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Epson WorkForce Pro WF-M5299 Users Guide - Page 183

Running a Product Check, EpsonNet Print Port

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LCD screen message Condition/solution The combination of the IP address There is a problem with the network connection to your product. and the subnet mask is invalid. See Set up your product on the network again. your documentation for more details. To use cloud services, update the root certificate from the Epson Web Config utility. Access the Web Config utility and update the cloud service root certificate. Check that the printer driver is installed on the computer and that the port settings for the printer are correct. Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct. On a Windows computer, go to Control Panel > Hardware and Sound > Devices and Printers. Right-click the printer and select Printer Properties. Make sure the printer port is selected correctly in the Ports tab. Select the USBXXX setting for a USB connection or EpsonNet Print Port for a network connection. Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support. Parent topic: Solving Problems Related references Where to Get Help Related tasks Removing and Installing Ink Packs Accessing the Web Config Utility Checking for Software Updates Related topics Wi-Fi or Wired Networking Running a Product Check Running a product check helps you determine if your product is operating properly. 1. Disconnect any interface cables connected to your product. 2. Load plain paper in the paper cassette. 183

Section	Page
Contents	3
Product Basics	12
Using the Control Panel	12
Control Panel Buttons and Lights	13
Status Icon Information	13
Changing LCD Screen Language	14
Selecting the Date and Time	15
Adjusting the Screen Brightness	17
Setting a Password and Locking the Control Panel	17
Entering Characters on the LCD Screen	19
Turning Off the Operation Time Out Setting	19
Preventing PC Connection via USB	20
Product Parts Locations	21
Product Parts - Front	21
Product Parts - Inside	23
Product Parts - Back	24
The Power Off and Sleep Timers	24
Changing the Sleep Timer Settings	25
Changing the Power Off Timer Settings	26
Epson Connect Solutions for Smartphones, Tablets, and More	27
Setting Up Epson Connect Services	28
Using Epson Email Print	29
Using the Epson iPrint Mobile App	30
Using Epson Remote Print	30
Using AirPrint	31
Using Google Cloud Print	32
Setting Up Google Cloud Print on a Chromebook	33
Using the Mopria Print Service	34
Android Printing Using the Epson Print Enabler	34
Using Fire OS Printing	35
Using Windows 10 Mobile Printing	35
Printing with NFC from Your Android Device	36
Wi-Fi or Wired Networking	38
Network Security Recommendations	38
Wi-Fi Infrastructure Mode Setup	39
Selecting Wireless Network Settings from the Control Panel	40
Wi-Fi Direct Mode Setup	42
Enabling Wi-Fi Direct Mode	43
Wi-Fi Protected Setup (WPS)	44
Using WPS to Connect to a Network	45
Printing a Network Status Sheet	46
Changing or Updating Network Connections	47
Accessing the Web Config Utility	47
Changing a USB Connection to a Wi-Fi Connection	47
Changing a Wi-Fi Connection to a Wired Network Connection	48
Connecting to a New Wi-Fi Router	48
Disabling Wi-Fi Features	49
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	50
Installing the Epson Universal Print Driver - Windows	50
Installing the PostScript (PS3) Printer Software - Windows	54
Installing the PostScript (PS3) Printer Software - Mac	54
Selecting PDL (Page Description Language) Settings	55
PDL Print Configuration Options	57
Selecting Printer Language and Interface Settings	59
Printing Language and Interface Options	60
Printing a PCL or PS3 (PostScript) Font List	61
Loading Paper	62
Installing the Optional Paper Cassette Unit	62
Enabling the Optional Paper Cassette - Windows	64
Enabling the Optional Paper Cassette - Mac	66
Loading Paper in the Cassette	67
Loading Paper or Envelopes in the Rear Paper Feed Slot	70
Paper Loading Capacity	73
Double-sided Printing Capacity	76
Available Epson Papers	77
Paper or Media Type Settings - Printing Software	78
Selecting the Paper Settings for Each Source - Control Panel	79
Paper Type Settings - Control Panel	80
Selecting Default Paper Settings - Administrator	81
Selecting the Default Printer Settings	81
Paper Source Settings Options	83
Selecting the Universal Print Settings	83
Universal Print Settings Options	84
Printing from a Computer	86
Printing with the Standard Epson Printer Software - Windows	86
Selecting Basic Print Settings - Windows	86
Paper Source Options - Windows	89
Print Quality Options - Windows	89
Multi-Page Printing Options - Windows	89
Selecting Double-sided Printing Settings - Windows	90
Double-sided Printing Options - Windows	93
Print Density Adjustments - Windows	93
Selecting Additional Layout and Print Options - Windows	94
Image Options and Additional Settings - Windows	95
Header/Footer Settings - Windows	96
Selecting a Printing Preset - Windows	97
Selecting Extended Settings - Windows	99
Extended Settings - Windows	100
Printing Your Document or Photo - Windows	101
Locking Printer Settings - Windows	102
Locked Setting Options	104
Selecting Default Print Settings - Windows	104
Changing the Language of the Printer Software Screens	105
Changing Automatic Update Options	107
Printing with the Built-in Epson Driver - Windows 10 S	108
Selecting Print Settings - Windows 10 S	108
Printing with the Epson Standard Printer Software - Mac	112
Selecting Basic Print Settings - Mac	113
Paper Source Options - Mac	116
Print Quality Options - Mac	116
Selecting Page Setup Settings - Mac	117
Selecting Print Layout Options - Mac	118
Selecting Double-sided Printing Settings - Mac	118
Double-sided Printing Options and Adjustments - Mac	120
Managing Color - Mac	120
Color Matching - Mac	120
Selecting Printing Preferences - Mac	121
Printing Preferences - Mac	122
Printing Your Document or Photo - Mac	122
Checking Print Status - Mac	123
Printing with the Epson Universal Print Driver - Windows	124
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	124
Selecting Print Settings - Epson Universal Print Driver - Windows	126
Selecting Default Print Settings - Epson Universal Print Driver - Windows	128
Locking Printer Settings - Epson Universal Print Driver - Windows	129
Epson Universal Print Driver Locked Setting Options	131
Adding Network Printers - Epson Universal Print Driver - Windows	131
Printing with the PostScript (PS3) Printer Software - Windows	134
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows	134
Selecting Print Settings - PostScript Printer Software - Windows	135
Selecting Default Print Settings - PostScript Printer Software - Windows	139
Accessing Printer Properties - PostScript - Windows	140
Printing with the PostScript (PS3) Printer Software - Mac	141
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac	141
Selecting Print Settings - PostScript Printer Software - Mac	142
Cancelling Printing Using a Product Button	147
Replacing Ink Supply Units (Ink Packs) and Maintenance Boxes	148
Check Ink and Maintenance Box Status	148
Checking Ink Status on the LCD Screen	148
Checking Ink and Maintenance Box Status - Windows	149
Checking Ink and Maintenance Box Status - Mac	151
Purchase Epson Ink Packs and Maintenance Boxes	153
Ink Supply Unit (Ink Pack) Part Numbers	153
Removing and Installing Ink Packs	154
Maintenance Box Replacement	157
Adjusting Print Quality	159
Print Head Maintenance	159
Print Head Nozzle Check	160
Checking the Nozzles Using the Product Control Panel	160
Checking the Nozzles Using a Computer Utility	162
Print Head Cleaning	164
Cleaning the Print Head Using the Product Control Panel	165
Cleaning the Print Head Using a Computer Utility	166
Enabling the Periodic Cleaning Setting	169
Print Quality Adjustment	169
Adjusting the Print Quality Using the Product Control Panel	169
Print Head Alignment	171
Aligning the Print Head Using the Product Control Panel	172
Cleaning the Paper Guide	173
Cleaning and Transporting Your Product	175
Cleaning Your Product	175
Transporting Your Product	175
Solving Problems	181
Checking for Software Updates	181
Product Status Messages	182
Running a Product Check	183
Resetting Control Panel Defaults	185
Solving Setup Problems	186
Product Does Not Turn On or Off	187
Noise After Ink Installation	187
Software Installation Problems	187
Solving Network Problems	188
Product Cannot Connect to a Wireless Router or Access Point	188
Network Software Cannot Find Product on a Network	189
Product Does Not Appear in Mac Printer Window	190
Cannot Print Over a Network	191
Solving Paper Problems	192
Paper Feeding Problems	193
Paper Jams Inside the Product	194
Paper Ejection Problems	194
Solving Problems Printing from a Computer	195
Nothing Prints	195
Product Icon Does Not Appear in Windows Taskbar	196
Printing is Slow	197
Solving Page Layout and Content Problems	198
Inverted Image	199
Too Many Copies Print	199
Blank Pages Print	199
Incorrect Margins on Printout	200
Incorrect Characters Print	200
Incorrect Image Size or Position	201
Slanted Printout	202
Solving Print Quality Problems	202
White or Dark Lines in Printout	203
Blurry or Smeared Printout	203
Faint Printout or Printout Has Gaps	205
Grainy Printout	205
Uninstall Your Product Software	207
Uninstalling Printing Software - Standard Epson Printer Software - Windows	207
Uninstalling Product Software - Mac	208
Where to Get Help	208
Technical Specifications	210
Windows System Requirements	210
Mac System Requirements	211
Paper Specifications	211
Printable Area Specifications	213
Ink Pack Specifications	214
Dimension Specifications	215
Electrical Specifications	215
Environmental Specifications	216
Interface Specifications	216
Network Interface Specifications	216
Safety and Approvals Specifications	218
Notices	219
Important Safety Instructions	219
General Printer Safety Instructions	219
Ink Pack Safety Instructions	221
Wireless Connection Safety Instructions	221
LCD Screen Safety Instructions	221
FCC Compliance Statement	222
Binding Arbitration and Class Waiver	223
Trademarks	226
Copyright Notice	226
A Note Concerning Responsible Use of Copyrighted Materials	227
Default Delay Times for Power Management for Epson Products	227