Dell Venue 8 Pro User Manual - Page 23

Troubleshooting Battery problem Problems Possible causes Possible solutions Battery does not charge 1 Check all connectors to ensure proper connectivity. 2 Unplug the supplied Dell AC power adapter from the wall and verify that the outlet is functioning. 3 Check all cable connections, plug the adapter back into the tablet, and then plug pack into the wall. The tablet's temperature Charge the battery in an is below 0 °C or higher ambient temperature than 35 °C. between 0 °C to 35 °C. The battery or power adapter is damaged. Contact a Dell authorized reseller to replace the battery or power adapter. Battery drains quickly even when the tablet is in Standby mode If the tablet is not in • Temporarily turn off the range of a network the tablet. it can connect to, the • Move the tablet in tablet continues to send range of a network out signals to locate a it can connect to, or base station and drains temporarily turn off the the battery. wireless connection on your tablet. Troubleshooting | 23