Dell PowerVault LTO-5-140 Storage User's Guide - Page 41

General Guidelines, Methods of Receiving Errors and Messages, Descriptions and Corrective Actions

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General Guidelines If you encounter problems when running the Dell PowerVault LTO5-140HH Tape Drive, refer to Table 4 for common problems. If the problem is not identified, refer to "Methods of Receiving Errors and Messages." The color and condition of the LEDs may also indicate a problem. Table 4. General Troubleshooting If the problem is this... Do this... A code displays on the single-character The tape drive detected an error or is directing you to an informational message. See "Methods of Receiving Errors and display and the fault LED flashes amber. Messages ." The ready/activity LED or singlecharacter display never turns on. The tape drive has no power. Check the power at the power source. Connect power to the tape drive. If the problem persists, contact Dell technical support. One of the following has occurred: The tape drive does not load a tape cartridge. l A tape cartridge is already loaded. To remove the cartridge, press the eject button. If the cartridge does not eject, turn off the power to the tape drive, then turn it back on. After the ready/activity LED becomes solid green, press the eject button to eject the cartridge. l The cartridge tray may not be in the correct position. Press the eject button to return the tray to the correct position. l The tape cartridge was loaded incorrectly. To properly load a cartridge, see the Loading section in "Loading, Unloading, and Write-Protecting Cartridges." l The tape cartridge may be defective. Load another tape cartridge. If the problem exists for multiple cartridges, the tape drive is defective. Contact Dell technical support. l The tape drive has no power. Connect power to the tape drive. The tape drive does not unload the tape cartridge. The tape cartridge is stuck or is broken. Press the eject button. If the cartridge does not eject, turn off the power to the tape drive, and then turn it back on. (Note that the mid-tape recovery could take up to 10 minutes to complete.) If the cartridge still does not eject, manually remove it (see "Recovering a Tape Cartridge"). The system received TapeAlert flags. See "TapeAlert Flags." The system reported system problems (such as selection or command time-outs, See "Fixing SAS Connectivity Problems." or parity errors). Codes display on the single-character display, but the ready/activity LED does The tape drive is defective. Contact Dell technical support. not turn on. The tape drive does not respond to system commands. Press and hold the eject button on the drive for 10 seconds to force a drive dump. The drive will save the dump and then reboot to allow communication to the drive to occur. Do not cycle power, as this will erase the contents of the dump. Methods of Receiving Errors and Messages Use Table 5 as a guide for identifying error codes and message codes reported by the tape drive, its computer (if applicable), or the system. NOTE: The codes on the single-character display have different meanings, depending on whether they display during normal operations or while the drive is in maintenance mode. Codes that occur during normal operations are defined in "Descriptions and Corrective Actions." Codes that occur while in maintenance mode are defined in "Selecting a Diagnostic or Maintenance Function." Table 5. Methods of Receiving Errors and Messages If the error or message was presented by... Do this... The system's display (if the tape drive is enclosed in a library or autoloader) Refer to the documentation for the system. The tape drive's single-character display and the fault See "Descriptions and Corrective Actions." To determine the meaning of the LED, see the " Front Panel" LED flashes amber section in the Introduction. The tape drive's single-character display and the fault See "Selecting a Diagnostic or Maintenance Function ." To determine the meaning of the fault LED activity, LED is solid amber see the " Front Panel" section in the Introduction. SCSI log sense data (such as TapeAlert flags) or SCSI drive sense data See "TapeAlert Flags" or " Descriptions and Corrective Actions." The tape drive's error log See "Descriptions and Corrective Actions." Descriptions and Corrective Actions

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General Guidelines
If you encounter problems when running the Dell PowerVault LTO5-140HH Tape Drive, refer to Table 4 for common problems. If the problem is not identified, refer
to "
Methods of Receiving Errors and Messages.
" The color and condition of the LEDs may also indicate a problem.
Table 4.
General Troubleshooting
Methods of Receiving Errors and Messages
Use
Table 5
as a guide for identifying error codes and message codes reported by the tape drive, its computer (if applicable), or the system.
Table 5.
Methods of Receiving Errors and Messages
Descriptions and Corrective Actions
If the problem is this
…
Do this
…
A code displays on the single-character
display and the fault LED flashes amber.
The tape drive detected an error or is directing you to an informational message. See "
Methods of Receiving Errors and
Messages
."
The ready/activity LED or single-
character display never turns on.
The tape drive has no power. Check the power at the power source. Connect power to the tape drive. If the problem
persists, contact Dell technical support.
The tape drive does not load a tape
cartridge.
One of the following has occurred:
l
A tape cartridge is already loaded. To remove the cartridge, press the eject button. If the cartridge does not eject,
turn off the power to the tape drive, then turn it back on. After the ready/activity LED becomes solid green, press
the eject button to eject the cartridge.
l
The cartridge tray may not be in the correct position. Press the eject button to return the tray to the correct
position.
l
The tape cartridge was loaded incorrectly. To properly load a cartridge, see the Loading section in "
Loading,
Unloading, and Write
-
Protecting Cartridges
."
l
The tape cartridge may be defective. Load another tape cartridge. If the problem exists for multiple cartridges, the
tape drive is defective. Contact Dell technical support.
l
The tape drive has no power. Connect power to the tape drive.
The tape drive does not unload the tape
cartridge.
The tape cartridge is stuck or is broken. Press the eject button. If the cartridge does not eject, turn off the power to the
tape drive, and then turn it back on. (Note that the mid-tape recovery could take up to 10 minutes to complete.) If the
cartridge still does not eject, manually remove it (see "
Recovering a Tape Cartridge
").
The system received TapeAlert flags.
See "
TapeAlert Flags
."
The system reported system problems
(such as selection or command time-outs,
or parity errors).
See "
Fixing SAS Connectivity Problems
."
Codes display on the single-character
display, but the ready/activity LED does
not turn on.
The tape drive is defective. Contact Dell technical support.
The tape drive does not respond to
system commands.
Press and hold the eject button on the drive for 10 seconds to force a drive dump. The drive will save the dump and then
reboot to allow communication to the drive to occur. Do not cycle power, as this will erase the contents of the dump.
NOTE: The codes on the single-character display have different meanings, depending on whether they display during normal operations or while the drive is
in maintenance mode. Codes that occur during normal operations are defined in "
Descriptions and Corrective Actions
." Codes that occur while in
maintenance mode are defined in "
Selecting a Diagnostic or Maintenance Function
."
If the error or message was presented by
…
Do this
…
The system's display (if the tape drive is enclosed in a
library or autoloader)
Refer to the documentation for the system.
The tape drive's single-character display and the fault
LED flashes amber
See "
Descriptions and Corrective Actions
." To determine the meaning of the LED, see the "
Front Panel
"
section in the Introduction.
The tape drive's single-character display and the fault
LED is solid amber
See "
Selecting a Diagnostic or Maintenance Function
." To determine the meaning of the fault LED activity,
see the "
Front Panel
" section in the Introduction.
SCSI log sense data (such as TapeAlert flags) or
SCSI drive sense data
See "
TapeAlert Flags
" or "
Descriptions and Corrective Actions
."
The tape drive's error log
See "
Descriptions and Corrective Actions
."