Epson 6100i Operation Guide - EMP Monitor v4.30 - Page 41

Troubleshooting, Projectors cannot be monitored or controlled

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Troubleshooting 41 Troubleshooting Projectors cannot be monitored or controlled Cause Remedy Is the projector connected Check that the network cable has been to the network correctly? connected correctly. If the cable is not connected correctly, reconnect it. Has the projector been set Check the settings for the Network up correctly for configuration menu command. connection to the network? s Projector User's Guide Has EMP Monitor been Uninstall EMP Monitor and then re-install it. installed on the computer s p.7 correctly? Are all the projectors that Register the projectors. s p.10 you want to control or monitor registered? Is the projector's Network In order to use EMP Monitor to monitor and Monitoring or Standby control the projector when it is in standby Mode configuration menu mode, the projector's Network Monitoring or set to ON or Network ON? Standby Mode configuration menu must be set to ON or Network ON. s Projector User's Guide An e-mail message is not sent when a problem occurs with a projector Cause Remedy Is the projector connected Check that the network cable has been to the network correctly? connected correctly. If the cable is not connected correctly, reconnect it. Has the projector been set Check the settings for the Network up correctly for configuration menu command. connection to the network? s Projector User's Guide Have the SMTP server IP Check the setting details. address, port number and recipient e-mail address all been set correctly? Is the projector's Network In order to use the mail notification function Monitoring or Standby when the projector is in standby mode, the Mode configuration menu projector's Network Monitoring or Standby set to ON or Network ON? Mode configuration menu must be set to ON or Network ON. s Projector User's Guide Has a critical problem developed causing the projector to momentarily stop working? When the projector has momentarily stopped working, it cannot send e-mail messages. If the projector cannot be reset even after it has been checked, contact Epson. s Projector User's Guide Is power being supplied to Check if the power supply to the location the projector? where the projector is set up has been interrupted, or if the circuit breaker for the electrical outlet that the projector is connected to has been tripped.

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Troubleshooting
41
Troubleshooting
Projectors cannot be monitored or controlled
An e-mail message is not sent when a problem occurs
with a projector
Cause
Remedy
Is the projector connected
to the network correctly?
Check that the network cable has been
connected correctly. If the cable is not
connected correctly, reconnect it.
Has the projector been set
up correctly for
connection to the
network?
Check the settings for the Network
configuration menu command.
s
Projector
User's Guide
Has EMP Monitor been
installed on the computer
correctly?
Uninstall EMP Monitor and then re-install it.
s
p.7
Are all the projectors that
you want to control or
monitor registered?
Register the projectors.
s
p.10
Is the projector's Network
Monitoring or Standby
Mode configuration menu
set to ON or Network ON?
In order to use EMP Monitor to monitor and
control the projector when it is in standby
mode, the projector's Network Monitoring or
Standby Mode configuration menu must be
set to ON or Network ON.
s
Projector
User's Guide
Cause
Remedy
Is the projector connected
to the network correctly?
Check that the network cable has been
connected correctly. If the cable is not
connected correctly, reconnect it.
Has the projector been set
up correctly for
connection to the
network?
Check the settings for the Network
configuration menu command.
s
Projector
User's Guide
Have the SMTP server IP
address, port number and
recipient e-mail address all
been set correctly?
Check the setting details.
Is the projector's Network
Monitoring or Standby
Mode configuration menu
set to ON or Network ON?
In order to use the mail notification function
when the projector is in standby mode, the
projector's Network Monitoring or Standby
Mode configuration menu must be set to ON
or Network ON.
s
Projector
User's Guide
Has a critical problem
developed causing the
projector to momentarily
stop working?
When the projector has momentarily stopped
working, it cannot send e-mail messages.
If the projector cannot be reset even after it
has been checked, contact Epson.
s
Projector
User's Guide
Is power being supplied to
the projector?
Check if the power supply to the location
where the projector is set up has been
interrupted, or if the circuit breaker for the
electrical outlet that the projector is
connected to has been tripped.