EMC AX100i Release Notes - Page 48

Troubleshooting and getting help 3. Verify that the removal was successful (refer to "Verifying the silent installation or removal" below) before running the command on all the other attached Windows servers. 4. If the removal was successful, repeat steps 1 and 2 on all remaining attached Windows servers. Verifying the silent installation or removal This section allows you to verify the silent installation or removal of the initialization and server utilities. 1. Check the log files InstallShield creates on each server. You specified the name and location of the log files in step 1 of the installations and step 2 of the removals. 2. In the log file, select ResponseResult. If a result code of 0 is displayed, the installation or removal was successful. If the installation or removal was not successful, an error displays. Troubleshooting and getting help To troubleshoot problems with your AX100SC, AX100SCi, AX100, and AX100i storage system, use the Troubleshooting Tree in the Troubleshoot section on the AX100 support website or the AX100-Series Documentation CD. You must use the Troubleshooting Tree before your service provider will send you a replacement part. To launch the Troubleshooting Tree, click interactive help tool in the Troubleshoot section. The AX100 support website also includes a list of authorized service providers. The information on the website may be more up-to-date than the information on the documentation CD. For information on how to access the AX100 support website, refer to the support information that shipped with the storage system. 48 EMC AX100-Series Integrated Management Software Release Notes