Epson EX3220 Operation Guide - EasyMP Monitor v4.53 - Page 46

Troubleshooting, Projectors cannot be monitored or controlled

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Troubleshooting 46 Troubleshooting Projectors cannot be monitored or controlled Cause Remedy Is the projector connected Check that the network cable has been to the network correctly? connected correctly. If the cable is not connected correctly, reconnect it. Has the projector been set Check the Network configuration settings. up correctly for connection to the See your User's Guide for more information. network? Has EasyMP Monitor been Uninstall EasyMP Monitor and then re-install installed on the computer it.s p.8 correctly? Are all the projectors that Register the projectors. s p.11 you want to control or monitor registered? Is the projector's Standby In order to use EasyMP Monitor to monitor and Mode set to control the projector when it is in standby Communication On (or mode, the projector's Standby Mode must be Network On) or Network set to Communication On (or Network On) or Monitoring set to On in the Network Monitoring must be set to On in the configuration menu? configuration menu. See your User's Guide for more information. An e-mail message is not sent when a problem occurs with a projector Cause Remedy Is the projector connected Check that the network cable has been to the network correctly? connected correctly. If the cable is not connected correctly, reconnect it. Has the projector been set Check the Network configuration settings. up correctly for connection to the See your User's Guide for more information. network? Have the SMTP server IP Check the setting details. address, Port Number and Recipient mail address all been set correctly? Is the projector's Standby In order to use EasyMP Monitor to monitor and Mode set to control the projector when it is in standby Communication On (or mode, the projector's Standby Mode must be Network On) or Network set to Communication On (or Network On) or Monitoring set to On in the Network Monitoring must be set to On in the configuration menu? configuration menu. See your User's Guide for more information. Has a critical problem developed causing the projector to momentarily stop working? When the projector has momentarily stopped working, it cannot send e-mail messages. If the projector cannot be reset even after it has been checked, contact Epson. See your User's Guide for more information. Is power being supplied to Check if the power supply to the location the projector? where the projector is set up has been interrupted, or if the circuit breaker for the electrical outlet that the projector is connected to has been tripped.

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Troubleshooting
46
Troubleshooting
Projectors cannot be monitored or controlled
An e-mail message is not sent when a problem occurs
with a projector
Cause
Remedy
Is the projector connected
to the network correctly?
Check that the network cable has been
connected correctly. If the cable is not
connected correctly, reconnect it.
Has the projector been set
up correctly for
connection to the
network?
Check the Network configuration settings.
See your
User's Guide
for more information.
Has EasyMP Monitor been
installed on the computer
correctly?
Uninstall EasyMP Monitor and then re-install
it.
s
p.8
Are all the projectors that
you want to control or
monitor registered?
Register the projectors.
s
p.11
Is the projector's Standby
Mode set to
Communication On (or
Network On) or Network
Monitoring set to On in the
configuration menu?
In order to use EasyMP Monitor to monitor and
control the projector when it is in standby
mode, the projector's Standby Mode must be
set to Communication On (or Network On) or
Network Monitoring must be set to On in the
configuration menu.
See your
User's Guide
for more information.
Cause
Remedy
Is the projector connected
to the network correctly?
Check that the network cable has been
connected correctly. If the cable is not
connected correctly, reconnect it.
Has the projector been set
up correctly for
connection to the
network?
Check the Network configuration settings.
See your
User's Guide
for more information.
Have the SMTP server IP
address, Port Number and
Recipient mail address all
been set correctly?
Check the setting details.
Is the projector's Standby
Mode set to
Communication On (or
Network On) or Network
Monitoring set to On in the
configuration menu?
In order to use EasyMP Monitor to monitor and
control the projector when it is in standby
mode, the projector's Standby Mode must be
set to Communication On (or Network On) or
Network Monitoring must be set to On in the
configuration menu.
See your
User's Guide
for more information.
Has a critical problem
developed causing the
projector to momentarily
stop working?
When the projector has momentarily stopped
working, it cannot send e-mail messages. If the
projector cannot be reset even after it has
been checked, contact Epson. See your
User's
Guide
for more information.
Is power being supplied to
the projector?
Check if the power supply to the location
where the projector is set up has been
interrupted, or if the circuit breaker for the
electrical outlet that the projector is
connected to has been tripped.