Epson Expression 13000XL Users Guide - Page 60

Negative Film Preview Images Look Strange, Problems With Scanning Time

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Solving Problems > Uninstalling and Installing Applications > Uninstalling Your Applications Negative Film Preview Images Look Strange ❏ Make sure the Document Type is set correctly for your film. ❏ If Thumbnail is disabled in Preview Mode, the dark area around the film and the frame of the film holder is perceived as white. This alters the exposure and causes images to appear darker. Create marquees on the image area you want to scan, and then click the (Zoom) button to preview the area. ❏ For Preview Mode, select Thumbnail checkbox at the top of the preview window. Problems With Scanning Time ❏ Computers with Hi-Speed external USB ports can scan faster than those with external USB ports. If you are using a Hi-Speed external USB port with your product, make sure it meets the system requirements. ❏ Scanning at a high resolution takes a long time. ❏ When using security software, exclude the TWAIN.log file from monitoring, or set the TWAIN.log as a read- only file. For more information on your security software's functions, see the help and so on supplied with the software. The TWAIN.log file is saved in the following locations. C:\Users\(user name)\AppData\Local\Temp Uninstalling and Installing Applications Uninstalling Your Applications You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your operating system. Log on to your computer as an administrator. Enter the administrator password if the computer prompts you. Uninstalling Your Applications for Windows 1. Quit all running applications. 2. Disconnect the scanner from your computer. 3. Open the Control Panel: ❏ Windows 11/Windows Server 2022 Click on the start button, and then select All apps > Windows Tools > Control Panel. ❏ Windows 10/Windows Server 2019/Windows Server 2016 Click on the start button, and then select Windows System > Control Panel. ❏ Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012 Select Desktop > Settings > Control Panel. 60

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Negative Film Preview Images Look Strange
❏
Make sure the
Document Type
is set correctly for your film.
❏
If
°umbnail
is disabled in
Preview Mode
, the dark area around the film and the frame of the film holder is
perceived as white. This alters the exposure and causes images to appear darker. Create marquees on the image
area you want to scan, and then click the
(
Zoom
) button to preview the area.
❏
For
Preview Mode
, select
°umbnail
checkbox at the top of the preview window.
Problems With Scanning Time
❏
Computers with Hi-Speed external USB ports can scan faster than those with external USB ports. If you are
using a Hi-Speed external USB port with your product, make sure it meets the system requirements.
❏
Scanning at a high resolution takes a long time.
❏
When using security software, exclude the TWAIN.log file from monitoring, or set the TWAIN.log as a read-
only file. For more information on your security software’s functions, see the help and so on supplied with the
software.
The TWAIN.log file is saved in the following locations.
C:\Users\(user name)\AppData\Local\Temp
Uninstalling and Installing Applications
Uninstalling Your Applications
You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your
operating system. Log on to your computer as an administrator. Enter the administrator password if the computer
prompts you.
Uninstalling Your Applications for Windows
1.
Quit all running applications.
2.
Disconnect the scanner from your computer.
3.
Open the Control Panel:
❏
Windows 11/Windows Server 2022
Click on the start button, and then select
All apps
>
Windows Tools
>
Control Panel
.
❏
Windows 10/Windows Server 2019/Windows Server 2016
Click on the start button, and then select
Windows System
>
Control Panel
.
❏
Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012
Select
Desktop
>
Settings
>
Control Panel
.
Solving Problems
>
Uninstalling and Installing Applications
>
Uninstalling Your Applications
60