Dacor ERD30 User Manual - Epicure Range - Page 22
Before You Call for Service
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Before You Call for Service Problem Solution Guide Before you call for service, please review the chart below. If a failure code appears on the display, the oven will beep continuously. Press the CANCEL • SECURE key to clear the beeps. The oven will not heat after it displays a failure code. In this case, call a qualified appliance technician to repair the oven. Problem May Be Caused By What to Do Nothing works. Igniters do not spark. No flame. Range not connected to electrical power. Power is off. Power outage. Power not supplied to unit. Wet or dirty igniter. Igniter not working (no clicking sound). Have oven connected to a properly sized electrical power supply by a qualified technician. Turn on power at circuit breaker or fuse box. Check for tripped breaker or blown fuse. Contact power company. See Nothing Works above. Clean and dry igniter and burner assembly according to Care and Cleaning section. See Igniters do not spark above. Wet or dirty igniter. Clean and dry according to Care and Cleaning section. Gas is turned off. Make sure the gas supply valve is in the on position. Burner goes out at low setting. Flame is distorted, yellow or very large. Igniter continues to spark (click) after flame ignites. Gas supply interrupted. Low gas pressure. Air intake holes obstructed. Burner parts are dirty or clogged. Burner parts are not properly positioned. Range set up to use a different type of gas (natural or LP) or set up for different altitude. Gas regulator is not installed or faulty. Burner is cold. Flame distorted by air draft. Wet or dirty igniter. Burner parts wet or dirty. Burner parts not properly positioned. Power supply polarity is reversed or not properly grounded. Contact gas company. Contact gas company to have pressure tested. Remove obstructions. Clean and dry according to Care and Cleaning section. Make sure burner is assembled according to the Setting Up Your Range section. Have a qualified service technician check to make sure that the range is set up for the type of gas and the correct altitude. Have a qualified service technician check the gas regulator. Burners may continue to spark for up to 60 seconds when cold and set to low. See Operating Your Range section for more information on how to minimize. Minimize any air drafts around the cooktop. Close nearby windows. Clean and dry according to Care and Cleaning section. Clean and dry according to Care and Cleaning section. Make sure burner is assembled according to the Setting Up Your Range section. Have a licensed electrician check the electrical connections. 20