Epson WorkForce Pro WF-M5799 Users Guide for Latin America - Page 352
Incorrect Margins on Printout, Incorrect Characters Print, Parent topic, Related tasks, Print Queue
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Incorrect Margins on Printout If your printed page has incorrect margins, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. • Make sure you selected the correct margins for your paper size in your printing program. • Make sure your paper is positioned correctly for feeding into the product. • When placing originals on the scanner glass, align the corner of the original with the corner indicated by the arrow. If the edges of the copy are cropped, move the original slightly away from the corner. • Clean the scanner glass and the document cover. If there is dust or stains on the glass, the copy area may extend to include the dust or stains. You can use the preview option in your printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Mac Selecting Basic Print Settings - Windows Related topics Loading Paper Incorrect Characters Print If incorrect characters appear in your prints, try these solutions before reprinting: • Make sure any cables are securely connected at both ends. • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • If your product is connected to a USB hub, connect it directly to your computer instead. • If your computer entered sleep mode the last time you printed, the next print job after your computer exits sleep mode may contain garbled characters. Print your document again. • If incorrect characters still appear in your prints, try connecting your product using a different cable. • Windows or Mac: Make sure you are using the printer software for this product. Check the product name at the top of the driver window. • If you are using the PostScript printer software, EPS files created in binary format may not print correctly. Try creating the file in ASCII format instead. 352