Epson WorkForce Pro WF-M5299 Users Guide - Page 182

• OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. • macOS 10.12.x or 10.13.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update. Parent topic: Solving Problems Product Status Messages You can often diagnose problems with your product by checking the messages and status icons on its LCD screen. Note: If the LCD screen is dark, press the screen to wake the product from sleep mode. LCD screen message Condition/solution Printer error. Turn on the printer again. See your documentation for more details. Turn the product off and then back on again. If the error persists, check for and remove any jammed paper or protective materials from the product. If the error still persists, contact Epson for support. If you see any of the following error codes, make sure you have not exceeded the loading capacity for any paper source: • 000181 • 000184 Paper out in XX. Load the size and type of paper in the indicated paper source. Too many paper cassette units are installed. Turn the power off and uninstall the extra units. See your documentation for details. You can install one optional paper cassette unit. Remove any extra units. Cannot print because XX is out of order. You can print from another cassette. Turn the product off and then back on again. Reinsert the indicated paper cassette. If the error persists, contact Epson for support. You need to replace Ink Supply Unit. Replace the ink pack. Paper Setup Auto Display is set to Off. Some features may not be available. For details, see your documentation. AirPrint is not available when the Paper Setup Auto Display setting is turned off. Change the Paper Setup Auto Display setting to On. 182