cables are connected properly to the suspected defective parts.
■
Verify that all required device drivers are installed.