Denon DVD-2500BTCi Owners Manual - English - Page 37
Troubleshooting - dvd problems
UPC - 883795000185
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Others ENGLISH Others Troubleshooting If the unit does not perform properly when operated as instructed in this Operating Instruction, check the unit, consulting the following checklist. Problem No power No sound or picture Distorted picture Completely distorted picture or black/white picture with BD/DVD No sound or distorted sound Picture freezes momentarily during playback Disc cannot be played back SD Memory Card cannot be read. No return to start-up screen when disc is removed The unit does not respond to the remote control Buttons do not work or the unit stops responding Solution - Check if the AC cord is properly connected. - Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again. - Check if the connected display device is turned on. - Check the HDMI connection. (Check the status of the HDMI related indications.) - Check whether the connected display device or other device supports HDCP. (This unit will not output a video signal unless the other device supports HDCP.) - Check whether the output format of this unit (HDMI FORMAT) matches the supported input format of other connected device. - Check if the "HDMI Deep Color" is set to "Auto". If it is the case, set it to "Off". - Sometimes a small amount of picture distortion may appear. This is not a malfunction. - Make sure the disc is compatible with this unit. - Adjust the volume. - Check that the speakers are connected correctly. - Check the HDMI connections. - Check the "Audio" settings. - Check the disc for fingerprints/scratches and clean with a soft cloth wiping from center to edge. - Clean the disc. - Clean the disc. - Ensure the disc label is facing up. - Check if the disc is defective by trying another disc. - Cancel the ratings control or change the control level. - Insert a correct disc that can be played back on this unit. - The format of the card does not match to this unit or the card is not compatible. - Reset this unit by turning it off, then on again. - Aim the remote control directly at infrared sensor window on the front of the unit. - Reduce the distance to infrared sensor window. - Replace the batteries in the remote control. - Re-insert the batteries with their polarities (+/- signs) as indicated. - Make the signal code of the remote control match to the signal code of the unit. - To completely reset the unit, unplug the AC cord from the AC outlet for 5-10 seconds. Page - - - 10 11 10,28,29 29 - 4 - 10 10 30 4 4 4 12 - 32 4 - - 6 - 6 6 6 - Problem The unit does not respond to some operating commands during playback The unit cannot read BD/DVD/CD Angle does not switch Playback does not start when the title is selected The password for rating level has been forgotten Solution - Operations may not be permitted by the disc. Refer to the instructions of the disc. - Condensation ? (Let sit 1 or 2 hours) - You are attempting to play a disc other than one with one of the marks on page 4. - Wipe the dirt off the disc or replace the disc. - The angle cannot be switched for BD/DVD which do not contain multiple angles. In some cases multiple angles are only recorded for specific scenes. - Check the "Ratings" setting. - Enter the default password "4737", then your forgotten password will be cleared. Page 12 3 4 4 17 32 32 Note • Some functions are not available in specific modes, but this is not a malfunction. Read the description in this Operating Instructions for details on correct operations. • Some functions are prohibited on some discs. 34 ENGLISH