Dell PowerStore 3200T Using the Common Event Enabler 8.x on Linux Platforms - Page 16

8 Troubleshooting As part of an improvement effort, revisions of the software and hardware are periodically released. Therefore, some functions described in this document might not be supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information on product features. If a product does not function properly or does not function as described in this document, contact your Customer Support representative. Problem Resolution Roadmap for VNX contains additional information about using Online Support and resolving problems. Topics: • Dell E-Lab Interoperability Navigator • Error messages • Training and Professional Services Dell E-Lab Interoperability Navigator The Dell E-Lab Interoperability Navigator is a searchable, web-based application that provides access to product interoperability support matrices. It is available on Online Support at https://www.dell.com/support. After logging in: ● Click Diagnostics & Tools. ● Under Dell Data Center Tools, click E-Lab Navigator. Error messages All event, alert, and status messages provide detailed information and recommended actions to help you troubleshoot the situation. To view message details, use any of these methods: ● Unisphere software: ○ Right-click an event, alert, or status message and select to view Event Details, Alert Details, or Status Details. ● CLI: ○ Type nas_message -info , where is the message identification number. ● Celerra Error Messages Guide: ○ Use this guide to locate information about messages that are in an earlier-release message format. ● Online Support: ○ Use the text from the error message's brief description or the message's ID to search the Knowledgebase on Online Support. After logging in to Online Support, locate the applicable Support by Product page, and search for the error message. Training and Professional Services Customer Education courses help you learn how the storage products you purchased work together within your environment to maximize your entire infrastructure investment. Customer Education features online and hands-on training in state-of-the-art labs conveniently located throughout the world. Customer training courses are developed and delivered by experts. Go to Online Support at https://www.dell.com/support for course and registration information. Professional Services can help you implement your system efficiently. Consultants evaluate your business, IT processes, and technology, and recommend ways that you can leverage your information for the most benefit. From business plan to implementation, you get the experience and expertise that you need without straining your IT staff or hiring and training new personnel. Contact your Customer Support Representative for more information. 16 Troubleshooting