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Epson WorkForce Pro WF-M5799 Users Guide for Latin America - Page 345

Solving Problems Printing from a Computer, Nothing Prints

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Parent topic: Solving Paper Problems Related references Paper or Media Type Settings - Printing Software Related tasks Cancelling Printing Using a Product Button Related topics Loading Paper Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Note: For problems while printing with the Epson Universal Print Driver or PostScript (PS3) printer software, see the sections covering that software in this manual. Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Parent topic: Solving Problems Nothing Prints If you have sent a print job and nothing prints, try these solutions: • Make sure your product is turned on and connected to your computer. • Make sure any interface cables are connected securely at both ends. • If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print, connect your product directly to your computer instead of the hub. • Make sure the printer status is not offline or pending. • Run a product check to see if a test page prints. If the test page prints, check to see if your product software is installed correctly. • In Windows, make sure your product is selected as the default printer. • In Windows, make sure the printer port setting matches the printer connection port. 345

Section	Page
Contents	3
Product Basics	16
Using the Control Panel	16
Control Panel Buttons and Lights	17
Status Icon Information	18
Changing LCD Screen Language	19
Selecting the Date and Time	20
Selecting Your Country or Region	21
Setting a Password and Locking the Control Panel	21
Entering Characters on the LCD Screen	23
Using Presets	23
Setting User Feature Restrictions (Access Control)	26
Adjusting Control Panel Sounds	27
Adjusting the Screen Brightness	27
Turning Off the Operation Time Out Setting	28
Preventing PC Connection via USB	29
Product Parts Locations	29
Product Parts - Front	30
Product Parts - Inside	32
Product Parts - Back	34
Using Power Saving Settings	35
Changing the Sleep Timer Settings	35
Changing the Power Off Timer Settings	36
Epson Connect Solutions for Smartphones, Tablets, and More	36
Setting Up Epson Connect Services	37
Using Epson Email Print	38
Using the Epson iPrint Mobile App	39
Using Epson Remote Print	39
Using Epson Scan to Cloud	40
Using AirPrint	40
Using Google Cloud Print	41
Setting Up Google Cloud Print on a Chromebook	42
Android Printing Using the Epson Print Enabler	43
Using the Mopria Print Service	43
Using Fire OS Printing	44
Using Windows 10 Mobile Printing	45
Using Epson Print and Scan App with Windows Tablets	45
Printing and Scanning with NFC from Your Android Device	46
Wi-Fi or Wired Networking	48
Network Security Recommendations	48
Wi-Fi Infrastructure Mode Setup	49
Selecting Wireless Network Settings from the Control Panel	50
Wi-Fi Direct Mode Setup	52
Enabling Wi-Fi Direct Mode	52
Wi-Fi Protected Setup (WPS)	54
Using WPS to Connect to a Network	54
Printing a Network Status Sheet	55
Configuring Email Server Settings	56
Changing or Updating Network Connections	58
Accessing the Web Config Utility	58
Changing a USB Connection to a Wi-Fi Connection	58
Changing a Wi-Fi Connection to a Wired Network Connection	59
Connecting to a New Wi-Fi Router	59
Disabling Wi-Fi Features	60
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	61
Installing the Epson Universal Print Driver - Windows	61
Installing the PostScript (PS3) Printer Software - Windows	65
Installing the PostScript (PS3) Printer Software - Mac	65
Selecting PDL (Page Description Language) Settings	66
PDL Print Configuration Options	67
Selecting Printer Language and Interface Settings	70
Printing Language and Interface Options	71
Printing a PCL or PS3 (PostScript) Status Sheet	72
Loading Paper	73
Installing the Optional Paper Cassette Unit	73
Enabling the Optional Paper Cassette - Windows	75
Enabling the Optional Paper Cassette - Mac	77
Loading Paper in the Cassette	78
Loading Paper or Envelopes in the Rear Paper Feed Slot	81
Paper Loading Capacity	84
Double-sided Printing Capacity	87
Compatible Epson Papers	88
Paper or Media Type Settings - Printing Software	89
Selecting the Paper Settings for Each Source - Control Panel	90
Paper Type Settings - Control Panel	91
Selecting Default Paper Settings - Administrator	92
Selecting the Default Printer Settings	92
Paper Source Settings Options	94
Selecting the Universal Print Settings	94
Universal Print Settings Options	95
Placing Originals on the Product	97
Placing Originals on the Scanner Glass	97
Placing Originals in the Automatic Document Feeder	98
Copying	102
Copying Documents or Photos	102
Copying Options	103
Printing from a Computer	107
Printing with the Standard Epson Printer Software - Windows	107
Selecting Basic Print Settings - Windows	108
Paper Source Options - Windows	110
Print Quality Options - Windows	110
Multi-Page Printing Options - Windows	110
Selecting Double-sided Printing Settings - Windows	111
Double-sided Printing Options - Windows	114
Print Density Adjustments - Windows	114
Selecting Additional Layout and Print Options - Windows	115
Image Options and Additional Settings - Windows	116
Header/Footer Settings - Windows	117
Selecting a Printing Preset - Windows	118
Selecting Extended Settings - Windows	120
Extended Settings - Windows	121
Printing Your Document or Photo - Windows	122
Locking Printer Settings - Windows	123
Locked Setting Options	125
Entering a User ID and Password for Printing	125
Selecting Default Print Settings - Windows	127
Changing the Language of the Printer Software Screens	128
Changing Automatic Update Options	129
Printing with the Built-in Epson Driver - Windows 10 S	130
Selecting Print Settings - Windows 10 S	130
Printing with the Epson Standard Printer Software - Mac	134
Selecting Basic Print Settings - Mac	135
Paper Source Options - Mac	138
Print Quality Options - Mac	138
Selecting Page Setup Settings - Mac	139
Selecting Print Layout Options - Mac	140
Selecting Double-sided Printing Settings - Mac	140
Double-sided Printing Options and Adjustments - Mac	142
Managing Color - Mac	142
Color Matching - Mac	142
Selecting Printing Preferences - Mac	143
Printing Preferences - Mac	144
Printing Your Document or Photo - Mac	144
Checking Print Status - Mac	145
Printing with the Epson Universal Print Driver - Windows	146
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	146
Selecting Basic Print Settings - Epson Universal Print Driver - Windows	148
Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows	151
Selecting Maintenance Options - Epson Universal Print Driver - Windows	153
Extended Settings - Epson Universal Print Driver - Windows	154
Selecting Default Print Settings - Epson Universal Print Driver - Windows	155
Locking Printer Settings - Epson Universal Print Driver - Windows	157
Epson Universal Print Driver Locked Setting Options	158
Adding Network Printers - Epson Universal Print Driver - Windows	159
Printing with the PostScript (PS3) Printer Software - Windows	162
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows	162
Selecting Basic Print Settings - PostScript Printer Software - Windows	163
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows	167
Selecting Default Print Settings - PostScript Printer Software - Windows	168
Printing with the PostScript (PS3) Printer Software - Mac	169
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac	170
Selecting Basic Print Settings - PostScript Printer Software - Mac	171
Selecting Page Setup Settings - PostScript Printer Software - Mac	176
Selecting Print Layout Options - PostScript Printer Software - Mac	177
Sizing Printed Images - PostScript Printer Software - Mac	178
Managing Color - PostScript Printer Software - Mac	178
Printing Your Document or Photo - PostScript Printer Software - Mac	179
Checking Print Status - PostScript Printer Software - Mac	180
Cancelling Printing Using a Product Button	180
Scanning	182
Starting a Scan	182
Starting a Scan Using the Product Control Panel	182
Scanning to a Network Folder or FTP Server	184
Scanning to Email	186
Adding and Assigning Scan Jobs with Document Capture Pro - Windows	188
Adding and Assigning Scan Jobs with Document Capture - Mac	191
Scanning to a Memory Device	191
Scanning to the Cloud	193
Scanning Using Web Services for Devices (WSD) - Windows	194
Control Panel Scanning Options	195
Starting a Scan Using the Epson Scan 2 Icon	197
Starting a Scan from a Scanning Program	199
Starting a Scan from a Smart Device	201
Entering a User ID and Password for Scanning	201
Scanning with Document Capture or Document Capture Pro	202
Setting the Operation Mode on the Product Control Panel	203
Scanning with Document Capture Pro in Simple View - Windows	203
Scanning with Document Capture Pro in Standard View - Windows	206
Scanning with Document Capture - Mac	209
Scanning in Epson Scan 2	212
Available Document Source Settings	215
Additional Scanning Settings - Main Settings Tab	215
Additional Scanning Settings - Advanced Settings Tab	216
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	217
Image Format Options	219
Scan Resolution Guidelines	219
Scanning Special Projects	220
Scanning to a SharePoint Server or Cloud Service - Windows	220
Scanning to a SharePoint Server or Cloud Service - Mac	223
Scanning Multi-Page Originals as Separate Files - Windows	224
Faxing	228
Connecting a Telephone or Answering Machine	228
Setting Up Fax Features	231
Setting Up Basic Fax Features	231
Using the Fax Setting Wizard	232
Selecting the Line Type	233
Setting the Number of Rings to Answer	234
Selecting Advanced Fax Settings	235
Send Settings - Fax	236
Receive Settings - Fax	236
Report Settings - Fax	238
Basic Settings - Fax	239
Security Settings - Fax	241
Setting Up the Fax Utility - Windows	242
Setting Up Fax Features Using the Fax Utility - Mac	244
Setting Up Contacts and Contact Groups	245
Setting Up Contacts Using the Product Control Panel	246
Creating a Contact	246
Editing or Deleting a Contact	248
Creating a Contact Group	249
Editing or Deleting a Contact Group	250
Importing Contacts Using the Fax Utility - Windows	252
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac	254
Sending Faxes	256
Sending Faxes from the Product Control Panel	256
Sending a Fax Using the Keypad, Contact List, or History	257
Fax Sending Options	259
Sending a Fax at a Specified Time	261
Sending a Fax on Demand	262
Sending a Stored Fax	263
Dialing Fax Numbers from a Connected Telephone	264
Sending Faxes Using the Fax Utility - Windows	265
Sending Faxes Using the Fax Utility - Mac	268
Receiving Faxes	271
Fax Reception	271
Receiving Faxes Automatically	272
Receiving Faxes Manually	272
Forwarding Received Faxes	273
Receiving a Fax by Polling	273
Saving Faxes to an External USB Device	274
Saving and Viewing Received Faxes	275
Selecting Received Fax Options Using the Fax Utility - Windows	276
Checking Fax Status	279
Printing Fax Reports	280
Fax Report Options	280
Using External USB Devices with Your Product	282
Connecting a USB Device	282
USB Device Photo File Specifications	282
Disconnecting a USB Device	283
Viewing and Printing from the LCD Screen	283
Printing JPEG Photos	283
Printing TIFF Files	285
Printing PDF Files	286
Print Setting Options - Device Mode	286
Transferring Files on a USB Device	288
Setting Up File Sharing for File Transfers from Your Computer	288
Transferring Files from a USB Device to Your Computer	289
Replacing Ink Supply Units (Ink Packs) and Maintenance Boxes	290
Check Ink and Maintenance Box Status	290
Checking Ink Status on the LCD Screen	290
Checking Ink and Maintenance Box Status - Windows	291
Checking Ink and Maintenance Box Status - Mac	293
Purchase Epson Ink Packs and Maintenance Boxes	295
Ink Supply Unit (Ink Pack) Part Numbers	295
Removing and Installing Ink Packs	296
Maintenance Box Replacement	300
Adjusting Print Quality	301
Print Head Maintenance	301
Print Head Nozzle Check	301
Checking the Nozzles Using the Product Control Panel	302
Checking the Nozzles Using a Computer Utility	303
Print Head Cleaning	306
Cleaning the Print Head Using the Product Control Panel	306
Cleaning the Print Head Using a Computer Utility	308
Enabling the Periodic Cleaning Setting	310
Print Head Alignment	311
Aligning the Print Head Using the Product Control Panel	311
Print Quality Adjustment	313
Adjusting the Print Quality Using the Product Control Panel	313
Cleaning the Paper Guide	315
Cleaning and Transporting Your Product	316
Cleaning Your Product	316
Transporting Your Product	319
Solving Problems	324
Checking for Software Updates	324
Product Status Messages	325
Job Status Error Codes	327
Running a Product Check	332
Resetting Control Panel Defaults	333
Solving Setup Problems	334
Product Does Not Turn On or Off	334
Noise After Ink Installation	335
Software Installation Problems	335
Solving Network Problems	335
Product Cannot Connect to a Wireless Router or Access Point	336
Network Software Cannot Find Product on a Network	337
Product Does Not Appear in Mac Printer Window	338
Cannot Print Over a Network	339
Cannot Scan Over a Network	340
Solving Copying Problems	341
Product Makes Noise, But Nothing Copies	341
Product Makes Noise When It Sits for a While	342
Originals Do Not Feed From the Automatic Document Feeder	342
Solving Paper Problems	343
Paper Feeding Problems	343
Paper Jams Inside the Product	344
Paper Ejection Problems	344
Solving Problems Printing from a Computer	345
Nothing Prints	345
Product Icon Does Not Appear in Windows Taskbar	346
Printing is Slow	347
Solving PostScript Printing Problems	348
Nothing Prints Using the PostScript Printing Software	349
Documents Print Incorrectly Using the PostScript Printing Software	349
Accessing Printer Properties - PostScript - Windows	349
Solving Page Layout and Content Problems	350
Inverted Image	350
Too Many Copies Print	351
Blank Pages Print	351
Incorrect Margins on Printout	352
Incorrect Characters Print	352
Incorrect Image Size or Position	353
Slanted Printout	353
Solving Print Quality Problems	354
White or Dark Lines in Printout	354
Blurry or Smeared Printout	355
Faint Printout or Printout Has Gaps	357
Grainy Printout	357
Solving Scanning Problems	358
Scanning Software Does Not Operate Correctly	359
Cannot Start Epson Scan 2	359
Solving Scanned Image Quality Problems	360
Image Consists of a Few Dots Only	360
Line of Dots Appears in All Scanned Images	361
Straight Lines in an Image Appear Crooked	361
Image is Distorted or Blurry	361
Image Colors are Patchy at the Edges	362
Image is Too Dark	362
Back of Original Image Appears in Scanned Image	362
Ripple Patterns Appear in an Image	363
Scanned Image Colors Do Not Match Original Colors	363
Scanned Image Edges are Cropped	363
Solving Faxing Problems	364
Cannot Send or Receive Faxes	364
Cannot Receive Faxes with a Telephone Connected to Your Product	366
Fax Memory Full Error Appears	366
Sent Fax Quality is Poor	367
Sent Fax is Received in an Incorrect Size	368
Received Fax Quality is Poor	368
Received Fax is Not Printed	368
Solving USB Device Problems	369
Cannot View or Print from a USB Device	369
Cannot Save Files on a USB Device	369
Cannot Transfer Files To or From a USB Device	370
Uninstall Your Product Software	370
Uninstalling Product Software - Windows	370
Uninstalling Product Software - Mac	371
Where to Get Help	372
Technical Specifications	375
Windows System Requirements	375
Mac System Requirements	376
Paper Specifications	376
Printable Area Specifications	378
Automatic Document Feeder (ADF) Specifications	379
Scanning Specifications	380
Fax Specifications	380
Ink Pack Specifications	381
Dimension Specifications	382
Electrical Specifications	383
Environmental Specifications	383
Interface Specifications	384
External USB Device Specifications	384
Network Interface Specifications	384
Safety and Approvals Specifications	386
PostScript Fonts	388
PCL Fonts	389
PCL Mode 5 Symbol Sets	391
Notices	395
Important Safety Instructions	395
General Product Safety Instructions	395
Ink Pack Safety Instructions	397
Wireless Connection Safety Instructions	398
LCD Screen Safety Instructions	398
Telephone Equipment Safety Instructions	398
FCC Compliance Statement	399
Binding Arbitration and Class Waiver	401
Trademarks	405
Copyright Notice	405
libTIFF Software Acknowledgment	406
A Note Concerning Responsible Use of Copyrighted Materials	406

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345

Parent topic:

Solving Paper Problems

Related references

Paper or Media Type Settings - Printing Software

Related tasks

Cancelling Printing Using a Product Button