Dell XPS Gen 3 Owner's Manual - Page 43
No sound from headphones, such as a lamp. - sound driver
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TEST THE ELECTRICAL OUTLET - Ensure that the electrical outlet is working by testing it with another device, such as a lamp. ELIMINATE POSSIBLE INTERFERENCE - Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. RUN THE SPEAKER DIAGNOSTICS REINSTALL THE SOUND DRIVER - See page 53. RUN THE HARDWARE TROUBLESHOOTER - See page 57. No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION - Ensure that the headphone cable is securely inserted into the headphone connector (see page 64). ADJUST THE WINDOWS VOLUME CONTROL - Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Solving Problems 43
Solving Problems
43
No sound from headphones
T
EST
THE
ELECTRICAL
OUTLET
—
Ensure that the electrical outlet is working by testing it with another device,
such as a lamp.
E
LIMINATE
POSSIBLE
INTERFERENCE
—
Turn off nearby fans, fluorescent lights, or halogen lamps to check for
interference.
R
UN
THE
SPEAKER
DIAGNOSTICS
R
EINSTALL
THE
SOUND
DRIVER
—
See page 53.
R
UN
THE
H
ARDWARE
T
ROUBLESHOOTER
—
See page 57.
C
HECK
THE
HEADPHONE
CABLE
CONNECTION
—
Ensure that the headphone cable is securely inserted into the
headphone connector (see page 64).
A
DJUST
THE
W
INDOWS
VOLUME
CONTROL
—
Click or double-click the speaker icon in the lower-right corner
of your screen. Ensure that the volume is turned up and that the sound is not muted.