Dell M4300 User's Guide - Page 81

E-Mail, Modem, and Internet Problems

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NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 4 Click Scan for and attempt recovery of bad sectors→Start. E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Connect the modem to an analog telephone connector only. The modem does not operate while it is connected to a digital telephone network. C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S S S E C U R I T Y S E T T I N G S - If you cannot open your e-mail attachments: 1 In Outlook Express, click Tools→Options→Security. 2 Click Do not allow attachments to remove the checkmark. CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE CONNECTOR CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL CONNECTOR USE A DIFFERENT TELEPHONE LINE - • Verify that the telephone line is connected to the connector on the modem. (The connector has either a green label or a connector-shaped icon next to it.) • Ensure that you insert the telephone line connector into the modem until it clicks. • Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. • If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, bypass the devices and connect the modem directly to the telephone wall connector. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. R U N T H E M O D E M H E L P E R D I A G N O S T I C S - Click Start→All Programs→Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on certain computers.) VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS - 1 Click Start→Control Panel→Printers and Other Hardware→Phone and Modem Options→Modems. 2 Click the COM port for your modem, and then click Properties→Diagnostics→Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T - Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider. S C A N T H E C O M P U T E R F O R S P Y W A R E - If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for Troubleshooting 79

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Troubleshooting
79
NOTE:
The
User Account Control
window may appear. If you are an administrator on the computer, click
Continue
; otherwise, contact your administrator to continue the desired action.
4
Click
Scan for and attempt recovery of bad sectors
→
Start
.
E-Mail, Modem, and Internet Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
NOTE:
Connect the modem to an analog telephone connector only. The modem does not operate while it is
connected to a digital telephone network.
C
HECK
THE
M
ICROSOFT
O
UTLOOK
®
E
XPRESS
S
ECURITY
S
ETTINGS
—
If you cannot open your e-mail
attachments:
1
In Outlook Express, click
Tools
→
Options
→
Security
.
2
Click
Do not allow attachments
to remove the checkmark.
C
HECK
THE
TELEPHONE
LINE
CONNECTION
C
HECK
THE
TELEPHONE
CONNECTOR
C
ONNECT
THE
MODEM
DIRECTLY
TO
THE
TELEPHONE
WALL
CONNECTOR
U
SE
A
DIFFERENT
TELEPHONE
LINE
—
•
Verify that the telephone line is connected to the connector on the modem. (The connector has either
a green label or a connector-shaped icon next to it.)
•
Ensure that you insert the telephone line connector into the modem until it clicks.
•
Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
•
If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, bypass the devices and connect the modem directly to the telephone wall
connector. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
R
UN
THE
M
ODEM
H
ELPER
DIAGNOSTICS
—
Click
Start
→
All
Programs
→
Modem Helper
. Follow the instructions
on the screen to identify and resolve modem problems. (Modem Helper is not available on certain computers.)
V
ERIFY
THAT
THE
MODEM
IS
COMMUNICATING
WITH
W
INDOWS
—
1
Click
Start
→
Control Panel
→
Printers and Other Hardware
→
Phone and Modem Options
→
Modems
.
2
Click the COM port for your modem
,
and then click
Properties
→
Diagnostics
→
Query Modem
to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
E
NSURE
THAT
YOU
ARE
CONNECTED
TO
THE
I
NTERNET
—
Ensure that you have subscribed to an Internet provider.
With the Outlook Express e-mail program open, click
File
. If
Work Offline
has a checkmark next to it, click the
checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.
S
CAN
THE
COMPUTER
FOR
SPYWARE
—
If you are experiencing slow computer performance, you frequently
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be
infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require
an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com
and search for