Epson WorkForce Pro WF-3820 Users Guide
Epson WorkForce Pro WF-3820 Manual
 |
View all Epson WorkForce Pro WF-3820 manuals
Add to My Manuals
Save this manual to your list of manuals |
Epson WorkForce Pro WF-3820 manual content summary:
- Epson WorkForce Pro WF-3820 | Users Guide - Page 1
WF-3820 Series User's Guide - Epson WorkForce Pro WF-3820 | Users Guide - Page 2
- Epson WorkForce Pro WF-3820 | Users Guide - Page 3
Contents WF-3820 Series User's Guide ...15 Product Software Updates...36 Using Power Saving Settings ...37 Changing the Sleep Timer Settings 37 Changing the Power Off Timer Settings 38 Epson Connect Solutions for Smartphones, Tablets, and More 39 Setting Up Epson Connect Services 40 Using Epson - Epson WorkForce Pro WF-3820 | Users Guide - Page 4
Epson Print and Scan App with Windows Tablets 47 Voice-activated Printing ...47 Wi-Fi or Wired Networking...49 Network Security Recommendations 49 Wi-Fi Infrastructure Mode Setup...50 Selecting Wireless 78 Compatible Epson Papers...79 Paper or Media Type Settings - Printing Software 81 4 - Epson WorkForce Pro WF-3820 | Users Guide - Page 5
a Printing Preset - Windows 110 Selecting Extended Settings - Windows 112 Extended Settings - Windows 113 Printing Your Document - Windows 114 Locking Printer Settings - Windows 115 Locked Setting Options...117 Selecting Default Print Settings - Windows 118 Changing the Language of the - Epson WorkForce Pro WF-3820 | Users Guide - Page 6
Changing Automatic Update Options 120 Printing with the Built-in Epson Driver - Windows 10 S 121 Selecting Print Settings - Windows 10 S 122 Printing on a Mac ...125 Selecting Basic Print Settings - Mac 126 Print Quality Options - Mac ...130 Print - Epson WorkForce Pro WF-3820 | Users Guide - Page 7
ScanSmart 163 Saving a Scan ...166 Attaching a Scan to Email...167 Sending a Scan to a Cloud Service 168 Printing a Scan ...169 Selecting Epson ScanSmart Settings 170 Changing the Epson Product...171 Changing the Scan Settings ...172 Changing the File Name Settings 174 Changing the Save Settings - Epson WorkForce Pro WF-3820 | Users Guide - Page 8
- Mac 219 Dialing Fax Numbers from a Connected Telephone 222 Receiving Faxes...223 Fax Reception ...223 Receiving Faxes Automatically 224 Receiving Faxes Manually...224 Receiving a Fax by Polling ...225 Saving and Viewing Received Faxes 226 Saving Faxes to an External USB Device 226 Checking - Epson WorkForce Pro WF-3820 | Users Guide - Page 9
Epson Ink Cartridges and Maintenance Box 245 Ink Cartridge and Maintenance Box Part Numbers 245 Removing and Installing Ink Cartridges 246 Printing with Black Ink Print Quality Using the Product Control Panel 267 Cleaning the Paper Guide ...268 Checking the Number of Sheets on the LCD Screen 269 - Epson WorkForce Pro WF-3820 | Users Guide - Page 10
After Ink Installation ...286 Software Installation Problems ...286 Solving Network Problems ...287 Product Cannot Connect to a Wireless Router or Access Point 287 Network Software Cannot Find Product on a Network 288 Product Does Not Appear in Mac Printer Window 289 Wireless Network Connection - Epson WorkForce Pro WF-3820 | Users Guide - Page 11
...316 Faint Printout or Printout Has Gaps 317 Grainy Printout...318 Incorrect Colors ...319 Solving Scanning Problems ...320 Scanning Software Does Not Operate Correctly 320 Cannot Start Epson Scan 2 ...321 Scanning Speed is Slow ...321 Cannot Save a Scan to a Shared Folder Over a Network 322 - Epson WorkForce Pro WF-3820 | Users Guide - Page 12
Poor ...333 Received Fax is Not Printed ...333 Solving USB Device Problems ...334 Cannot View or Print from a USB Device 334 Cannot Save Uninstall Your Product Software...335 Uninstalling Product Software - Windows 336 Uninstalling Product Software - Mac ...344 Ink Cartridge Instructions...352 12 - Epson WorkForce Pro WF-3820 | Users Guide - Page 13
General Product Safety Instructions 352 Ink Cartridge Safety Instructions 354 LCD Screen Safety Instructions 355 Wireless Connection Safety Instructions 356 Telephone Equipment Safety Instructions 356 Important Privacy Notice (Printer Serial Number 356 FCC Compliance Statement...357 Binding - Epson WorkForce Pro WF-3820 | Users Guide - Page 14
- Epson WorkForce Pro WF-3820 | Users Guide - Page 15
WF-3820 Series User's Guide Welcome to the WF-3820 Series User's Guide. For a printable PDF copy of this guide, click here. 15 - Epson WorkForce Pro WF-3820 | Users Guide - Page 16
to learn about the basic features of your product. Using the Control Panel Product Parts Locations Checking for Software Updates Using Power Saving Settings Epson Connect Solutions for Smartphones, Tablets, and More Using AirPrint Setting Up Printing on a Chromebook Android Printing Using the - Epson WorkForce Pro WF-3820 | Users Guide - Page 17
Control Panel Buttons and Lights 1 power button and light 2 supply status button 3 network status button 4 sound button 5 preset button 6 received fax light 7 home button 8 LCD screen 9 help button The LCD Screen Status Icon Information Navigating the LCD Screen Parent topic: Using - Epson WorkForce Pro WF-3820 | Users Guide - Page 18
The LCD Screen 1 Select to show the Supply Status screen 2 Displays the network connection status. Select to set up network connections. 3 Select to change sound settings 4 Select to list available presets 5 Select to display the Fax Data Information screen 6 Displays various settings and functions. - Epson WorkForce Pro WF-3820 | Users Guide - Page 19
the LCD screen for certain product status conditions. Press the icon to view or change the current network settings. Icons Description Displays additional information or instructions, such as loading paper or placing a document. Displays the Supply Status screen. 19 - Epson WorkForce Pro WF-3820 | Users Guide - Page 20
Mode is disabled. Press this icon to change the settings. Displays the Fax Data Information screen. There is a problem with the indicated setting. Press the icon to resolve the problem. No Ethernet connection. An Ethernet connection is established. No Wi-Fi connection. A Wi-Fi network error has - Epson WorkForce Pro WF-3820 | Users Guide - Page 21
To change a setting, tap anywhere on the setting. To enter a value in a field, tap the field to display the on-screen keyboard. Parent topic: Control Panel Buttons and Lights 21 - Epson WorkForce Pro WF-3820 | Users Guide - Page 22
Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. • To move the cursor, select the left or right arrows. • To change the case of letters, select . • To delete the previous character, select . • To enter numbers or symbols, select - Epson WorkForce Pro WF-3820 | Users Guide - Page 23
3. Select General Settings. 4. Select Basic Settings. 5. Select Date/Time Settings. 23 - Epson WorkForce Pro WF-3820 | Users Guide - Page 24
setting to match the season. When you change from Winter to Summer, your product automatically sets its clock ahead one hour. When you change from Summer to Winter, it sets its clock back one hour. 8. Select Date/Time. 9. Select the date format you want to use. 10. Use the numeric keypad to - Epson WorkForce Pro WF-3820 | Users Guide - Page 25
1. Press the home button, if necessary. 2. Press the preset button. You see a screen like this: 3. Select Add New. 4. Select the function for which you want to set up a preset. You see the main screen for that function, such as the Copy screen: 5. Select the settings you want to save and select - Epson WorkForce Pro WF-3820 | Users Guide - Page 26
You see a screen like this: 6. Select Name. You see a screen like this: 7. Use the displayed keyboard to enter a name for the preset and select OK. 8. Select OK. When you copy, fax, or scan, you can use the preset by pressing the preset button and selecting your preset name from the list. 26 - Epson WorkForce Pro WF-3820 | Users Guide - Page 27
Parent topic: Using the Control Panel Related tasks Entering Characters on the LCD Screen Changing LCD Screen Language You can change the language used on the LCD screen. 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Select - Epson WorkForce Pro WF-3820 | Users Guide - Page 28
3. Select General Settings. You see a screen like this: 4. Select Basic Settings. 5. Select Sound. 6. Select Normal Mode or Quiet Mode. Note: Press the icon on the home screen to switch between Normal Mode and Quiet Mode. 7. Select Button Press. 8. Press the - or + icons to increase or decrease the - Epson WorkForce Pro WF-3820 | Users Guide - Page 29
3. Select General Settings. You see a screen like this: 4. Select Basic Settings. 5. Select LCD Brightness. 6. Press the - or + icons to decrease or increase the brightness. 7. Select OK to exit. Parent topic: Using the Control Panel Turning Off the Operation Time Out Setting The Operation Time Out - Epson WorkForce Pro WF-3820 | Users Guide - Page 30
You see a screen like this: 4. Select Basic Settings. 5. Scroll down and set Operation Time Out to Off. Parent topic: Using the Control Panel Preventing PC Connection via USB You can disable access from a USB-connected computer. This restricts non-network access to the product and protects the - Epson WorkForce Pro WF-3820 | Users Guide - Page 31
You see a screen like this: 4. Select Printer Settings. You see a screen like this: 5. Scroll down and select PC Connection via USB. 6. Select Disable. Parent topic: Using the Control Panel 31 - Epson WorkForce Pro WF-3820 | Users Guide - Page 32
Parts - Front Product Parts - Inside Product Parts - Back Parent topic: Product Basics Product Parts - Front 1 Automatic Document Feeder (ADF) cover 2 ADF input tray 3 ADF edge guide 4 ADF document support 5 ADF output tray 32 - Epson WorkForce Pro WF-3820 | Users Guide - Page 33
6 Paper cassette 1 1 Output tray 2 Paper cassette edge guides 3 Paper cassette Parent topic: Product Parts Locations 33 - Epson WorkForce Pro WF-3820 | Users Guide - Page 34
Product Parts - Inside 1 Document cover 2 Scanner glass 3 Control panel 34 - Epson WorkForce Pro WF-3820 | Users Guide - Page 35
4 USB Type A port for external devices 1 Scanner unit 2 Ink cartridge holder (do not remove) Parent topic: Product Parts Locations 35 - Epson WorkForce Pro WF-3820 | Users Guide - Page 36
updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and select your product. Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not - Epson WorkForce Pro WF-3820 | Users Guide - Page 37
of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function. • Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here: • Accessing - Epson WorkForce Pro WF-3820 | Users Guide - Page 38
You see a screen like this: 4. Select Basic Settings. 5. Select Sleep Timer. 6. Do one of the following: • Press the - or + icon to decrease or increase the number of minutes. • Press the number of minutes on the LCD screen, select - Epson WorkForce Pro WF-3820 | Users Guide - Page 39
software only from the Windows Store. Print from anywhere with these Epson Connect solutions: • Epson Email Print • Epson iPrint Mobile App • Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud or the Epson - Epson WorkForce Pro WF-3820 | Users Guide - Page 40
Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Voice-activated Printing Setting Up Epson Connect Services If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate - Epson WorkForce Pro WF-3820 | Users Guide - Page 41
You see a screen like this: 4. Select Web Service Settings. 5. Select Epson Connect Services You see a screen like this: 6. Select Register. 7. Follow the instructions on the screen to activate your product's email address. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More 41 - Epson WorkForce Pro WF-3820 | Users Guide - Page 42
print, copy, or scan with networked Epson products. Epson Smart Panel also lets you check ink levels and product status. 1. Connect your product to your wireless network. See the link below. 2. Visit epson.com/connect (U.S), epson.ca/connect (Canada), or latin.epson.com/connect (Caribbean) to learn - Epson WorkForce Pro WF-3820 | Users Guide - Page 43
. 1. Connect your Epson product to your wireless network. See the link below. 2. If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service. Note: Make a note - Epson WorkForce Pro WF-3820 | Users Guide - Page 44
Epson product control panel. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related topics Wi-Fi or Wired Networking Using AirPrint AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to install drivers or download software - Epson WorkForce Pro WF-3820 | Users Guide - Page 45
for wireless printing. See the link below. 3. Connect your Apple device to the same wireless network Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables. For directions on setting up your printer, visit Setting Up Your Epson Printer - Epson WorkForce Pro WF-3820 | Users Guide - Page 46
Mopria Print Service app to print. Parent topic: Product Basics Related topics Wi-Fi or Wired Networking Using Windows 10 Mobile Printing You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install - Epson WorkForce Pro WF-3820 | Users Guide - Page 47
or to Microsoft OneDrive. Note: The Epson Print and Scan app does not support Windows 10 Mobile printing and does not supply scanning functions for products without scanners. 1. Connect your Epson product to your wireless network. See the link below. 2. Download the Epson Print and Scan app from the - Epson WorkForce Pro WF-3820 | Users Guide - Page 48
3. Click here for instructions on how to set up your product and voice assistant to use the voiceactivated printing feature. Now you are ready to print with your voice and your Epson product. Parent topic: Product Basics Related topics Wi-Fi or Wired Networking 48 - Epson WorkForce Pro WF-3820 | Users Guide - Page 49
such as a network password can deter interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your - Epson WorkForce Pro WF-3820 | Users Guide - Page 50
to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet - Epson WorkForce Pro WF-3820 | Users Guide - Page 51
wireless network, follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides Select the name of your wireless network or select Enter Manually to enter the name manually. Use the displayed keypad to enter your - Epson WorkForce Pro WF-3820 | Users Guide - Page 52
7. Select the Password field and enter your wireless password using the displayed keypad. Note: The network name and password are case sensitive. Be sure , and then print. If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet. 52 - Epson WorkForce Pro WF-3820 | Users Guide - Page 53
or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices. 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Enabling Wi-Fi Direct Mode Parent topic: Wi-Fi or Wired Networking Related references Status Icon Information 53 - Epson WorkForce Pro WF-3820 | Users Guide - Page 54
Wi-Fi Direct Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point. 1. Press the home button, if necessary. 2. Press the icon. You see a screen like this: 3. Select Wi-Fi Direct. 4. Scroll - Epson WorkForce Pro WF-3820 | Users Guide - Page 55
print. If you are printing from a computer, make sure you installed the network software as described on the Start Here sheet. Note: If you don't see the icon Protected Setup (WPS) If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network - Epson WorkForce Pro WF-3820 | Users Guide - Page 56
may be a virtual WPS button in the software for the device. Check your network product documentation to a Network If you have a WPS-enabled wireless router or access point, you can use Wi- 4. Select Push Button Setup (WPS). 5. Follow the instructions on the LCD screen to complete WPS setup. 6. Press - Epson WorkForce Pro WF-3820 | Users Guide - Page 57
: Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network. 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. You see a screen - Epson WorkForce Pro WF-3820 | Users Guide - Page 58
Printing a Network Connection Report You can print a network connection report to view solutions to any problems you may have using your product on a network. 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Select - Epson WorkForce Pro WF-3820 | Users Guide - Page 59
Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. 1 Error - Epson WorkForce Pro WF-3820 | Users Guide - Page 60
wireless network name (SSID) of the PC you wish to connect is set up correctly. Contact your network administrator for assistance. Entered security key/password does not match the one such as wireless phones or microwaves router or access point supports it. • If If your wireless connection suddenly - Epson WorkForce Pro WF-3820 | Users Guide - Page 61
of the printer. Confirm security mode. Contact your network administrator for assistance. If the security on your router or access point is not one of the your router or access point documentation for instructions. E-8 Incorrect IP address is assigned to the printer. Confirm IP address setup of the - Epson WorkForce Pro WF-3820 | Users Guide - Page 62
seconds, and turn it on again. Download and install your product software again to reset your network settings. E-10 Confirm IP address, subnet the following: • If your product's Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the - Epson WorkForce Pro WF-3820 | Users Guide - Page 63
10 seconds, and turn it on again. • Download and install your product software again to reset your network settings. • If your router or access point to differ from -Index of the security key/password is set to the manually set up devices. the first number If you still cannot connect to your - Epson WorkForce Pro WF-3820 | Users Guide - Page 64
improve, see the documentation for the wireless router. Move your product closer to computers or other devices to Disconnect one of the connected devices if your product using a Wi- SSID if you cannot connect a smart device to the printer. Change the Wi-Fi Direct SSID. Parent topic: Printing - Epson WorkForce Pro WF-3820 | Users Guide - Page 65
You see a screen like this: 4. Select Network Settings. 5. Scroll down and select Advanced. 6. Select Email Server. 7. Select Server Settings. You see a screen like this: 65 - Epson WorkForce Pro WF-3820 | Users Guide - Page 66
try more than one authentication method, as some email providers have more than one way to access Description Selects the authentication method for the printer to access the mail server. SMTP AUTH the email. The mail server needs to support SMTP authentication. POP before SMTP Authenticates on - Epson WorkForce Pro WF-3820 | Users Guide - Page 67
is connected to the same network as your product. Note: You can also access the Web Config utility from the product information area in the Epson Smart Panel app. Note: For more information on administration settings, see the Administrator - Epson WorkForce Pro WF-3820 | Users Guide - Page 68
5. Download and install your product software from the Epson website. 6. Follow the on-screen instructions to install the software. 7. When you see the Select Your Connection screen, select Wired network connection. 8. If you see a Select Setup Option screen, select Set up printer for the first time - Epson WorkForce Pro WF-3820 | Users Guide - Page 69
Home Network 5 GHz. See your router documentation for instructions. 1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic - Epson WorkForce Pro WF-3820 | Users Guide - Page 70
You see a screen like this: 3. Select Wi-Fi (Recommended). 4. Select Change Settings. 5. Select Others. 6. Select Disable Wi-Fi. 7. Select Yes to disable Wi-Fi. Parent topic: Changing or Updating Network Connections 70 - Epson WorkForce Pro WF-3820 | Users Guide - Page 71
Loading Paper in the Cassette Compatible Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source scanning, or copying. 1. Press the help button. 2. Select Load Paper. 3. Do one of the following: • To load Letter-sized paper, select Basic. • To load - Epson WorkForce Pro WF-3820 | Users Guide - Page 72
Make sure the paper is under the tabs on the edge guides and not sticking out from the rear end of the cassette. • If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one envelope at a time. • If print quality declines when printing multiple envelopes - Epson WorkForce Pro WF-3820 | Users Guide - Page 73
• When loading paper longer than the cassette, select User-Defined as the paper size setting. Make sure the end of the paper is cut perpendicularly and do not touch paper that is being fed or ejected. Paper Loading Capacity Double-sided Printing Capacity Borderless Paper Type Compatibility Parent - Epson WorkForce Pro WF-3820 | Users Guide - Page 74
White Premium Paper Epson Bright White Pro Paper Epson Multipurpose Plus Paper Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double-sided Epson Brochure & Flyer Paper Matte Doublesided Epson Photo Paper Glossy 1 Epson Premium Photo Paper - Epson WorkForce Pro WF-3820 | Users Guide - Page 75
Paper type Card Stock Envelopes Loading capacity Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), 8.5 × 13 inches (216 × 330 mm), Legal (8.5 × 14 inches [216 × 356 mm]), Oficio 9 (8.46 × 12.4 inches [215 × 315 mm]), Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm]), - Epson WorkForce Pro WF-3820 | Users Guide - Page 76
-sided Printing Capacity Paper type Size Double-sided Printing Capacity Auto Manual Plain paper Letter (8.5 × 11 inches Up to the arrow × 356 mm) to 8.5 × 47.2 inches (216 × 1200 mm) 1 sheet Epson Bright Letter (8.5 × 11 inches White Premium [216 × 279 mm]) Paper 250 sheets 30 sheets - Epson WorkForce Pro WF-3820 | Users Guide - Page 77
Double-sided Epson Brochure & Flyer Paper Matte Doublesided Epson Photo Paper Glossy 1 Letter (8.5 × 11 inches [216 × 279 mm]) and smaller Epson Premium Photo Paper Glossy1 Epson Ultra Premium Photo Paper Glossy1 Epson Premium Photo Paper Semi-gloss1 Double-sided Printing Capacity Auto Manual - Epson WorkForce Pro WF-3820 | Users Guide - Page 78
Paper type Card Stock Envelopes Size Double-sided Printing Capacity Auto Manual Letter (8.5 × 11 inches 50 [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), Executive (7.25 × 10.5 inches [184 × 267 mm]) 10 sheets Legal (8.5 × 14 inches - [ - Epson WorkForce Pro WF-3820 | Users Guide - Page 79
Papers You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or - Epson WorkForce Pro WF-3820 | Users Guide - Page 80
Bright White Premium Paper Epson Multipurpose Plus Paper Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double-sided Epson Brochure & Flyer Paper Matte Double-sided Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Size Letter - Epson WorkForce Pro WF-3820 | Users Guide - Page 81
S042182 S042175 S041982 S041331 Sheet count 60 100 20 20 25 50 40 20 Parent topic: Loading Paper Paper or Media Type Settings - Printing Software For this paper Plain paper Epson Bright White Pro Paper Letterhead paper Recycled paper Colored paper Pre-printed paper High-quality plain paper - Epson WorkForce Pro WF-3820 | Users Guide - Page 82
Epson Premium Presentation Paper Matte Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Doublesided Epson Brochure & Flyer Paper Matte Double-sided Epson if necessary. 2. Select Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setting. 3. - Epson WorkForce Pro WF-3820 | Users Guide - Page 83
Epson Bright White Pro Paper Letterhead paper Letterhead Recycled paper Recycled Colored paper Color Pre-printed paper Preprinted High-quality plain paper High Quality Plain Paper Epson Bright White Premium Paper Epson . 2. Select Settings > General Settings > Printer Settings. 83 - Epson WorkForce Pro WF-3820 | Users Guide - Page 84
You see a screen like this: 3. Select one of these Auto Error Solver options: • Turn on this setting to display a warning and print single-sided when a 2-sided printing error occurs, or to print only what the printer could process when a memory full error occurs. • Turn off this setting to display - Epson WorkForce Pro WF-3820 | Users Guide - Page 85
universal print settings using the control panel on the product. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Printer Settings > Universal Print Settings. You see this screen: 3. Adjust the settings as necessary. 4. When you are finished, press the home button - Epson WorkForce Pro WF-3820 | Users Guide - Page 86
Universal Print Settings Options Parent topic: Loading Paper Universal Print Settings Options Select the universal print setting options you want to use for your print jobs. Universal Print Settings option Top Offset Left Offset Top Offset in Back Left Offset in Back Check Paper Width Available - Epson WorkForce Pro WF-3820 | Users Guide - Page 87
to this size on the scanner glass: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]). Note: To view animated instructions on how to place originals on the scanner glass, press the help button and select How To > Place Originals > Scanner Glass. Note: When originals are - Epson WorkForce Pro WF-3820 | Users Guide - Page 88
edges of the indicated corner. Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass. Manually position your original away from the edges to prevent cropping. 3. Close the document cover gently to keep your original in place. Caution: Do not push - Epson WorkForce Pro WF-3820 | Users Guide - Page 89
contain holes, staples, tape, or other materials that could obstruct the feeder. Note: To view animated instructions on how to place originals in the ADF, press the help button and select How To > Place originals in the ADF. 1. Open the ADF document support. 2. Slide the ADF edge guide outward. 89 - Epson WorkForce Pro WF-3820 | Users Guide - Page 90
3. Fan your stack of originals and tap them gently on a flat surface to even the edges. 4. Insert the originals into the ADF faceup and short edge first. Note: Do not load originals above the arrow mark on the ADF edge guide. The ADF icon on the Copy, Scan, and Fax screens lights up. 90 - Epson WorkForce Pro WF-3820 | Users Guide - Page 91
5. Slide the ADF edge guide against the originals, but not too tightly. ADF Original Document Specifications Parent topic: Placing Originals on the Product Related topics Copying Faxing Scanning ADF Original - Epson WorkForce Pro WF-3820 | Users Guide - Page 92
• Originals containing staples or paper clips • Originals with labels, stickers, or sticky notes • Thermal paper • Originals with carbon paper backing • Originals that are bound • Transparencies • Irregularly-cut or angled originals Parent topic: Placing Originals in the Automatic Document Feeder 92 - Epson WorkForce Pro WF-3820 | Users Guide - Page 93
from the images in this guide, but the instructions are the same unless otherwise noted . Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson - Epson WorkForce Pro WF-3820 | Users Guide - Page 94
5. To print more than one copy, select Copies and use the displayed keypad to enter the To cancel printing, select Cancel. Parent topic: Copying Related references Copying Options Compatible Epson Papers Related tasks Loading Paper in the Cassette Using Presets Related topics Placing Originals on - Epson WorkForce Pro WF-3820 | Users Guide - Page 95
sources. 100% Select the value and enter a value between 25% and 400% to reduce or enlarge the original. For example, 25% would create a copy one-quarter of the size, while 400% creates a copy four times larger. Auto Automatically sizes the image to fit the paper size you selected Actual Size - Epson WorkForce Pro WF-3820 | Users Guide - Page 96
Copying option Finishing Available settings Group (Same Pages) Description Select to print multiple copies of a multi-page document in unordered groups Collate (Page Order) Select to print multiple copies of a multi-page document in ordered sets Orientation (Original) Readable Direction - Epson WorkForce Pro WF-3820 | Users Guide - Page 97
a document when copying thick paper Select On to erase the binding holes on a document Select On to copy both sides of an ID card onto one side of a sheet of paper Parent topic: Copying 97 - Epson WorkForce Pro WF-3820 | Users Guide - Page 98
if you have the latest product software. Follow the on-screen instructions. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Printing with Windows Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac Printing - Epson WorkForce Pro WF-3820 | Users Guide - Page 99
, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select your product name as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings. 99 - Epson WorkForce Pro WF-3820 | Users Guide - Page 100
You see the Main tab of your printer settings window: 4. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to - Epson WorkForce Pro WF-3820 | Users Guide - Page 101
the paper, select the 2-Sided Printing setting and select the options you want. 11. To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select one of the settings in the Multi-Page menu and select the printing options you want. 12. To print multiple - Epson WorkForce Pro WF-3820 | Users Guide - Page 102
options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. 1. Select one of the following options for 2-Sided Printing: • Auto (Long-edge binding) to print your double-sided print job by automatically flipping the paper - Epson WorkForce Pro WF-3820 | Users Guide - Page 103
You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Click the Print Density button. 103 - Epson WorkForce Pro WF-3820 | Users Guide - Page 104
document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 7. If double-sided document to test the selected settings. 10. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - - Epson WorkForce Pro WF-3820 | Users Guide - Page 105
print quality of your double-sided print job. Print Density Sets the level of ink coverage for double-sided printing. Increase Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing to prevent - Epson WorkForce Pro WF-3820 | Users Guide - Page 106
• Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. Note: You can also select Color Universal Print settings. 3. To add - Epson WorkForce Pro WF-3820 | Users Guide - Page 107
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and - Epson WorkForce Pro WF-3820 | Users Guide - Page 108
color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows - Epson WorkForce Pro WF-3820 | Users Guide - Page 109
Bidirectional Printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can - Epson WorkForce Pro WF-3820 | Users Guide - Page 110
You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number • Page Number • Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control - Epson WorkForce Pro WF-3820 | Users Guide - Page 111
You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings, or use any of the available options on - Epson WorkForce Pro WF-3820 | Users Guide - Page 112
and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Printer Settings. 3. Click the Maintenance tab. You see the maintenance options: 4. Click the Extended Settings button. 112 - Epson WorkForce Pro WF-3820 | Users Guide - Page 113
OK to close the printer software window. Extended Settings - Windows Parent topic: Printing with Windows Extended Settings - Windows You can select these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink - Epson WorkForce Pro WF-3820 | Users Guide - Page 114
Standard Resolution Reduces the resolution of print data to correct printing problems. Refine screening pattern Prints graphics with a finer screening pattern matching. Always Use the Driver's Paper Source Setting Prints using the paper source setting in the printer driver, rather than the setting - Epson WorkForce Pro WF-3820 | Users Guide - Page 115
Parent topic: Printing with Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and - Epson WorkForce Pro WF-3820 | Users Guide - Page 116
Control Panel. Click Printer under Hardware and Sound, then right-click your product and select Properties. 2. Click the Optional Settings tab. Note: You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab. 3. Click Driver Settings. You see - Epson WorkForce Pro WF-3820 | Users Guide - Page 117
multi-page settings Allows printing of 2 pages on one sheet of paper Allows printing of 4 pages on one sheet of paper Allows printing of 6 pages on one sheet of paper Allows printing of 8 pages on one sheet of paper Allows printing of 9 pages on one sheet of paper Allows printing of 16 pages on - Epson WorkForce Pro WF-3820 | Users Guide - Page 118
Setting All Document Settings Options - Description Lets you lock all print settings Parent topic: Locking Printer Settings - Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that - Epson WorkForce Pro WF-3820 | Users Guide - Page 119
printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right-click the - Epson WorkForce Pro WF-3820 | Users Guide - Page 120
You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows - Epson WorkForce Pro WF-3820 | Users Guide - Page 121
You see this window: 3. Do one of the following: • To change how often the software checks for updates, select a setting in the updates manually. Parent topic: Printing with Windows Printing with the Built-in Epson Driver - Windows 10 S You can print with the built-in Epson printer driver using - Epson WorkForce Pro WF-3820 | Users Guide - Page 122
Print option in the File menu, or another command. See your application's help utility for details. 2. If necessary, select your product name as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings. You see a window like this: 3. Select - Epson WorkForce Pro WF-3820 | Users Guide - Page 123
4. Click the Advanced button. You see a window like this: 5. Select the size of the paper you loaded as the Paper Size setting. 6. To print multiple copies, select or enter the number as the Copy Count setting. 7. To print multiple copies of multi-page documents in sets, select the Collated checkbox - Epson WorkForce Pro WF-3820 | Users Guide - Page 124
9. Select the Layout tab. 10. Select the orientation of your document as the Orientation setting. 124 - Epson WorkForce Pro WF-3820 | Users Guide - Page 125
double-sided, select one of the Print on Driver - Windows 10 S Printing on a Mac You can print with your product using any Mac printing program, as described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support - Epson WorkForce Pro WF-3820 | Users Guide - Page 126
on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. Select your product as the Printer setting. 4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. 126 - Epson WorkForce Pro WF-3820 | Users Guide - Page 127
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select - Epson WorkForce Pro WF-3820 | Users Guide - Page 128
any application-specific settings that appear on the screen, such as those shown in the image above for the Preview application. 8. Select Print Settings or Printer Features from the pop-up menu. 128 - Epson WorkForce Pro WF-3820 | Users Guide - Page 129
option is grayed out, change the Media Type setting to a paper type that supports borderless printing. 12. Select any of the available print options. Print Quality Options references Paper or Media Type Settings - Printing Software Related tasks Selecting Page Setup Settings - Mac Printing Your Document or Photo - Epson WorkForce Pro WF-3820 | Users Guide - Page 130
Print Quality Options - Mac You can select any of the available Print Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type setting you have chosen. Draft For draft printing on plain paper. Normal For everyday text and image printing. - Epson WorkForce Pro WF-3820 | Users Guide - Page 131
Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 1. Select the size of the paper you loaded as the Paper Size setting. Note: You must select a compatible borderless paper - Epson WorkForce Pro WF-3820 | Users Guide - Page 132
• To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print order the product over a network. This screen may be different, depending on the Mac OS version you are using. 1. Select one of the Two-sided Printing options. 132 - Epson WorkForce Pro WF-3820 | Users Guide - Page 133
Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the - Epson WorkForce Pro WF-3820 | Users Guide - Page 134
of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side off color management in your printer software. 1. Select Color Matching from the pop-up menu in the print window. 2. Select one of the available options. - Epson WorkForce Pro WF-3820 | Users Guide - Page 135
you selected on the Color Matching menu. 4. Select one of the available options. Color Matching and Color Options Settings EPSON Color Controls Lets you manage color using controls in your printer software or Color Options Settings Manual Settings Lets you select manual color adjustments. Click - Epson WorkForce Pro WF-3820 | Users Guide - Page 136
Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Driver or Options. You see a screen like this can select these settings on the Options or Driver tab. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or - Epson WorkForce Pro WF-3820 | Users Guide - Page 137
black printing Allows you to print using black ink when color ink is expended. Bidirectional printing Prints in both directions choose whether or not to receive warning notifications from the printer software for various operating conditions. Establish bidirectional communication Allows the product - Epson WorkForce Pro WF-3820 | Users Guide - Page 138
Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock. 138 - Epson WorkForce Pro WF-3820 | Users Guide - Page 139
Pause Printer. • To display other printer information wireless network as your Epson product. 1. Download the Epson Smart Panel app from your device's app store or from Epson's website. 2. Open the Epson Smart Panel app and select a print menu on the home screen. 3. Follow the on-screen instructions - Epson WorkForce Pro WF-3820 | Users Guide - Page 140
Cancelling Printing Using the Product If you need to cancel printing, select Cancel, then select Cancel again to confirm. Parent topic: Printing from a Computer 140 - Epson WorkForce Pro WF-3820 | Users Guide - Page 141
Epson ScanSmart Selecting Epson ScanSmart Settings Scanning in Epson Scan 2 Starting a Scan After placing your originals on your product for scanning, start scanning using one . Note: Restart your computer after installing the product software to enable scanning from the control panel. 2. Place - Epson WorkForce Pro WF-3820 | Users Guide - Page 142
Select one of the scanned files to a destination that you have registered with Epson Connect. • WSD lets you manage network scanning in Services for Devices) port on your Windows 7 or Windows Vista computer (the port is set up automatically on Windows 10 and Windows 8.x). 6. Follow the instructions - Epson WorkForce Pro WF-3820 | Users Guide - Page 143
Control Panel Scanning Options Parent topic: Starting a Scan Related tasks Using Epson Scan to Cloud Entering Characters on the LCD Screen Using Presets Related topics Setting Up and Scanning to a Network Folder or FTP Server Placing Originals - Epson WorkForce Pro WF-3820 | Users Guide - Page 144
are prompted to setup the server. Select Proceed to open the server settings screen or select Done to continue. You see a screen like this: 5. Do one of the following: • Select Contacts and choose an email address from the Contacts list. • Select Keyboard to use the displayed keyboard to enter the - Epson WorkForce Pro WF-3820 | Users Guide - Page 145
connected to the same network as your product. You can save the scanned file as a JPEG or PDF file. Note: Be sure you have installed Epson Scan 2, ScanSmart, and Event Manager on your computer before scanning to your computer. 1. Place your original on the product for scanning. Note: To scan a multi - Epson WorkForce Pro WF-3820 | Users Guide - Page 146
not listed, select Search Again.) • If you computer is connected to your product using a USB cable, select USB Connection. 7. Select Save as PDF and choose one of the following options: • Preview on Computer to preview the scan and select file save settings in ScanSmart. • Save as JPEG to save the - Epson WorkForce Pro WF-3820 | Users Guide - Page 147
You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first set up a WSD port Driver Software Installation screen, make sure your product is listed as Ready to use. Then click Close. 9. Do one of the following: • Windows 7: Click and select Devices and Printers - Epson WorkForce Pro WF-3820 | Users Guide - Page 148
this: 4. Press the right arrow icon and select Cloud. 5. Select Select Destination to select a destination. Note: You must register your product with Epson Connect to select a destination. 6. Change any of the displayed settings on the Scan tab as necessary. 7. Select the Advanced Settings tab to - Epson WorkForce Pro WF-3820 | Users Guide - Page 149
Your product scans your original and saves the scanned file to the selected destination. Parent topic: Starting a Scan Using the Product Control Panel Related references Control Panel Scanning Options Related topics Placing Originals on the Product Scanning to a Memory Device You can scan an - Epson WorkForce Pro WF-3820 | Users Guide - Page 150
9. On the Scan tab, press the Save icon to start scanning. Your product scans your original and saves the scanned file to the memory card or USB device. Parent topic: Starting a Scan Using the Product Control Panel Related references Control Panel Scanning Options Related topics Placing Originals on - Epson WorkForce Pro WF-3820 | Users Guide - Page 151
Scan to setting File Format Resolution Scan Area Original Type Density Available options Description JPEG Select for photos. You can also select the Compression Ratio. PDF (Single Page) PDF (Multi-Page) Select for documents. You can also select the Compression Ratio and PDF Settings. PDF/A ( - Epson WorkForce Pro WF-3820 | Users Guide - Page 152
site and register its location to your product's Contacts list. Note: If you are creating a shared network folder on a Mac, see your Mac documentation for instructions on creating the folder. The instructions here are for Windows. 152 - Epson WorkForce Pro WF-3820 | Users Guide - Page 153
server. 1. If you are scanning to a network folder on your computer, do one of the following to check the format of your computer name: • Windows 10 Settings, change the computer's name, and click OK. (See Windows Help for instructions, if necessary.) Note: You need to be logged into Windows as an - Epson WorkForce Pro WF-3820 | Users Guide - Page 154
a list of contacts for scanning to email or to a network folder or FTP server. 1. Press the home button, if necessary. 2. Select Scan and do one of the following: • To create a contact for scanning to email, select Email. • To create a location for scanning to a network folder or FTP, select Network - Epson WorkForce Pro WF-3820 | Users Guide - Page 155
keyboard to enter the network path to the shared folder, and select OK. Enter the folder path name for the Location setting in one of the following formats depending on the Communication Mode setting you selected: • SMB: \\host_name\folder • FTP: ftp://host_name/folder_name • For a network folder or - Epson WorkForce Pro WF-3820 | Users Guide - Page 156
the IP address for your product on the sheet. Note: These instructions use Internet Explorer as an example browser. 1. Start Internet Explorer on : The network path to the shared folder. Enter the folder path name in one of the following formats depending on the Type setting you selected: • SMB: - Epson WorkForce Pro WF-3820 | Users Guide - Page 157
Related tasks Scanning to a Network Folder or FTP Server Printing a Network Status Sheet Scanning to a Network Folder or FTP Server You can scan an image and save it to a network folder on your computer or on an FTP server using your product's control panel. You can either enter the folder path - Epson WorkForce Pro WF-3820 | Users Guide - Page 158
You see a screen like this: 5. Do one of the following: • Select Contacts and choose a saved location the folder location, and press OK. Enter the folder path name for the Location setting in one of the following formats depending on the Communication Mode setting you selected: • SMB: \\host_name - Epson WorkForce Pro WF-3820 | Users Guide - Page 159
in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. • Windows 10: Click and select EPSON > Epson Scan 2. • Windows 8.x: Navigate to the Apps screen and select - Epson WorkForce Pro WF-3820 | Users Guide - Page 160
You see an Epson Scan 2 window like this: 160 - Epson WorkForce Pro WF-3820 | Users Guide - Page 161
cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.) 2. Select your product. Note - Epson WorkForce Pro WF-3820 | Users Guide - Page 162
You see an Epson Scan 2 window like this: 162 - Epson WorkForce Pro WF-3820 | Users Guide - Page 163
the home screen. 4. Follow the on-screen instructions to scan and save your original. Parent topic: Starting a Scan Scanning a Document in Epson ScanSmart You can scan and review documents and photos in Epson ScanSmart. Note: The images in this guide show Windows screens. Mac screens may be slightly - Epson WorkForce Pro WF-3820 | Users Guide - Page 164
You see a screen like this: 3. Select an option for the Scan area setting, if necessary. Note: The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed. It does not scale the image to the selected size. 4. Select SCAN. 164 - Epson WorkForce Pro WF-3820 | Users Guide - Page 165
When scanning is complete, you see a screen like this: 5. You can review, edit, or reorder the scanned images as follows: • Select + Scan • Control-click two images, select Stitch Images, and follow the on-screen instructions to combine them into a single image. 6. If Photo Mode is automatically - Epson WorkForce Pro WF-3820 | Users Guide - Page 166
an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Parent topic: Scanning Saving a Scan You can save a scanned image to your computer in a variety of formats. 1. Make sure your originals - Epson WorkForce Pro WF-3820 | Users Guide - Page 167
the file. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image services such as Gmail are not supported. If you do not have a supported email program, you see an error message. 1. Make sure your originals are scanned and reviewed - Epson WorkForce Pro WF-3820 | Users Guide - Page 168
opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service. 1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action window, click - Epson WorkForce Pro WF-3820 | Users Guide - Page 169
Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, your computer, click the checkbox. 5. Click Send. Parent topic: Scanning a Document in Epson ScanSmart Printing a Scan You can print your scanned image and save the scanned file to - Epson WorkForce Pro WF-3820 | Users Guide - Page 170
1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action window, click Print. You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to - Epson WorkForce Pro WF-3820 | Users Guide - Page 171
Changing the File Name Settings Changing the Save Settings Customizing Action Icons Parent topic: Scanning Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with your computer. Note: A product connected to - Epson WorkForce Pro WF-3820 | Users Guide - Page 172
and more. Note: If you select Auto Mode, you cannot change the scan settings. 1. Click the Settings button. You see a screen like this: 2. Do one of the following: • To change Document Mode settings, select Document Mode > Custom Settings. • To change Photo Mode settings, select Photo Mode and click - Epson WorkForce Pro WF-3820 | Users Guide - Page 173
You see a screen like this: 3. Change the settings as necessary and click Save. Parent topic: Selecting Epson ScanSmart Settings Related references Additional Scanning Settings - Main Settings Tab 173 - Epson WorkForce Pro WF-3820 | Users Guide - Page 174
Additional Scanning Settings - Advanced Settings Tab Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab. 174 - Epson WorkForce Pro WF-3820 | Users Guide - Page 175
: • Enter a prefix for the file name. • Select the date format. • Select a numbering format as the counter format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans. 1. Click the Settings button. 175 - Epson WorkForce Pro WF-3820 | Users Guide - Page 176
You see a screen like this: 2. Click the Save Settings tab. 176 - Epson WorkForce Pro WF-3820 | Users Guide - Page 177
the settings as necessary. 4. Click Open folder after saving to open the file folder after a file is saved. 5. Click Close. Save Settings Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved. PDF Options 177 - Epson WorkForce Pro WF-3820 | Users Guide - Page 178
PDF/A File Create file with all pages Compression Level Description Creates a PDF that conforms to PDF/A-1 standards Saves all pages as one file Selects the compression level for color or grayscale images JPEG Options Setting Image Quality Options Options - Encoding (Windows only) Standard - Epson WorkForce Pro WF-3820 | Users Guide - Page 179
Parent topic: Changing the Save Settings Customizing Action Icons You can customize which scan action icons appear on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen. 1. Click the Settings button. You see a screen like this: 2. - Epson WorkForce Pro WF-3820 | Users Guide - Page 180
or change settings as necessary. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain - Epson WorkForce Pro WF-3820 | Users Guide - Page 181
You see this window: 181 - Epson WorkForce Pro WF-3820 | Users Guide - Page 182
correct skewed originals, image contents, or both. 9. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 10. Reinsert your original into the ADF, if necessary. 11. Do one of the following: • If you're scanning in Document Mode, select - Epson WorkForce Pro WF-3820 | Users Guide - Page 183
Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be originals, lets you lay out images from both sides of the original onto one scanned page. Rotate Rotates the original image clockwise to the desired angle - Epson WorkForce Pro WF-3820 | Users Guide - Page 184
then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component Pro is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component using - Epson WorkForce Pro WF-3820 | Users Guide - Page 185
File Name setting and select a Folder setting for your document. 14. Click Scan. The scanned image is saved as a searchable PDF. Parent topic: Scanning in Epson Scan 2 185 - Epson WorkForce Pro WF-3820 | Users Guide - Page 186
format created for exchanging data between many programs, such as graphic and DTP software. Multi-TIFF (*.tif) A TIFF file format when multiple pages are saved multi-page documents in one PDF file. Recognized text in the scanned document can be searched. Parent topic: Scanning in Epson Scan 2 Scan - Epson WorkForce Pro WF-3820 | Users Guide - Page 187
the resolution setting you need: • You will scan the image at its original size but enlarge it later in an image-editing program. Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same amount you will increase the image size to retain a high image quality. For - Epson WorkForce Pro WF-3820 | Users Guide - Page 188
This will erase all of your network settings and fax data. Note: Your product may look different from the illustrations in this guide, but the instructions are the same. Connecting a Telephone or Answering Machine Setting Up Fax Features Setting Up Contacts and Contact Groups Sending Faxes Receiving - Epson WorkForce Pro WF-3820 | Users Guide - Page 189
1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your - Epson WorkForce Pro WF-3820 | Users Guide - Page 190
2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. 3. Connect a second phone cable to your telephone or answering machine and to the EXT port on your product. 190 - Epson WorkForce Pro WF-3820 | Users Guide - Page 191
the EXT port for your product to detect an incoming fax call when the phone is picked up. Epson cannot guarantee compatibility with VoIP, cable phone systems, or fiberoptic digital services such as FIOS. Parent topic: Faxing Related tasks Receiving Faxes Automatically Setting Up Fax Features Before - Epson WorkForce Pro WF-3820 | Users Guide - Page 192
in the fax header identifies the source of the faxes you send. 6. On the Distinctive Ring Setting screen, do one of the following: • If you have subscribed to a distinctive ring service from your telephone company, select Settings. Select the ring pattern to be used for incoming faxes or select All - Epson WorkForce Pro WF-3820 | Users Guide - Page 193
screen, do one of the following to Answer setting is correct. If you select to receive faxes manually, you need to answer every call and use the product's Fax Connection screen, select Start Checking and follow the on-screen instructions to check the fax connection and print a report of the check - Epson WorkForce Pro WF-3820 | Users Guide - Page 194
You see a screen like this: 3. Set the switch to Use to activate the setting. 4. Select Access Code. 5. Use the numeric keypad to enter the access code, such as 9, and select OK. Parent topic: Setting Up Basic Fax Features Related tasks Entering Characters on the LCD Screen Setting the Number of - Epson WorkForce Pro WF-3820 | Users Guide - Page 195
You see a screen like this: 3. Select the number of rings and select OK. Make sure to select a number higher than the number of rings your answering machine is set to for answering a call. Note: An answering machine picks up every call faster than the product, but the product can detect fax tones - Epson WorkForce Pro WF-3820 | Users Guide - Page 196
You see a screen like this: 5. Select the group of settings you want to change. Basic Settings - Fax Send Settings - Fax Receive Settings - Fax Report Settings - Fax Security Settings - Fax Parent topic: Setting Up Fax Features Basic Settings - Fax Set the basic options you want to use for incoming - Epson WorkForce Pro WF-3820 | Users Guide - Page 197
Receive Mode Distinctive Ring PSTN PBX Fax Header Your Phone Number Manual Auto All Single Double Triple Double&Triple Description Turns on Error the same line and assign different ring patterns to each. If you use this service, select the number of rings for your fax number so your product can - Epson WorkForce Pro WF-3820 | Users Guide - Page 198
Setting Rings to Answer Options 1 to 9 Remote Receive Off On Start Code Rejection Fax Various Description Sets the number of rings before your product receives a fax. If Receive Mode is set to Auto and an answering machine is connected to the product, make sure this setting is set higher than - Epson WorkForce Pro WF-3820 | Users Guide - Page 199
PDFs and saves them on an external memory device connected to the printer You can also create a folder on the memory device by selecting Create a folder to save fax data and following the on-screen instructions. Print Settings Setting Auto Reduction Split Page Settings Auto Rotation Add Reception - Epson WorkForce Pro WF-3820 | Users Guide - Page 200
Setting 2-Sided Print Start Timing Collation Stack Print Suspend Time Quiet Mode Options On Off All Pages Received First Page Received On Off Off On Time to Stop Time to Restart On Off Description Select On to print incoming faxes double sided. You can also select the Binding Margin. Select to - Epson WorkForce Pro WF-3820 | Users Guide - Page 201
in the contacts list or history Requires you to enter fax numbers twice to prevent errors Allows faxing to more than one number Allows faxing only to one number Selects whether or not to display a recipient confirmation screen before a fax is sent Automatically erases sent or received fax data - Epson WorkForce Pro WF-3820 | Users Guide - Page 202
the product control panel. Also first confirm that you can send and receive faxes using the control panel. 1. Do one of the following: • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs - Epson WorkForce Pro WF-3820 | Users Guide - Page 203
You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax - Epson WorkForce Pro WF-3820 | Users Guide - Page 204
Utility. 2. Double-click FAX Utility, if necessary. You see this window: 3. Select your FAX product in the Printer list. 4. Select Fax Settings. 5. Follow the prompts that appear on the screen to enter your fax header information and select your fax settings. Note: For - Epson WorkForce Pro WF-3820 | Users Guide - Page 205
a Contact Creating a Contact Group Editing or Deleting a Contact Group Parent topic: Setting Up Contacts and Contact Groups Related tasks Receiving Faxes Manually Creating a Contact You can create a list of contacts to save frequently used fax numbers. Note: You can create up to 100 contacts - Epson WorkForce Pro WF-3820 | Users Guide - Page 206
You see a screen like this: 4. Select Add Entry. 5. Select Add Contact. You see a screen like this: 6. Select the registry number you want to use for the contact you are adding. 7. Select the Name field, use the displayed keyboard to enter the contact name (up to 30 characters), and select OK. 206 - Epson WorkForce Pro WF-3820 | Users Guide - Page 207
8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for an entry (up to 30 characters), and select OK. (This field is optional.) 9. Select the Fax Number field, and use the numeric keypad to enter the fax number, and select OK. You can enter up to 64 - Epson WorkForce Pro WF-3820 | Users Guide - Page 208
You see a screen like this: 5. Do one of the following: • To delete the contact, select Delete and select Yes on the confirmation screen. • To edit the contact, select Edit, and change the - Epson WorkForce Pro WF-3820 | Users Guide - Page 209
You see a screen like this: 3. Select Contacts. 4. Select Add Entry. 5. Select Add Group. You see a screen like this: 6. Select the registry number you want to use for the group you are adding. 7. Select the Group Name field, use the displayed keyboard to enter the group name (up to 30 characters), - Epson WorkForce Pro WF-3820 | Users Guide - Page 210
8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for a group (up to 30 characters), and select OK. (This field is optional.) 9. Select Contact(s) Added to the Group. You see your contacts list. 10. Select each contact you want to include in your group. - Epson WorkForce Pro WF-3820 | Users Guide - Page 211
4. Select the icon next to the group you want to edit or delete. You see a screen like this: 5. Do one of the following: • To delete the group, select Delete and select Yes on the confirmation screen. • To edit the group, select Edit and change the - Epson WorkForce Pro WF-3820 | Users Guide - Page 212
on the product for faxing. 2. Press the home button, if necessary. 3. Select Fax. You see a screen like this: 4. Do one of the following to select fax recipients: • Manually enter a fax number: Select Keypad, enter a fax number using the numeric keypad, and select OK when done. To add another fax - Epson WorkForce Pro WF-3820 | Users Guide - Page 213
your originals, your product dials the number and sends the fax. Note: If the fax number is busy or there is a problem, the product automatically redials after one minute. While the product is sending a color fax, other features are unavailable. Parent topic: Sending Faxes from the Product Control - Epson WorkForce Pro WF-3820 | Users Guide - Page 214
Setting Resolution Density Remove Background Sharpness ADF Continuous Scan Original Size (Glass) Color Mode Direct Send Options Standard Fine Photo Varying levels available Auto Varying levels available Varying levels available Off On Half Letter A5 Letter Legal A4 B&W Color Off On Send Fax Later - Epson WorkForce Pro WF-3820 | Users Guide - Page 215
: Sending Faxes from the Product Control Panel Sending a Fax at a Specified Time You can send a fax at a time of your choice. You can only schedule one fax at a time. Note: Make sure the product's date and time settings are correct. You can only send faxes in black-andwhite when you use - Epson WorkForce Pro WF-3820 | Users Guide - Page 216
4. Enter a fax number or select a number from the Contacts or Recent list. 5. Select the Fax Settings tab. 6. Select Send Fax Later. 7. Select On. 8. Select Time, use the numeric keypad on the LCD screen to enter your desired time, and select OK, then select OK again. 9. Select the Recipient tab and - Epson WorkForce Pro WF-3820 | Users Guide - Page 217
, or Character Density settings, click the Preferences or Properties button, change the necessary settings, and click OK. Note: If you see a Setup, Printer, or Options button, click it. Then click Preferences or Properties on the next screen. For more information about selecting fax print settings - Epson WorkForce Pro WF-3820 | Users Guide - Page 218
If you're faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information. 218 - Epson WorkForce Pro WF-3820 | Users Guide - Page 219
like this: 7. Enter the recipient's name and fax number or select a recipient from the phonebook, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next. 9. Click Send to transmit your fax - Epson WorkForce Pro WF-3820 | Users Guide - Page 220
File menu, or another command. See your application's help utility for details. 3. Select your product FAX option as the Printer setting. 4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. 5. Select the number of pages you are faxing - Epson WorkForce Pro WF-3820 | Users Guide - Page 221
You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • - Epson WorkForce Pro WF-3820 | Users Guide - Page 222
You see this window: 9. Select the Color and Image Quality settings you want to use for your fax. 10. Click Fax. Parent topic: Sending Faxes Dialing Fax Numbers from a Connected Telephone If you connected a telephone to the EXT port on your product, you can send a fax by dialing the fax number from - Epson WorkForce Pro WF-3820 | Users Guide - Page 223
with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Receiving a Fax by Polling Saving and Viewing Received Faxes Saving voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and press a - Epson WorkForce Pro WF-3820 | Users Guide - Page 224
telephone before receiving a fax. 1. To change the Receive Mode, select Settings > General Settings > Fax Settings > Basic Settings > Receive Mode and select Manual. 2. When the connected telephone rings, answer the call. 3. If you hear a fax tone, select Fax on the LCD display. Note: To receive - Epson WorkForce Pro WF-3820 | Users Guide - Page 225
a Fax by Polling You can use polling to receive a fax from another fax machine (such as a fax information service). Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this - Epson WorkForce Pro WF-3820 | Users Guide - Page 226
displayed on the screen. 10. Select the icon. 11. Select one of the printing or deleting options, and follow the on-screen instructions. Note: Delete faxes after you print or view them to prevent connected to your product. 1. Insert a supported external USB device into the product's USB port. 226 - Epson WorkForce Pro WF-3820 | Users Guide - Page 227
2. Press the home button, if necessary. 3. Select Settings > General Settings > Fax Settings > Receive Settings > Fax Output Settings. You see a screen like this: 4. Select Save to Memory Device 5. Select Yes to save the fax or Yes and Print to save and print the fax. Parent topic: Receiving Faxes - Epson WorkForce Pro WF-3820 | Users Guide - Page 228
You see a screen like this: 3. Select the icon. 4. Select Transmission Log and select the fax job you want to check. Note: If you see a numbered icon above the icon on your product's LCD screen or the received fax light is flashing, received faxes have been temporarily saved to the product's memory. - Epson WorkForce Pro WF-3820 | Users Guide - Page 229
You see a screen like this: 3. Select the icon. 4. Select Fax Report. 5. Select the fax report you want to print. Fax Report Options Parent topic: Faxing Fax Report Options Select the fax report or list you want to print. Last Transmission Print a report on the previous fax that was sent or received - Epson WorkForce Pro WF-3820 | Users Guide - Page 230
here to work with an external USB device connected to your product. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Connecting a USB Device Disconnecting a USB Device Viewing and Printing from the LCD Screen Transferring Files on - Epson WorkForce Pro WF-3820 | Users Guide - Page 231
you finish working with a USB device, follow these steps to remove it. 1. If your product is connected to your computer using a USB cable, do one of the following: • Windows: Open the My Computer, Computer, This PC, or Windows Explorer utility. Then right-click the name of your USB device (listed - Epson WorkForce Pro WF-3820 | Users Guide - Page 232
than 999 JPEG images on your device, the images are divided into groups, and you must first select the group you want to display. 4. Do one of the following to select your photos: • In Tile View, select the thumbnail images of the photos you want to print. • In Single View, select - Epson WorkForce Pro WF-3820 | Users Guide - Page 233
print settings, select Settings and Print and select the necessary settings. 6. Select To Check Printing and select the necessary settings. 7. To print more than one copy, select Copies and use the numeric keypad to select the number of copies (up to 99). 8. When you are ready to print, select the - Epson WorkForce Pro WF-3820 | Users Guide - Page 234
Expands the image to the edge of the paper (slight cropping may occur) Leaves a small margin around the image Prints 20 images on one page Prints thumbnail images with file information Automatically crops the photo to fit into the selected photo layout Turns off automatic cropping Provides good - Epson WorkForce Pro WF-3820 | Users Guide - Page 235
or you may lose data from the device. 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Select Printer Settings. 5. Select Memory Device Interface. 235 - Epson WorkForce Pro WF-3820 | Users Guide - Page 236
sure your product is connected to a computer. 2. Insert a USB device or its USB cable into the USB port on the front of your product. 3. Do one of the following to access your USB device files from your computer: • Windows: Open the My Computer, Computer, This PC, or Windows Explorer utility, then - Epson WorkForce Pro WF-3820 | Users Guide - Page 237
• Mac with a network connection: Select the hard drive icon on your desktop or select Computer from the Go menu, select your product in the SHARED section of the sidebar (you may need to widen the sidebar to see the name), and select the USBSTORAGE icon. 4. Select the folder that contains your files - Epson WorkForce Pro WF-3820 | Users Guide - Page 238
the end of its service life, you need to replace it. You may also need to replace a cartridge that is more than six months old if your printouts do not look their best, even after cleaning and aligning the print head. Note: Please dispose of your used Epson branded ink cartridges and maintenance - Epson WorkForce Pro WF-3820 | Users Guide - Page 239
not touch the ink cartridge ink supply port or surrounding area. • Install a new ink cartridge immediately after removing an expended one. Leaving cartridges uninstalled can dry out the print head and may prevent the product from printing. • Do not turn off the printer during cartridge replacement - Epson WorkForce Pro WF-3820 | Users Guide - Page 240
a variable ink safety reserve remains in the cartridge when your printer indicates that it is time to replace the cartridge. Quoted ink yields do Ink Cartridges and Maintenance Boxes Check Cartridge and Maintenance Box Status Your product and its software will let you know when an ink cartridge - Epson WorkForce Pro WF-3820 | Users Guide - Page 241
or maintenance box status at any time using a utility on your Windows computer. Note: You can continue printing while the low ink message is displayed. Replace the ink cartridges when required. 1. To check your status, access the Windows Desktop and double-click the icon for your product in the - Epson WorkForce Pro WF-3820 | Users Guide - Page 242
installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status. 3. To disable the low ink reminder, right-click the product icon in the Windows taskbar and select Monitoring Preferences. 242 - Epson WorkForce Pro WF-3820 | Users Guide - Page 243
You see this window: 4. Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen. 5. To disable promotional offers, deselect the Display Epson Offers checkbox. 6. Click OK. Parent topic: Check Cartridge and Maintenance Box Status 243 - Epson WorkForce Pro WF-3820 | Users Guide - Page 244
. Replace the ink cartridges when required. 1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor - Epson WorkForce Pro WF-3820 | Users Guide - Page 245
authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as - Epson WorkForce Pro WF-3820 | Users Guide - Page 246
822XL 822XL Parent topic: Purchase Epson Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Make sure you have your ones. Caution: Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out. Do not open ink - Epson WorkForce Pro WF-3820 | Users Guide - Page 247
position. If the ink cartridge holder returns to the home position (far right), repeat steps 1 and 2. Caution: Do not move the print head by hand or use any kind of tool to remove a cartridge; otherwise, you may damage your product. Do not touch the flat white cable inside the printer. 247 - Epson WorkForce Pro WF-3820 | Users Guide - Page 248
carefully. Do not take the used cartridge apart or try to refill it. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep - Epson WorkForce Pro WF-3820 | Users Guide - Page 249
Before opening the new cartridge package, shake it gently four or five times. Caution: Do not shake the cartridges after opening the packages, or ink may leak. 5. Remove the cartridge from the package. Caution: Do not touch the green chip on the cartridge. Install the new cartridge immediately after - Epson WorkForce Pro WF-3820 | Users Guide - Page 250
from the cartridge. Caution: Do not remove any other labels or seals, or ink will leak. 7. Insert the new cartridge into the holder and push it down head moves to its home position and the printer starts charging the ink. This takes about 90 seconds. When you see a confirmation message on the screen - Epson WorkForce Pro WF-3820 | Users Guide - Page 251
from dirt and dust and store it in the same environment as the printer. The valve in the ink supply port is designed to contain any excess ink, but do not touch the ink supply port or surrounding area. Always store ink cartridges with the label facing up; do not store cartridges upside-down. Parent - Epson WorkForce Pro WF-3820 | Users Guide - Page 252
Epson Status ink, click the Delete or button to cancel your print job. If you see an error message, click OK. 3. In the Apple menu or the Dock, select System Preferences. 4. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 5. Select Driver - Epson WorkForce Pro WF-3820 | Users Guide - Page 253
Paper or Envelope as the paper type setting. 13. Select the Grayscale option. 14. Click Print to print your document. Parent topic: Printing with Black Ink and Expended Color Cartridges 253 - Epson WorkForce Pro WF-3820 | Users Guide - Page 254
setting, and depends on other selected print settings. To use this feature, Epson Status Monitor must be enabled. • Click Yes to use a mixture of color inks to create black, or No to continue using the remaining black ink for the document you are printing. • Click Disable this feature to continue - Epson WorkForce Pro WF-3820 | Users Guide - Page 255
. Note: Do not tilt the used maintenance box or take it apart. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep the - Epson WorkForce Pro WF-3820 | Users Guide - Page 256
box into the holder and push it all the way in. 7. Press the tab on the maintenance box cover and reattach it. Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box 256 - Epson WorkForce Pro WF-3820 | Users Guide - Page 257
also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Print Head Maintenance Aligning the - Epson WorkForce Pro WF-3820 | Users Guide - Page 258
Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the product. 3. Press the home button, if - Epson WorkForce Pro WF-3820 | Users Guide - Page 259
cleaning 8. Do one of the following: • If there are no gaps, select O. • If there are gaps or the pattern is faint, select X and continue. 9. Follow the instructions on the screen does not improve, contact Epson support. Parent topic: Print Head Nozzle Check Related concepts Print Head Cleaning 259 - Epson WorkForce Pro WF-3820 | Users Guide - Page 260
. 1. Load a few sheets of plain paper in the product. 2. Do one of the following: • Windows: Access the Windows Desktop and right-click the , Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 3. Select Print Head - Epson WorkForce Pro WF-3820 | Users Guide - Page 261
has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head. Note: You cannot clean the print head if an ink cartridge is expended, and may not be able to clean it when a cartridge is low. You must replace the cartridge first. Cleaning the Print Head - Epson WorkForce Pro WF-3820 | Users Guide - Page 262
Parent topic: Print Head Maintenance Related concepts Purchase Epson Ink Cartridges and Maintenance Box Related tasks Removing and Installing Ink Cartridges Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1. Make sure - Epson WorkForce Pro WF-3820 | Users Guide - Page 263
. If quality still does not improve, contact Epson. Parent topic: Print Head Cleaning Related tasks a few sheets of plain paper in the product. 3. Do one of the following: • Windows: Access the Windows Desktop and , or Printers & Scanners, select your product, and select Options & Supplies. - Epson WorkForce Pro WF-3820 | Users Guide - Page 264
You see a window like this: 5. Click Start to begin the cleaning cycle. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print. 6. - Epson WorkForce Pro WF-3820 | Users Guide - Page 265
head up to 4 times, wait at least 6 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic: Print Head Cleaning Related tasks Loading Paper in the Cassette Aligning the Print Head Using the Product Control Panel You can align - Epson WorkForce Pro WF-3820 | Users Guide - Page 266
5. Select Print Head Alignment . 6. Select one of the following options: • Ruled Line Alignment if vertical lines in your printout are misaligned. • Horizontal Alignment if your printout contains horizontal banding. 7. Follow the on-screen instructions to print an alignment sheet. Note: Do not - Epson WorkForce Pro WF-3820 | Users Guide - Page 267
paper in the product. 3. Press the home button, if necessary. 4. Select Settings > Maintenance > Print Quality Adjustment. 5. Follow the on-screen instructions to print an alignment sheet. Note: Do not cancel printing while you are printing head alignment patterns. 6. Check the printed patterns on - Epson WorkForce Pro WF-3820 | Users Guide - Page 268
least amount of separation or overlap. 7. Continue following the on-screen instructions to finish the print quality adjustment. Parent topic: Adjusting Print Quality Related tasks Loading Paper in the Cassette Cleaning the Paper Guide If you see ink on the back of a printout, you can clean the paper - Epson WorkForce Pro WF-3820 | Users Guide - Page 269
Checking the Number of Sheets on the LCD Screen You can view the number of sheets of paper that have fed through the product on the LCD screen. 1. Press the home button, if necessary. 2. Select Settings > Print Counter to view the number of prints (In Total, B&W and Color). 3. Select Print Sheet > - Epson WorkForce Pro WF-3820 | Users Guide - Page 270
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, - Epson WorkForce Pro WF-3820 | Users Guide - Page 271
5. Open the document cover. 271 - Epson WorkForce Pro WF-3820 | Users Guide - Page 272
6. Clean the scanner glass and the glass area on the left with a soft, lint-free cloth (microfiber is recommended) moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. 7. Close the document cover. 272 - Epson WorkForce Pro WF-3820 | Users Guide - Page 273
8. Open the ADF cover. 273 - Epson WorkForce Pro WF-3820 | Users Guide - Page 274
transportation as described here. Caution: During transportation and storage, follow these guidelines: • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. 274 - Epson WorkForce Pro WF-3820 | Users Guide - Page 275
storing your product for a long period, replace low, expended, or expired ink to help prevent the print head from drying out. Store your product in a all the paper from the product. 5. Close the output tray and paper support. 6. Remove any memory device inserted in the product. 7. Lift up the - Epson WorkForce Pro WF-3820 | Users Guide - Page 276
possible, or use equivalent materials with cushioning around the product. Keep the product level during transportation. Be sure to remove the tape from the ink cartridge holder before turning on your product. If print quality has declined when you print again, clean and align the print head. Parent - Epson WorkForce Pro WF-3820 | Users Guide - Page 277
Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Faxing Problems Solving USB Device Problems Uninstall Your Product Software Where to Get Help Viewing the Help Screen You can view troubleshooting or how-to topics - Epson WorkForce Pro WF-3820 | Users Guide - Page 278
Select Troubleshooting or How To to view instructional images or animations. Parent topic: Solving Problems Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada - Epson WorkForce Pro WF-3820 | Users Guide - Page 279
pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson Support. The printer's borderless printing ink pad has reached the end of its service life. It is not a userreplaceable part. Please contact Epson Support. Condition/solution Turn the product off and - Epson WorkForce Pro WF-3820 | Users Guide - Page 280
services, update the root certificate from the Epson Web Config utility Check that the printer driver problem with the network connection to your product. Set up your product on the network again. Access the Web Config utility and update the cloud service root certificate. Make sure the printer - Epson WorkForce Pro WF-3820 | Users Guide - Page 281
, check your security software settings. • Check the computer's network type to make sure it is not set to Public; you cannot save a scan to a shared folder over a public network. Click the link to "Cannot Save a Scan to a Shared Folder Over a Network" below for instructions. • Make sure the - Epson WorkForce Pro WF-3820 | Users Guide - Page 282
. See the link below for instructions on accessing Web Config. The file printer will advise you when the pad requires replacing and this can only be performed by an authorized Epson Service provider. The Epson warranty does not cover the cost of this replacement. Parent topic: Solving Problems - Epson WorkForce Pro WF-3820 | Users Guide - Page 283
Connecting a Telephone or Answering Machine Checking for Software Updates Creating a Shared Network Folder Accessing the Web Config Utility Related topics Solving Paper Problems Wi-Fi or Wired Networking Running a Product Check Running a product check helps you determine if your product is operating - Epson WorkForce Pro WF-3820 | Users Guide - Page 284
try uninstalling and reinstalling your printer software. • If the page prints but the nozzle check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic: Solving - Epson WorkForce Pro WF-3820 | Users Guide - Page 285
You see a screen like this: 4. Select one of these options: • Network Settings: Resets all network Problems Solving Setup Problems Check these sections if you have problems while setting up your product. Product Does Not Turn On or Off Noise After Ink Installation Software Installation Problems - Epson WorkForce Pro WF-3820 | Users Guide - Page 286
may charge improperly and use excess ink the next time you turn it Epson for help. Parent topic: Solving Setup Problems Software Installation Problems If you have problems while installing your product software problems installing software, disconnect the cable and carefully follow the instructions - Epson WorkForce Pro WF-3820 | Users Guide - Page 287
report and check the codes and messages on the report to help determine the cause of the problem. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. • Try restarting your router following the instructions in your router documentation. 287 - Epson WorkForce Pro WF-3820 | Users Guide - Page 288
to the list. • If your router or access point does not broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually. • If your router or access point has security enabled, determine the kind of security it is using and any - Epson WorkForce Pro WF-3820 | Users Guide - Page 289
step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet. • If you have replaced your router, reinstall your product software to connect to the new router. • Check to see if your wireless router or access point has an enabled - Epson WorkForce Pro WF-3820 | Users Guide - Page 290
software was installed correctly. If necessary, reinstall your software. Parent topic: Solving Network Problems Wireless your internet service provider for instructions. Parent topic: Solving Network Problems Cannot Print using DHCP, set the IP address manually. • If the IP address assigned to - Epson WorkForce Pro WF-3820 | Users Guide - Page 291
your internet service provider for instructions. • Try restarting your router following the instructions in your router documentation. Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router. • Check to see if your wireless router or - Epson WorkForce Pro WF-3820 | Users Guide - Page 292
, and click Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. • If you see the message "Network product is not available: currently - Epson WorkForce Pro WF-3820 | Users Guide - Page 293
Epson Scan 2 Icon Starting a Scan from a Scanning Program Scanning a Document in Epson ScanSmart Solving Copying Problems Check these solutions if you have problems the onscreen instructions to clear the error. Parent topic: Solving Copying Problems Product Makes software is installed correctly. 293 - Epson WorkForce Pro WF-3820 | Users Guide - Page 294
, and number of your originals are supported by the ADF. • Make sure the originals are loaded correctly. • Slide the edge guides against the edges of the originals. above the arrow mark on the ADF edge guide. Parent topic: Solving Copying Problems Related references Document Jams in the Automatic - Epson WorkForce Pro WF-3820 | Users Guide - Page 295
Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: • Make sure the paper cassette is inserted all the way in the printer guides. Make sure the paper stack is not above the tab on the edge guides manual loading instructions that - Epson WorkForce Pro WF-3820 | Users Guide - Page 296
Paper Jam Problems in the Cassette If paper has jammed in the cassette, follow the steps here to clear the jam. Note: Your product may look different than the one shown, but the steps are the same unless otherwise noted. 1. Cancel the print job, if necessary. 2. Pull out the paper cassette. 296 - Epson WorkForce Pro WF-3820 | Users Guide - Page 297
jammed inside the product. 4. Carefully follow all paper loading instructions and reload the paper. 5. Keep the cassette flat check the other paper jam solutions. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Rear Cover Document Jams in the Automatic Document - Epson WorkForce Pro WF-3820 | Users Guide - Page 298
2. Squeeze the tabs and open the rear cover. 3. Carefully remove any jammed paper from inside the product. 298 - Epson WorkForce Pro WF-3820 | Users Guide - Page 299
4. Carefully remove any jammed paper from the duplexer. 5. Close the rear cover. 299 - Epson WorkForce Pro WF-3820 | Users Guide - Page 300
Document Jams in the Automatic Document Feeder Related tasks Loading Paper in the Cassette Document Jams in the Automatic Document Feeder If you have problems with document jams in the automatic document feeder (ADF), follow the steps here to clear the jam. 1. Cancel the print job, if necessary - Epson WorkForce Pro WF-3820 | Users Guide - Page 301
4. Carefully remove any jammed pages from beneath the ADF. 5. Close the ADF cover, then raise the document cover. 301 - Epson WorkForce Pro WF-3820 | Users Guide - Page 302
302 - Epson WorkForce Pro WF-3820 | Users Guide - Page 303
6. Carefully remove any jammed pages. 303 - Epson WorkForce Pro WF-3820 | Users Guide - Page 304
7. Lower the document cover. 304 - Epson WorkForce Pro WF-3820 | Users Guide - Page 305
the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Cassette Paper Jam Problems in the Rear Cover ADF Original Document Specifications 305 - Epson WorkForce Pro WF-3820 | Users Guide - Page 306
Parent topic: Solving Paper Problems Related references Paper or Media Type Settings - Printing Software Related tasks Cancelling Printing Using problems while printing from your computer. Note: When printing using AirPrint, the available print settings are different from those covered in this manual - Epson WorkForce Pro WF-3820 | Users Guide - Page 307
cancel any stalled print jobs. • In Windows, do one of the following to open the Epson Printer Connection Checker and follow the onscreen instructions to check the connection status: • Windows 10: Click and select Epson Software > Epson Printer Connection Checker. • Windows 8.x: Navigate to the Apps - Epson WorkForce Pro WF-3820 | Users Guide - Page 308
one of the following: • Windows 10: Click and select (Settings) > Devices > Printers Select Enable EPSON Status Solving Problems Printing from ink cartridge replacement position, follow the instructions on replacing an ink cartridge in this manual to move it. 2. Remove and reinsert the replaced ink - Epson WorkForce Pro WF-3820 | Users Guide - Page 309
Problems Printing from a Computer Related tasks Removing and Installing Ink and Printers window before you print. • On a Mac, make sure you download and install the Epson printer driver. service provider for instructions. For the fastest printing, select the following settings in your product software - Epson WorkForce Pro WF-3820 | Users Guide - Page 310
Printers & Scanners, and select your product. Select Options & Supplies, select Options (or Driver C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the Problems Printing from a Computer Related references Paper or Media Type Settings - Printing Software - Epson WorkForce Pro WF-3820 | Users Guide - Page 311
- Windows Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple copies. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac 311 - Epson WorkForce Pro WF-3820 | Users Guide - Page 312
and slide the edge guides against the edges of the paper. • Select the appropriate original size in the copy settings. You can use the preview option in your printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic - Epson WorkForce Pro WF-3820 | Users Guide - Page 313
sure you select a supported borderless page width. • Windows: Make sure you selected the Borderless setting in your printer software. • Mac: Make the printer software for this product. Check the product name at the top of the driver window. Parent topic: Solving Page Layout and Content Problems 313 - Epson WorkForce Pro WF-3820 | Users Guide - Page 314
in your printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems Related edge guide against the edge of the paper. • Select a higher print quality setting in your printer software. • Turn off any high speed settings in your product software. - Epson WorkForce Pro WF-3820 | Users Guide - Page 315
manual. See the Apple website for details. White or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic: Solving Problems software. ink cartridges. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle - Epson WorkForce Pro WF-3820 | Users Guide - Page 316
a support sheet with special paper, or load special paper one sheet at a time. • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting in your product software matches - Epson WorkForce Pro WF-3820 | Users Guide - Page 317
Solving Print Quality Problems Related concepts Print Head Cleaning Related references Paper Specifications Compatible Epson Papers Related tasks incorrectly in your product. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Paper - Epson WorkForce Pro WF-3820 | Users Guide - Page 318
in the Cassette Cleaning the Paper Guide Related topics Replacing Ink Cartridges and Maintenance Boxes Grainy the product software. • You may need to increase the image resolution or print a smaller size; see your software documentation. Note Problems Related concepts Print Head Nozzle Check 318 - Epson WorkForce Pro WF-3820 | Users Guide - Page 319
software. • Select EPSON Standard as the Color Mode (Windows) or Mode (Mac) setting in the printer software. • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. • After you print, the colors in your printout need time to set as the ink - Epson WorkForce Pro WF-3820 | Users Guide - Page 320
Layout and Print Options - Windows Related topics Replacing Ink Cartridges and Maintenance Boxes Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Scanning Speed is Slow Cannot Save - Epson WorkForce Pro WF-3820 | Users Guide - Page 321
. If you do, uninstall both versions and install one version. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Scanning Speed is Slow If scanning speed is slow - Epson WorkForce Pro WF-3820 | Users Guide - Page 322
Epson Scan 2 window, click the icon. On the Scan tab, make sure Quiet Mode is disabled. Note: Quiet Mode is not available on all products. Parent topic: Solving Scanning Problems to your product's control panel contact list or entered the path manually to scan, make sure you used the correct path. • - Epson WorkForce Pro WF-3820 | Users Guide - Page 323
a shared folder takes a very long time, make sure the DNS setting and the DNS domain name are correct. Contact your network administrator for instructions. Parent topic: Solving Scanning Problems Related topics Setting Up and Scanning to a Network Folder or FTP Server Solving Scanned Image Quality - Epson WorkForce Pro WF-3820 | Users Guide - Page 324
Edges are Cropped Parent topic: Solving Problems Scanned Image Quality Problems If you encounter quality problems with your scanned image, try these that extends beyond its base in all directions. • Adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again: • Make - Epson WorkForce Pro WF-3820 | Users Guide - Page 325
. • Adjust these Epson Scan 2 or Epson ScanSmart settings (if printers typically use CMYK (cyan, magenta, yellow, and black). Check the color matching and color management capabilities of your computer, display adapter, and the software : Solving Scanned Image Quality Problems Image Consists of a Few - Epson WorkForce Pro WF-3820 | Users Guide - Page 326
inside. If you are scanning from the ADF, make sure the ADF edge guides fit against the loaded originals. You can also try cleaning the ADF and scanning again. Parent topic: Solving Scanned Image Quality Problems Related tasks Cleaning Your Product Straight Lines in an Image Appear Crooked If - Epson WorkForce Pro WF-3820 | Users Guide - Page 327
• Adjust the following Epson Scan 2 or Epson ScanSmart settings if available, and try scanning again: • Settings tab. (The Image Option must be set to None.) Parent topic: Solving Scanned Image Quality Problems Image Colors are Patchy at the Edges If you are scanning a thick or warped original, cover - Epson WorkForce Pro WF-3820 | Users Guide - Page 328
for scanning. If necessary, move your original away from the edges of the scanner glass slightly. In the Epson Scan 2 or Epson ScanSmart settings, set the Edge Fill setting to None. Parent topic: Solving Scanned Image Quality Problems Related topics Placing Originals on the Product Solving Faxing - Epson WorkForce Pro WF-3820 | Users Guide - Page 329
If you are faxing from a computer, use the Epson FAX Utility to send your fax. • Make your product control panel or fax software to help diagnose the problem. • Verify that the telephone problem may be caused by the DSL filter. Contact your DSL provider. • Make sure you installed the FAX driver - Epson WorkForce Pro WF-3820 | Users Guide - Page 330
analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone - Epson WorkForce Pro WF-3820 | Users Guide - Page 331
to your product's EXT port. • Make sure the Receive Mode is set to Manual. Note: When answering a call that is a fax, wait until the product's has been made before you hang up. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone or Answering Machine Using the Fax Setup - Epson WorkForce Pro WF-3820 | Users Guide - Page 332
a paper jam, the memory full error may appear. Clear any product errors, then ask the sender to resend the fax. Parent topic: Solving Faxing Problems Related references Fax Sending Options Related tasks Saving and Viewing Received Faxes Saving Faxes to an External USB Device Sent Fax Quality is Poor - Epson WorkForce Pro WF-3820 | Users Guide - Page 333
Sent Fax is Received in an Incorrect Size If your recipient receives a fax in an incorrect size, try these solutions: • If you notice size problems in a copied, scanned, or faxed image, turn off the Original Size Auto Detection (Glass) setting in the Settings > General Settings > Basic Settings menu - Epson WorkForce Pro WF-3820 | Users Guide - Page 334
are in the correct format. • If you see an X on the photo selection screen, the image file format is not supported. Parent topic: Solving USB Device Problems Related references External USB Device Specifications USB Device Photo File Specifications Related tasks Setting Up File Sharing for File - Epson WorkForce Pro WF-3820 | Users Guide - Page 335
Transferring Files on a USB Device Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling Product Software - Windows Uninstalling Product Software - Mac Parent topic: Solving - Epson WorkForce Pro WF-3820 | Users Guide - Page 336
All Programs or Programs. Select EPSON, select your product, then click EPSON Printer Software Uninstall. Note: If you see a User Account Control window, click Yes or Continue. In the next window, select your product and click OK. Then follow any on-screen instructions. 5. Do one of the following to - Epson WorkForce Pro WF-3820 | Users Guide - Page 337
driver and your product name remains in the Print & Fax, Print & Scan, or Printers & Scanners window, select your product name and click the - (remove) icon to remove it. Parent topic: Uninstall Your Product Software Where to Get Help If you need to contact Epson for technical support services - Epson WorkForce Pro WF-3820 | Users Guide - Page 338
Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson - Epson WorkForce Pro WF-3820 | Users Guide - Page 339
(Canada) for information on how to return your Epson products for proper disposal. Windows System Requirements Mac Fax Specifications Ink Cartridge Specifications System Requirements To use your product and its software, your computer should use one of these Microsoft operating systems: • Windows 10 - Epson WorkForce Pro WF-3820 | Users Guide - Page 340
the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Mac System Requirements To use your product and its software, your Mac should use one of these - Epson WorkForce Pro WF-3820 | Users Guide - Page 341
Half Letter (5.5 × 8.5 inches [140 × 216 mm]) Plain paper and thick paper Weight Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. Plain paper: 17 lb (64 g/m2) to 24 lb (90 g/m2) Thick paper: 25 lb - Epson WorkForce Pro WF-3820 | Users Guide - Page 342
Printable Area Specifications Note: When printing borderless, quality may decline in the expanded printable area. Single sheets - borders 1 Top/bottom/left/right margins: 0.12 inch (3 mm) minimum 2 Reduced print quality area/top: 1.85 inches (47 mm) minimum 3 Reduced print quality area/bottom: 1.77 - Epson WorkForce Pro WF-3820 | Users Guide - Page 343
1 Reduced print quality area/top: 1.97 inches (50 mm) minimum 2 Reduced print quality area/bottom: 1.89 inches (48 mm) minimum Envelopes 1 Right/left margins: 0.12 inch (3 mm) minimum 2 Top/bottom margins: 0.12 inch (3 mm) minimum 3 Reduced print quality area/right: 0.71 inch (18 mm) minimum 4 - Epson WorkForce Pro WF-3820 | Users Guide - Page 344
Black and white: 16 bits per pixel internal 1 bit per pixel external LED Parent topic: Technical Specifications Fax Specifications Fax type Support line Speed Black-and-white and color fax capability Standard analogue telephone lines, PBX (Private Branch Exchange) telephone systems Up to 33 - Epson WorkForce Pro WF-3820 | Users Guide - Page 345
chart ) Redial 2 times (with 1 minute interval) Interface RJ-11 Phone Line RJ-11 Telephone set connection Parent topic: Technical Specifications Ink Cartridge Specifications Color Cartridge life Cyan, Magenta, Yellow, Black Opened package: 6 months Unopened package: do not use if the date on - Epson WorkForce Pro WF-3820 | Users Guide - Page 346
within 6 months of opening the package. Parent topic: Technical Specifications Related references Ink Cartridge and Maintenance Box Part Numbers Dimension Specifications Height Width Depth Weight (without ink cartridges or power cord) Stored: 9.8 inches (249 mm) Printing: 9.8 inches (249 mm - Epson WorkForce Pro WF-3820 | Users Guide - Page 347
the following requirements: • Dedicated driver • Security settings (such as passwords, encryption, etc.) • Built-in USB hub Note: Use only external storage devices with independent AC power sources. External storage devices that are powered via USB are not recommended. Epson cannot guarantee the - Epson WorkForce Pro WF-3820 | Users Guide - Page 348
more than one card inserted are not supported. Parent topic: Technical Specifications Interface Specifications Interface type Hi-Speed USB (Device Class for computers)* Hi-Speed USB (for Mass storage class for external storage) *: USB 3.0 cables are not supported. Note: Epson cannot guarantee - Epson WorkForce Pro WF-3820 | Users Guide - Page 349
Canada)*: W52 (36/40/44/48) W58 (149/153/157/161/165) 20 dBm (EIRP) Infrastructure mode Wi-Fi Direct (Simple AP); not supported for IEEE802.11b Wireless security protocols Note: Infrastructure and Wi-Fi Direct modes can be used simultaneously. WEP (64/128 bit) WPA2-PSK (AES); complies with WPA2 - Epson WorkForce Pro WF-3820 | Users Guide - Page 350
Frequency range Frequency Channel U.S. Canada W52 W53 W56 W58 5150-5250 MHz 36/40/44/48 Outdoor use allowed Outdoor use prohibited 5250-5350 MHz 52/56/60/64 Outdoor use allowed Outdoor use allowed 5470-5725 MHz 100/104/108/112/116/ 132/136/140 Outdoor use allowed Outdoor use allowed 5725- - Epson WorkForce Pro WF-3820 | Users Guide - Page 351
wireless module: • Manufacturer: Seiko Epson Corporation. • Type: J26H005 This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson operation of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from - Epson WorkForce Pro WF-3820 | Users Guide - Page 352
Important Safety Instructions Before using your Epson product, read and follow these safety instructions. General Product Safety Instructions Ink Cartridge Safety Instructions LCD Screen Safety Instructions Wireless Connection Safety Instructions Telephone Equipment Safety Instructions Parent topic - Epson WorkForce Pro WF-3820 | Users Guide - Page 353
. • When connecting the product to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable. • Do not sit or lean on the - Epson WorkForce Pro WF-3820 | Users Guide - Page 354
leak. Parent topic: Important Safety Instructions Ink Cartridge Safety Instructions • Keep ink cartridges out of the reach of children and do not drink the ink. • Be careful when you handle used ink cartridges; there may be ink remaining around the ink supply port. If ink gets on your skin, wash it - Epson WorkForce Pro WF-3820 | Users Guide - Page 355
Store ink cartridges with their bottoms down. Do not store cartridges upside down. Parent topic: Important Safety Instructions LCD Screen Safety Instructions • Use do not touch or attempt to remove the broken pieces; contact Epson for support. • Do not subject your product to sudden changes in - Epson WorkForce Pro WF-3820 | Users Guide - Page 356
use only a No. 26 AWG or larger telecommunication line cord. Parent topic: Important Safety Instructions Important Privacy Notice (Printer Serial Number) As part of setup, your product's serial number will be sent to a secure Epson server so that you can be eligible to participate in programs we may - Epson WorkForce Pro WF-3820 | Users Guide - Page 357
connected to a compatible modular jack that is also compliant. See installation instructions for details. The REN is used to determine the number of devices uninterrupted service. If you have problems with this product and require technical or customer support, please visit www.epson.com for - Epson WorkForce Pro WF-3820 | Users Guide - Page 358
service provided by the telephone company. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service link below for instructions on entering is a major nationwide problem. This equipment has correct the interference by one or more of the - Epson WorkForce Pro WF-3820 | Users Guide - Page 359
cable with this device. If this equipment has more than one interface connector, do not leave cables connected to unused and Epson arising out of or relating to this Agreement, Epson branded products (hardware and including any related software), or other transaction involving you and Epson, whether - Epson WorkForce Pro WF-3820 | Users Guide - Page 360
IN THIS SECTION, AN ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING. 1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of JAMS - Epson WorkForce Pro WF-3820 | Users Guide - Page 361
North State College Blvd., Suite 600 Orange, CA 92868, U.S.A. (iii) Send one copy of the Demand for Arbitration to the other party (same address as the the arbitrator determines the amount, if any, to which you or Epson is entitled. The discovery or exchange of non-privileged information relevant - Epson WorkForce Pro WF-3820 | Users Guide - Page 362
(30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the - Epson WorkForce Pro WF-3820 | Users Guide - Page 363
or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than - Epson WorkForce Pro WF-3820 | Users Guide - Page 364
, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. Parent topic: Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any - Epson WorkForce Pro WF-3820 | Users Guide - Page 365
Parent topic: Copyright Notice Copyright Attribution © 2020 Epson America, Inc. 08/20 CPD-58812 Parent topic: Copyright Notice 365
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
-
158
-
159
-
160
-
161
-
162
-
163
-
164
-
165
-
166
-
167
-
168
-
169
-
170
-
171
-
172
-
173
-
174
-
175
-
176
-
177
-
178
-
179
-
180
-
181
-
182
-
183
-
184
-
185
-
186
-
187
-
188
-
189
-
190
-
191
-
192
-
193
-
194
-
195
-
196
-
197
-
198
-
199
-
200
-
201
-
202
-
203
-
204
-
205
-
206
-
207
-
208
-
209
-
210
-
211
-
212
-
213
-
214
-
215
-
216
-
217
-
218
-
219
-
220
-
221
-
222
-
223
-
224
-
225
-
226
-
227
-
228
-
229
-
230
-
231
-
232
-
233
-
234
-
235
-
236
-
237
-
238
-
239
-
240
-
241
-
242
-
243
-
244
-
245
-
246
-
247
-
248
-
249
-
250
-
251
-
252
-
253
-
254
-
255
-
256
-
257
-
258
-
259
-
260
-
261
-
262
-
263
-
264
-
265
-
266
-
267
-
268
-
269
-
270
-
271
-
272
-
273
-
274
-
275
-
276
-
277
-
278
-
279
-
280
-
281
-
282
-
283
-
284
-
285
-
286
-
287
-
288
-
289
-
290
-
291
-
292
-
293
-
294
-
295
-
296
-
297
-
298
-
299
-
300
-
301
-
302
-
303
-
304
-
305
-
306
-
307
-
308
-
309
-
310
-
311
-
312
-
313
-
314
-
315
-
316
-
317
-
318
-
319
-
320
-
321
-
322
-
323
-
324
-
325
-
326
-
327
-
328
-
329
-
330
-
331
-
332
-
333
-
334
-
335
-
336
-
337
-
338
-
339
-
340
-
341
-
342
-
343
-
344
-
345
-
346
-
347
-
348
-
349
-
350
-
351
-
352
-
353
-
354
-
355
-
356
-
357
-
358
-
359
-
360
-
361
-
362
-
363
-
364
-
365
 |
 |
WF-3820 Series User's Guide