Epson WorkForce Pro WF-M5799 Users Guide for Latin America - Page 327
Job Status Error Codes, EpsonNet Print Port
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LCD screen message To use cloud services, update the root certificate from the Epson Web Config utility. Check that the printer driver is installed on the computer and that the port settings for the printer are correct. Recovery mode Condition/solution Access the Web Config utility and update the cloud service root certificate. On a Windows computer, go to Control Panel > Hardware and Sound > Devices and Printers. Right-click the printer and select Printer Properties. Make sure the printer port is selected correctly in the Ports tab. Select the USBXXX setting for a USB connection or EpsonNet Print Port for a network connection. An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support. Parent topic: Solving Problems Related references Where to Get Help Related tasks Removing and Installing Ink Packs Selecting the Line Type Accessing the Web Config Utility Checking for Software Updates Connecting a Telephone or Answering Machine Related topics Wi-Fi or Wired Networking Job Status Error Codes If a job does not complete successfully, you can check the error code for the reason. Press the Job/Status button, select Job Status > Log, and select the incomplete job to display the error code and additional information. Code 001 Condition/solution The product was turned off by a power failure. 327