Compaq ProLiant 8500 Evaluating and Implementing Compaq Data Center Solutions - Page 24

Evaluating and Implementing Compaq Data Center Solutions for Microsoft Windows 2000 Datacenter Server 24 Restrictions Since Compaq delivers a complete certified solution for data centers, there are certain restrictions implied regarding platforms and options as discussed in the "Data Center Do's" and "Data Center Don'ts" sections. Data Center Do's With the Compaq Data Center Solution, you can: & Apply quick fixes resolving specific issues as directed by Compaq (Compaq must agree to certify these fixes before you can apply them). & Install your system configuration from scratch using the Compaq Data Center Solution ProLiant 8500 Data Center Server External Recovery CD-ROMs. & Keep a configuration for up to two years without being required to upgrade in order to receive support. & Add more hardware instances (up to the certified number) using the same firmware and/or drivers versions used on hardware instances in original configuration. Note: The Datacenter verification tool must be run following any configuration change. The output from the tool must be sent to the Data Center Support team if there is an escalation process. This includes both software and hardware configuration changes. This is also part of the on-going relationship between the Compaq Technical Account Manager (TAM) and you to proactively ensure that configuration changes have not happened inadvertently. Data Center Don'ts With the Compaq Data Center Solution, you cannot: ' Apply uncertified Microsoft Service Packs or Compaq Support Paqs. ' Add any uncertified kernel-touching components (drivers, agents, DLLs, etc.). ' Install uncertified hardware components. Troubleshooting The following sections provide troubleshooting tips for the Compaq ProLiant 8500 Data Center Server. Troubleshooting the Compaq ProLiant 8500 Data Center Server One troubleshooting tip for the Compaq ProLiant 8500 Data Center Server involves reinstalling the operating system. These instructions, tested in the Compaq Data Center Solutions Lab, are provided in the sections that follow. 13PS-0501B-WWEN