Dell Venue 8 Pro User Manual - Page 24

System problem Problems Possible causes Possible solutions Tablet does not turn on The battery is completely discharged. 1 Charge the tablet for at least 4 hours. 2 Press and hold the Power button for 2 seconds. Tablet does not turn off Press and hold the Power button for 10 seconds to perform a hard shut down. Tablet locks up Press and hold the Power button for 10 seconds to perform a hard shut down. Tablet is not responding or behaving unexpectedly 1 Reboot the tablet. See Turning Off Your Tablet and Turning On Your Tablet. 2 Refresh the tablet. See Reset your tablet. 3 Contact Dell's support service. See dell.com/support. Tablet cannot boot into Windows Contact Dell's support service. See dell.com/support. Software or feature is not working as expected Software updates may have been downloaded in the background. Restart your tablet by swiping-in from the right edge of the display to access Charms and touch Settings→ Power→ Restart to restart the tablet. 24 | Troubleshooting