Dell M4300 User's Guide - Page 141

Getting Help

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Getting Help Obtaining Assistance CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Troubleshooting" on page 73 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 73 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 143. 4 Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 140 for a more extensive list of Dell Support online. 5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 142. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 139. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 142, and then see the contact information for your region or go to support.dell.com. Getting Help 139

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Getting Help
139
Getting Help
Obtaining Assistance
CAUTION:
If you need to remove the computer covers, first disconnect the computer power and modem cables
from all electrical outlets.
If you experience a problem with your computer, you can complete the following steps to diagnose and
troubleshoot the problem:
1
See "Troubleshooting" on page 73 for information and procedures that pertain to the problem your
computer is experiencing.
2
See "Dell Diagnostics" on page 73 for procedures on how to run Dell Diagnostics.
3
Fill out the "Diagnostics Checklist" on page 143.
4
Use Dell's extensive suite of online services available at Dell Support (
support.dell.com
) for help with
installation and troubleshooting procedures. See "Online Services" on page 140 for a more extensive
list of Dell Support online.
5
If the preceding steps have not resolved the problem, see "Contacting Dell" on page 142.
NOTE:
Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any
necessary procedures.
NOTE:
Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call
directly to the proper support personnel. If you do not have an Express Service Code, open the
Dell
Accessories
folder, double-click the
Express Service Code
icon, and follow the directions.
For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 139.
NOTE:
Some of the following services are not always available in all locations outside the continental U.S. Call
your local Dell representative for information on availability.
Technical Support and Customer Service
Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses
computer-based diagnostics to provide fast, accurate answers.
To contact Dell's support service, see "Before You Call" on page142, and then see the contact information
for your region or go to
support.dell.com
.