Dell XPS Gen 3 Owner's Manual - Page 36

Lockups and Software Problems, The computer does not start up, The computer stops responding - diagnostic lights

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www.dell.com | support.dell.com TEST THE KEYBOARD - Connect a properly working keyboard to the computer, and try using the keyboard. RUN THE HARDWARE TROUBLESHOOTER - See page 57. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. The computer does not start up CHECK THE DIAGNOSTIC LIGHTS - See page 47. ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. TURN THE COMPUTER OFF - If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. A program stops responding END THE PROGRAM - 1 Press simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. 36 Solving Problems

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36
Solving Problems
www.dell.com | support.dell.com
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions
located in the
Product Information Guide
.
The computer does not start up
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
A program stops responding
T
EST
THE
KEYBOARD
—
Connect a properly working keyboard to the computer, and try using the keyboard.
R
UN
THE
H
ARDWARE
T
ROUBLESHOOTER
—
See page 57.
C
HECK
THE
D
IAGNOSTIC
L
IGHTS
—
See page 47.
E
NSURE
THAT
THE
P
OWER
C
ABLE
IS
F
IRMLY
C
ONNECTED
TO
T
HE
C
OMPUTER
AND
TO
T
HE
E
LECTRICAL
O
UTLET
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
E
ND
THE
PROGRAM
—
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
.
3
Click the program that is no longer responding.
4
Click
End Task
.